Omnissa Horizon vs. TeamViewer

Horizon View is well suited in larger organizations where there are needs to securely access applications and data from outside the internal network. It allows users a complete desktop experience remotely with access to all resources that are available on the local internal private network. It is fast and robust as data does not need to traverse the connection like a VPN connection and stays within the local internal network increasing data security. Cost for hardware and software is a high initial investment so smaller organizations will find it hard to justify the financial costs. In a diverse user environment, there are many uses for Horizon View. When faced with a need for a solution for users to access information or applications outside the internal network, having Horizon View is one of the best go to's to have available. Use your imagination and creativity to solve many business needs

Incentivized

Helpful for organized IT teams supporting multiple manufacturing warehouse zones. Useful for training, auditing, and meeting ISO/quality or compliance documentation requirements. False positives can lock users out unexpectedly, particularly common when supporting remote home users. Session connections can be interrupted, which is painful when configuring warehouse automation systems and printers that require a restart.

Incentivized

• Ability to set up new desktops quickly.
• Faster boot times for PCs.
• Virtual machines can grow in space and other resources as long as the ESXi Hosts have the resources.
• Ability to create different types of desktop groups called pools and organize the different departments.

Incentivized

• Quick support is an nice feature to make it easy for the end user to download and use
• Easy to connect using numbers
• The connection is always good when connected to an end user
• The tool is easy to use, the buttons are easy to understand what the use for it is

Incentivized

• VSAN -- This experience is from a pre-Horizon 7 deployment. While we have had redundancy issues in our deployment, the concerns we experience are said to be resolved in the latest VSAN release.
• Persona Management can be troublesome, leading to mismatches in user data against the server. This requires manual interaction to resolve if a network or user error led to the two falling out of sync. The risk in this is user data loss. Again, new developments in user management is said to resolve these concerns in Horizon 7.
• Security Servers and off-site access to VMware Horizon View has been difficult due to the problematic deployment scenario (a server inside the network with several external hooks). This is said to be resolved with the advent of EUC in Horizon 7. I'm excited to begin testing on this solution as feedback elsewhere has been positive.

Incentivized

• Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
• There are a small number of ways that a user is allowed to change the interface on the device.
• Some minor increases in difficulty with advanced functions of the application.

Incentivized

We are committed to VMware Horizon and we plan to stick with it for the future unless something drastically changes.

Incentivized

As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.

Because it delivers what it promises, I am giving this rating. While there is scope for improvement, it does the job and meets our requirements reasonab;y well. It helps our remote resources connect to our environment securely and improves their productivity. We also get to access our client environment from remote locations and complete the tasks assigned to us.

Incentivized

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.

Incentivized

We get what we need with our TeamViewer licence.

Incentivized

There are a lot of things that went into my rating from the ease of use compared to other systems to the limited amount of issues I have had with this one. Any issue with this system has been identified and resolved in a much quicker manner than I have seen with like systems.

Incentivized

Steady connection and easy quick connect and disconnect

Incentivized

It is surely way better than Citrix, but it could improve a bit. Usually, they send us the solution without saying what was the root cause so we can avoid breaking something in the future. Besides that, VMWare support answers in an OK time-frame and even speaks our language (Portuguese).

Incentivized

The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.

Incentivized

VMware Horizon seems to be more powerful and adaptable to multiple operating systems than the Citrix products I have used. VMware has been simpler to use and has a lot more customization than other of the other similar products I have used. It has solved a lot of the issues I have encountered with the systems put out by Citrix.

Incentivized

Apple Remote Desktop requires a VPN connection to the LAN to be useful, but it is still necessary to use it when TeamViewer will not connect. Datto RMM seems very solid, and I like it, though I only have access to it from our MPS. It can often connect when the TV cannot. ScreenConnect was not a good fit for us and did not seem to work well.

Incentivized

I've rarely had problems with the product.

• ROI is good, but from calculations it takes time, you won't see benefits in a first year or two
• It will allow us to provide access to software on personal machines where it was not possible before
• It is hard hunting applications that are allowed to be virtualized

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized