Namely is an end-to-end HR, benefits, and payroll solution for mid-sized businesses. The cloud-based platform can be used to manage the entire HR process.
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TriNet
Score 7.7 out of 10
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TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
We had used Namely in conjunction with Wurk for payroll and Ease for benefits enrollment. Unfortunately the "fraken-system" was very cumbersome to manage. The fraken-system was used due to the limited options in the cannabis industry for providers who were willing to work with …
Namely has a robust suite of offerings, and fallows for a la carte selection of add-ons (rather than a single bundled option). This has allowed our company to save money by not purchasing options / functionalities that we dont need, but may drive up the cost for other …
Paychex Flex offered more support for the payroll side. All of the disadvantages that Namely has stem from the fact that Paychex Flex provided these benefits for us before. We selected Namely because it had more features in one place than Paychex Flex did. The feel for the …
Our experience has traditionally been with entertainment focused HR providers, as our company added other business verticals a need for more traditional HR services became manifest. Namely filled the gap and while is still missing some of the more granular time tracking aspects …
Namely functionally worked better for our company size and industry. Namely also provides a higher level of customer service and resolves problems timely. Their tax team takes care of all our questions or concerns. Namely provided a higher quality of service and HR workflows …
UKG has many bells and whistles that may sound awesome, yet they are not always necessary to complete the tasks necessary. Sometimes less is more. Suppose you make a product so complex in some areas you lose the ease of use. I like that I was able to jump right into using this …
Namely does not compare to Workday because the size and scale of the company is very different. There are a lot of automated features and ATS integrations that Workday offers and I hope Namely will be able to offer someday as well.
The reason I continued to choose Namely at multiple employers is due to the continuity of employee experience. And the features have continued to grow since I initially onboarded in 2014. Also, through the years, I have had terrific benefits teams. The customer service has been …
The easy to use feature makes it countable on others. Its compatibilty with other platforms along with management for employee number and employee rating is making it more useful.
This tool is uniquely different than work productivity tools. When running a growing company it is necessary to have a virtual HR Resource service and Namely has facilitated the need. When I came to work for our company this was my first experience with this type of software …
BambooHR has eNPS, which is pretty helpful and allows us to send pulse surveys to employees to get an understanding of how they are doing. Namely doesn't have anything like that.
In my opinion, the worst in every way. I have talked to other people that do payroll and they steered away from Namely and chose things like Paylocity or others.
As a user (not administrator) of Namely, I can say that offers an all-in-one human resources software package that I preferred compared to industry-standard tools like Workday because of its excellent design and usability. However, my company switched to Workday (which I don’t …
Justworks was a front runner but literally couldn't run payroll the way we needed at all. There was no way to make it work. Rippling didn't have the certifications we wanted and found that their 'we don't nickel and dime you' promise as all-inclusive as they promised. ADP is …
TriNet stands out far from the crowd. The Trinet team is pleasant to work with and understands our organization's needs. Their sales team was reasonable and worked with our PEO broker to ensure the arrangement was beneficial for everyone. Unlike some other popular payroll …
GreenShades had several issues with the benefit platform! We continued to find issues with the benefit deductions and enrollments with the providers for 9 months after open enrollment. Much of my time was spent auditing and fixing the errors.
Rippling is more of a tech company than HR. They didn’t provide a specific point of contact but a generic email address for customer success/support. Overall, the platform looked better than TriNet, but we were not sold on the EPLI they offered. We didn’t hear good things from …
I researched all 3 but TriNet clearly had the most to offer. Justworks focuses on small businesses like us and they were a close second but ultimately, I felt that TriNet gave us the biggest bang for our buck. Plus, our specialist is local to our headquarters which just made me …
TriNet does a great job at payroll, compliance, caring for the employees, resources for benefits, even free services offered to help and assist if needed. Very clean UI, and user-friendly and intuitive. Great for back office compliance. The customer service is vastly better …
I used ADP in the company I worked for before, but I was not responsible for nearly as much as I am with my current job. I never got too in-depth with ADP, but I already know that TriNet far exceeds what we had with ADP.
My company has been using TriNet for over a decade. The decision was made before I joined; however, it was a good business decision for us at the time due to the size of our company.
Not listed in the database is CoAdvantage, another excellent competitor that is under the radar. In any case, all three offer dramatically higher quality product, better benefits negotiation and stronger customer support. In my opinion, they are clearly going after clients who …
Because of TriNet's ability to work with Hawaii and K-1, they've stood out. However, our search for other PEO's or doing an ASO partnership haven't stopped due to the cost of medical coverage.
