8x8 Work vs. Ooma Office

With the calls, since it allows taking so many at once, that's great, but I would love it if there were call transcripts because sometimes I have 4 people on the line and can get confused or miss details. It can also be confusing when you put someone on hold and then go back to them. Also, I start talking after I hit the unhold button, but by default, I'm muted, so I have to manually unmute myself for them to hear me.

Incentivized

[Ooma Office has] good customer service: this is important in our business as we have 24/7 phone service and rely on any tech issues being solved quickly. The price point is very good for small businesses. Being able to block robo / spam calls with one click is a huge plus as it saves us time on the phone and cleans up our incoming calls for the future.

Incentivized

• 8x8 Work manages roles and permissions well. It is very simple to create permission groups needed for certain roles that may even overlap teams needs.
• User management is fairly simple and straight forward.
• Analytics reporting is good quality for the higher tier licenses

Incentivized

• Saving money: Ooma Office saves a bundle compared to what we were paying for Verizon business phone services.
• The mobile app is the most helpful part of Ooma Office for us. We can be "in the office" anywhere, even if we're telephonically.
• The automated assistant can be invaluable in routing calls and handling frequently asked questions.

Incentivized

• Click to dial for the web based client.
• The ability to have specific contact lists that can be shared with certain teams only.
• Group voicemail notification to show once a voicemail has been listened to by another member of the team.

Incentivized

• Cell phone app could be a little easier to use.
• Ooma Desktop needs some tweaking to make it more user friendly.
• I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

Incentivized

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

Incentivized

We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.

8x8 Work is very good software for making communication easier. 8x8 Work is user friendly in use. 8x8 Work has excellent uptime. It provides HD voice quality even on mobile phone as well. 8x8 Work has excellent customer support. 8x8 customer support is knowledgeable they always resolve issues with 8x8 deep knowledge.

Incentivized

If I had to rate Ooma Office’s overall usability on a scale from 1 to 10, I’d give it a solid 9 out of 10.From my experience, the setup was incredibly straightforward — honestly one of the easiest systems I’ve ever rolled out for a small business. The dashboard is clean, user-friendly, and doesn’t take a tech-savvy person to navigate. Within a short time, our team was up and running without needing IT support.What I really appreciate is how intuitive the call handling features are — forwarding, voicemail, virtual receptionist — it’s all laid out in a way that just makes sense. Plus, the mobile app makes it super convenient to stay connected when I’m not in the office.

Incentivized

The 8x8 product is absolutely the best when it comes to this! I have had zero application errors or unplanned outages allowing me the opportunity to provide a constant source of reliable customer service to my members. I know this is something I can count on. Unlike the internet, it is subject to go down without warning

Incentivized

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

Incentivized

We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.

Incentivized

Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

Incentivized

The representative that arrived was very prompt and knowledgeable about the product and able to provide understandable instruction for how everything worked and what to be expected by us when using the product. They did not make me feel rushed or like they were ready to get the training over with

Incentivized

Good and Simple Training Module, also Certification is available. I am Certified too.

Incentivized

We had a third party implement and set up the system the way we wanted it - after that I do all changes or additions. The vendor was very knowledgeable and had it up and running in less than an hour.

Incentivized

Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.

We have multiple sister companies, and our company is using Zoom Contact Centre. That company's IT and employees always say that Zoom needs more improvement. Compared with other 8x8 work, this work is excellent, and I am a happy 8x8 customer. My team and I are happy to use 8x8 Work.

Incentivized

We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

Incentivized

The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease

Incentivized

• Efficiency to be on the road and still have our calls well-managed.
• Whether on the road or in the office, the incoming caller always assumes we are at our desks and in touch.
• The ability to change our outgoing messages to suit immediate needs is simple.

Incentivized

• Nearly 60% reduction in telephone costs; results were almost immediate
• 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
• I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!