Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenAir PSA
Score 6.3 out of 10
N/A
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.N/A
Webexpenses
Score 8.4 out of 10
N/A
Webexpenses is a global provider of online expense management software to businesses of all sizes across 70+ countries. The software is used across all industries, including retail, finance, technology, construction, and not for profit. Features of the Webexpenses desktop and mobile app include cross-platform auto-sync with: Google Vision-powered OCR receipt scanner Petty cash management Automatic policy compliance Corporate card automatic…
$9.76
per month per user
Pricing
OpenAir PSAWebexpenses
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenAir PSAWebexpenses
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$250 undefined
Additional Details
More Pricing Information
Community Pulse
OpenAir PSAWebexpenses
Top Pros
Top Cons
Features
OpenAir PSAWebexpenses
Project Management
Comparison of Project Management features of Product A and Product B
OpenAir PSA
7.3
15 Ratings
3% below category average
Webexpenses
-
Ratings
Task Management8.015 Ratings00 Ratings
Resource Management7.515 Ratings00 Ratings
Gantt Charts8.09 Ratings00 Ratings
Scheduling6.012 Ratings00 Ratings
Workflow Automation6.09 Ratings00 Ratings
Team Collaboration8.012 Ratings00 Ratings
Support for Agile Methodology6.07 Ratings00 Ratings
Support for Waterfall Methodology7.08 Ratings00 Ratings
Document Management8.56 Ratings00 Ratings
Email integration7.09 Ratings00 Ratings
Mobile Access7.512 Ratings00 Ratings
Timesheet Tracking7.014 Ratings00 Ratings
Change request and Case Management8.010 Ratings00 Ratings
Budget and Expense Management7.514 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
OpenAir PSA
8.6
10 Ratings
15% above category average
Webexpenses
-
Ratings
Quotes/estimates8.05 Ratings00 Ratings
Invoicing9.07 Ratings00 Ratings
Project & financial reporting8.59 Ratings00 Ratings
Integration with accounting software9.07 Ratings00 Ratings
Expense Management
Comparison of Expense Management features of Product A and Product B
OpenAir PSA
-
Ratings
Webexpenses
8.2
38 Ratings
3% above category average
Employee Expense Reporting00 Ratings8.338 Ratings
Corporate Card Reconciliation00 Ratings8.120 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
OpenAir PSA
-
Ratings
Webexpenses
8.6
32 Ratings
7% above category average
Customizable Approval Policies00 Ratings8.823 Ratings
Financial Document Management00 Ratings8.422 Ratings
Payment Status Tracking00 Ratings8.731 Ratings
Payment Audit Trail00 Ratings8.724 Ratings
Duplicate Bill Detection00 Ratings8.324 Ratings
Advanced OCR00 Ratings8.019 Ratings
Electronic Funds Transfer00 Ratings8.915 Ratings
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OpenAir PSAWebexpenses
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Score 9.1 out of 10
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SAP Ruum
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Score 9.0 out of 10
Darwinbox
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Score 8.0 out of 10
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Quickbase
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Score 9.2 out of 10
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User Ratings
OpenAir PSAWebexpenses
Likelihood to Recommend
8.5
(20 ratings)
8.4
(719 ratings)
Likelihood to Renew
8.2
(7 ratings)
9.7
(6 ratings)
Usability
9.4
(4 ratings)
8.1
(719 ratings)
Availability
10.0
(3 ratings)
9.9
(2 ratings)
Performance
9.0
(3 ratings)
10.0
(1 ratings)
Support Rating
5.5
(6 ratings)
7.3
(334 ratings)
In-Person Training
10.0
(2 ratings)
-
(0 ratings)
Online Training
-
(0 ratings)
5.0
(2 ratings)
Implementation Rating
10.0
(2 ratings)
9.8
(4 ratings)
Configurability
8.0
(2 ratings)
9.9
(2 ratings)
Ease of integration
10.0
(2 ratings)
5.0
(1 ratings)
Product Scalability
10.0
(2 ratings)
9.9
(2 ratings)
Vendor post-sale
10.0
(2 ratings)
9.0
(1 ratings)
Vendor pre-sale
10.0
(2 ratings)
10.0
(1 ratings)
User Testimonials
OpenAir PSAWebexpenses
Likelihood to Recommend
NetSuite
This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
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Webexpenses
It would fit well in a scenario where the company does not know how to handle employee reimbursements and is looking for an easy and simple way to do it without having to invest in a large infrastructure.Since it is 100% web, it does not require installing any programs on employees' computers and the mobile phone app makes management even easier.