When we first started with TriNet, it was a long process to get a report setup with all the information we needed on it. This report is what I use to complete my own report to corporate office. I was able to get all the information on one report but I was not able to have it …
We use ClearCompany for performance management and as our ATS. At the time, we were looking to add an ATS, TriNet's system was just not as flexible and was not as advanced as ClearCompany's system. Same with performance management. We are able to do a lot more with a lot more …
We use Justworks quite a bit, but the difference is the designated support specialist. They only offer a general # to call into or a chat box. Also, they don't offer an audit prior to payroll processing, which I find helpful to keep accuracy and detect any errors. The JW …
Namely is nice because it has everything all in one place: performance, applicant tracking through Greenhouse, payroll, time off, hourly timesheets, and benefits. From the payroll side, Namely is especially helpful for remote employers who have employees in multiple states, especially Ohio, Pennsylvania, and Indiana. Namely will automatically update the payroll profile of the employee with the state and local tax for the work or home location, whichever the employer chooses. I have found a few mistakes with the local tax being assigned not matching the Ohio Tax Finder, but for the most part, it is accurate. It is also helpful that we can create multiple payrolls for multiple periods and they are included in the overall fee
TriNet is extremely knowledgeable and able to meet a wide variety of needs, such as handling K-1 employees and employees in Hawaii. It's challenging in the sense that pulling reports can result in blocks/barriers based on the number of employees one has.
Namely has helped with our COVID sick leave response. It has made a major difference both with the weekly payroll and the 941 tax filing
Keeping track of our multiple PTO plans. Thank goodness for Namely, I have shredded my old PTO spreadsheets.
Employees like the convenience of the cell phone app. As a payroll administrator, I like the Geo Tracking tool where I can see where some are when the clock is in or out.
The flexibility inside of the payroll system both as you are finalizing an employee profile and when you are processing payroll is a major advantage.
The reports I get out of Namely in Excel format work well for me.
On Staff Admin ability to assist employees is slightly less than I'd like. I don't like being told to have the employee contact for platform issues. I'd like to advocate more for my employees.
Expense Reimbursement better integrated with the payroll functionality.
Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.
e are currently seeing a massive shift in HR tech, with rapid strides being made in the integration of AI and Machine Learning models. These advancements allow for:Predictive analytics for workforce planning.Automated, intelligent chatbots for instant employee support.Smart data synthesis that provides actionable insights rather than just raw numbers.TriNet appears to be lagging in these areas, missing opportunities to leverage AI to reduce administrative overhead and improve data accuracy
It is very simple to use for myself, the HR team, and our employees. I find the payroll process very user-friendly. Reporting is simple to navigate and produce the required information requested. I know our employees enjoy the self-service feature and use it on a regular basis, which saves me time.
The platform is highly intuitive and user-friendly, making it easy to navigate for both admins and employees when handling everyday tasks like payroll processing, benefits enrollment, and HR reporting. The flexibility in HR and payroll features does not require a need for extensive training. The mobile app stands out as amazing, with a great interface that enables quick access to employee related items
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
Unfortunately, in more recent years we've had a lot of difficulty with Namely as they've undergone a lot of internal changes. It took 4 returned emails saying the person no longer worked at Namely to find someone to help me (I finally called payroll) and it took a while to get connected with a direct source of help. Namely now has set up their "pod" feature of communication which works well for the most part, but is different. I felt spoiled when we first started with Namely, but now it feels very much like working with most large companies' help centers. There is a system to go through and you do have the option to click "urgent". In general the help is efficient, but it still takes a few days and it's hard to speak with someone directly. It is all done via online communications and is difficult to actually speak to someone on the phone. This works well for most cases, but I do feel frustrated more often than I'd like to with this type of communication. (2019/2020)
The support overall is very good. There seems to be a good number of customer support staff and they are knowledgeable and pleasant to deal with and it almost all cases are able to resolve the question or issue very quickly. My only complaint would be having to wait in some cases as I'm based in the UK and the correct department may not be open 24 hours.
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
There were so many specialists in the implementation process; it would have been nice to have fewer people who had a more holistic understanding of the platform. Also, the onboarding meetings covered so much technical information that there was relatively little time for questions (though questions were invited). Eventually, everything worked out.
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
We had used Namely in conjunction with Wurk for payroll and Ease for benefits enrollment. Unfortunately the "fraken-system" was very cumbersome to manage. The fraken-system was used due to the limited options in the cannabis industry for providers who were willing to work with us. We eventually transitioned to OnePoint to have an all-in-one system but also left it because it was not able to scale with the organization.
I researched all 3 but TriNet clearly had the most to offer. Justworks focuses on small businesses like us and they were a close second but ultimately, I felt that TriNet gave us the biggest bang for our buck. Plus, our specialist is local to our headquarters which just made me feel better
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
When we were over 100, it provided a huge benefit to us due to the accuracy of payroll, benefits integration and management, and org chart and performance tracking. Having all of that in one place was a huge improvement from the former disjointed user experience.
When we dropped below 100 due to covid, our insurance rates went up 93% to offer comparable plans, and we had to move over to a PEO for benefits which meant we also had to move payroll. It was hugely disruptive, and now our employees have a bad experience when trying to manage their HR lives in multiple places. It is confusing and, again, disjointed.
TriNet has raised the level of professionalism for our organization by having a really good platform that provides employees and management with easy data entry and reporting infrastructure.
I am sure that the benefits that TriNet offers have helped us recruit and retain excellent staff.
TriNet has reduced the time and energy spent on onboarding new employees.
