Paycom vs. When I Work

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paycom
Score 7.4 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
When I Work
Score 9.2 out of 10
N/A
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and manage shift swaps with a few clicks. When I Work integrates with payroll providers to streamline the process and avoid human error.
$2.50
per month per user
Pricing
PaycomWhen I Work
Editions & Modules
No answers on this topic
Essentials
$2.50
per month per user
Essentials + Attendance
$4
per month per user
Pro
$5
per month per user
Pro + Attendance
$7
per month per user
Premium
$8
per month per user
Premium + Attendance
$10
per month per user
Offerings
Pricing Offerings
PaycomWhen I Work
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PaycomWhen I Work
Considered Both Products
Paycom
Chose Paycom
We selected Paycom because of the people who work there. From our sales representative to our direct specialist, every single person in between has our best interest at heart. We also loved the packages we were getting for the price we paid and the fact that we would have …
When I Work

No answer on this topic

Top Pros
Top Cons
Features
PaycomWhen I Work
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paycom
7.2
363 Ratings
9% below category average
When I Work
-
Ratings
Employee demographic data7.6328 Ratings00 Ratings
Employment history7.5314 Ratings00 Ratings
Job profiles and administration7.1317 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.2318 Ratings00 Ratings
Organizational charting6.5239 Ratings00 Ratings
Organization and location management7.7276 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)6.7262 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paycom
7.9
377 Ratings
2% below category average
When I Work
-
Ratings
Pay calculation8.4366 Ratings00 Ratings
Support for external payroll vendors6.447 Ratings00 Ratings
Off-cycle/On-Demand payment8.713 Ratings00 Ratings
Benefit plan administration8.0314 Ratings00 Ratings
Direct deposit files8.3366 Ratings00 Ratings
Salary revision and increment management7.7301 Ratings00 Ratings
Reimbursement management7.4205 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paycom
7.7
332 Ratings
5% below category average
When I Work
-
Ratings
Approval workflow7.5317 Ratings00 Ratings
Balance details7.7317 Ratings00 Ratings
Annual carry-forward and encashment8.0262 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paycom
7.7
377 Ratings
6% below category average
When I Work
-
Ratings
View and generate pay and benefit information8.2370 Ratings00 Ratings
Update personal information8.5373 Ratings00 Ratings
View company policy documentation7.7332 Ratings00 Ratings
Employee recognition6.2179 Ratings00 Ratings
View job history7.7294 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paycom
4.9
26 Ratings
46% below category average
When I Work
-
Ratings
Tracking of all physical assets4.926 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paycom
6.6
323 Ratings
15% below category average
When I Work
-
Ratings
Report builder7.0317 Ratings00 Ratings
Pre-built reports6.9314 Ratings00 Ratings
Ability to combine HR data with external data5.855 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paycom
7.4
319 Ratings
8% below category average
When I Work
-
Ratings
New hire portal7.7316 Ratings00 Ratings
Manager tracking tools7.1273 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paycom
5.5
184 Ratings
39% below category average
When I Work
-
Ratings
Corporate goal setting4.236 Ratings00 Ratings
Individual goal setting6.4171 Ratings00 Ratings
Line-of sight-visibility4.835 Ratings00 Ratings
Performance tracking6.4180 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paycom
6.9
231 Ratings
15% below category average
When I Work
-
Ratings
Performance plans7.1214 Ratings00 Ratings
Performance improvement plans7.0202 Ratings00 Ratings
Review status tracking7.0207 Ratings00 Ratings
Review reminders7.1213 Ratings00 Ratings
Multiple review frequency6.4191 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Paycom
6.8
34 Ratings
15% below category average
When I Work
-
Ratings
Create succession plans/pools9.124 Ratings00 Ratings
Candidate ranking6.830 Ratings00 Ratings
Candidate search5.833 Ratings00 Ratings
Candidate development5.429 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Paycom
6.3
223 Ratings
22% below category average
When I Work
-
Ratings
Job Requisition Management6.3199 Ratings00 Ratings
Company Website Posting6.5196 Ratings00 Ratings
Publish to Social Media6.2156 Ratings00 Ratings
Job Search Site Posting6.1182 Ratings00 Ratings
Duplicate Candidate Prevention6.4170 Ratings00 Ratings
Applicant Tracking6.2205 Ratings00 Ratings
Notifications and Alerts6.4209 Ratings00 Ratings
Best Alternatives
PaycomWhen I Work
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
7shifts
7shifts
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.7 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
UKG Pro
UKG Pro
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PaycomWhen I Work
Likelihood to Recommend
7.6
(397 ratings)
10.0
(25 ratings)
Likelihood to Renew
8.4
(22 ratings)
10.0
(1 ratings)
Usability
8.6
(24 ratings)
9.0
(1 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(52 ratings)
8.7
(19 ratings)
In-Person Training
6.4
(1 ratings)
-
(0 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(7 ratings)
8.0
(1 ratings)
Configurability
9.1
(2 ratings)
-
(0 ratings)
Ease of integration
5.5
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(4 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(4 ratings)
-
(0 ratings)
User Testimonials
PaycomWhen I Work
Likelihood to Recommend
Paycom
Paycom has really helped us to configure our timecards and payroll to fit our unique pay structure. The system made it easy for staff to understand and not just the payroll/HR department. We use paper pay checks, and the system uses the "home location" for delivery which is not necessarily where the employee works, just where they pick up their check. If we used direct deposit, I am sure that would not be an issue.
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When I Work
I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.
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Pros
Paycom
  • Employee Merit increases needing to be signed by EE and Managers
  • Timecards were clean and easy to navigate
  • Timecard that needed approving by managers could be sent an email directly from the system alerting them they needed to complete the task
  • Processing payroll was easy and fast
  • Audits were conducted timely and clear
  • 401K changes could be done through a bridge between Broker and investment company
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When I Work
  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
Read full review
Cons
Paycom
  • GL set up can be clunky until you understand how it works.
  • Be able to edit document types. I made an entire document then realized I attached it incorrectly and had to start over.
  • Advanced Report Writer would be nice to combine multiple areas into one report easily.
Read full review
When I Work
  • You cannot view inactive employees on the app.
  • When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.
  • If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.
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Likelihood to Renew
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review
When I Work
It's a powerful tool for employee management and intuitive to use.
Read full review
Usability
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review
When I Work
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
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Reliability and Availability
Paycom
They are very dependable and I have never experience any outages
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When I Work
No answers on this topic
Performance
Paycom
Yes, Paycom's performance is excellent, no issues.
Read full review
When I Work
No answers on this topic
Support Rating
Paycom
Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
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When I Work
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
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In-Person Training
Paycom
They were a sales person and not really a good trainer.
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When I Work
No answers on this topic
Online Training
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
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When I Work
No answers on this topic
Implementation Rating
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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When I Work
Make certain your team knows how to turn off alerts and utilise the system.
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Alternatives Considered
Paycom
ADP is too complex, too many people to go through to get what you need, as you need it. I can only say that I don't want to ever have to go back to using ADP again., Wherever my career leads me - I will lead them to PAYCOM!!
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When I Work
When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.
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Scalability
Paycom
They are not able to meet our current needs
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When I Work
No answers on this topic
Return on Investment
Paycom
  • Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
  • Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
  • Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
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When I Work
  • Has cut down on the time I spend scheduling.
  • Makes estimating payroll simple.
  • Is convenient for staff to use because they can utilize it on their own device.
  • Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues.
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ScreenShots

Paycom Screenshots

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