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Pros
NetSuite
  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
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Webexpenses
  • imports credit card transactions from our corporate card program without issue
  • allows for easy set up of new users
  • is a very intuitive, easy to learn tool
  • has a very responsive support and customer service team
  • Set up and configuration was thorough, and they were able to work through our unique issues, such as custom segments in NetSuite.
  • It is a very inexpensive product. Well worth the cost.
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Cons
NetSuite
  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
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Webexpenses
  • Expense claim feature when it comes to travel and when we have to create in terms of KMS driven it should auto-capture the dates. This can be improved and there is the scope for improvement.
  • More tabs can be provided in petty cash expense so you need not type.
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Likelihood to Renew
NetSuite
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
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Webexpenses
I would see no issues in renewing the Webexpenses software, and this has improved the way we process expenses.
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Usability
NetSuite
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
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Webexpenses
I use Webex to claim business expenses, millage, fuel, meals, hotels etc... and have done for many years both in the UK and abroad.Webex makes the process simple and effective, the mobile (app) option removes the need to keep receipts and makes getting the receipts 'into they system' much easier. Especially with busy lives, to take the photo and have it sitting there is a great advantage, you can 'come back later' to build the claim knowing you have all the details you need.As an end user I know where I stand with the claim, when my manager has authorised the payment and when the payment has been processed by our accounts team. It would be great if Webex offered this service for charities and voluntary organisations such as Scouts and Guides. Volunteering in Scouts I can see where the service would support how we work, we as volunteers are often out of pocket and with people leading busy lives, forget to make our claims. Being responsible for the finances I cannot justify paying for this service but I can see how the service would benefit tens of thousands of volunteers if Webex was available to charities discounted or even free...
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Reliability and Availability
NetSuite
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Webexpenses
There was an unexpected system issue that caused us to have to postpone a user training session at the last minute. Our Webexpenses trainer was not aware that it was going to occur.
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Performance
NetSuite
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Webexpenses
The performance is great. Pages and reports load quickly. The data export/import from Webexpenses to our financial software, ACS, is not user friendly, mainly due to ACS import steps
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Support Rating
NetSuite
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
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Webexpenses
The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.
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In-Person Training
NetSuite
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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Webexpenses
No answers on this topic
Online Training
NetSuite
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Webexpenses
Our trainer spoke very quickly and went through the training material quickly. Since this process was new to us, we missed some important information. We would have benefitted from further training with report generation as well. She did provide a recording of the training, but again, she went through the material very quickly.
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Implementation Rating
NetSuite
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Webexpenses
The process is well organized, easy to track and easy to check the progress of my claim. Webexpenses can detect the amount on the receipt
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Alternatives Considered
NetSuite
OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
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Webexpenses
The ease of use of the platform has been the biggest benefit of this system. We didn't need to provide any structured training to our staff, we just sent out the link and people were able to intuitively use the platform. Other competitors were harder to navigate and to use
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Scalability
NetSuite
Once the system is setup, it's easy to manage and maintain.
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Webexpenses
The Webexpenses multiple department management was not a perfect match for our internal structure. We developed work-arounds.
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Return on Investment
NetSuite
  • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
  • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
  • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
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Webexpenses
  • Previously you would have to manually scan expenses using a photocopier and have them signed and then put them in an envelope! Big time saving so Consultants can focus on selling.
  • Accounts departments require less capacity as its all automated.
  • Good tracking of expenses through the dashboard for managers.
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ScreenShots

Webexpenses Screenshots

Screenshot of the Webexpenses mobile app, that captures receipts instantly.Screenshot of Webexpenses, accessed through a desktop, iOS, Android or Windows device.Screenshot of mileage tracking with WebexpensesScreenshot of a display of expense related spend, reported and tracked with customisable reports.Screenshot of the mobile app, where users' expenses can be built, submitted and approved