Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems.
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Paylocity
Score 8.0 out of 10
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Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
ADP Workflow, Paylocity, BambooHR, Worklio - Paycom has a superior feature set and reporting tools. Rippling, Gusto, PlanSource - Paycom is less preferred due to its overly complex feature set.
In my opinion, Paycom is leaps and bounds ahead of Paylocity. Paycom is a much more sophisticated piece of software that has made the entire employee experience so much more palatable.
Over all it came down to functionality and price. ADP didn't come well reviewed by other [...]'s and Paylocity didn't seem as intuitive as Paycom. Our Paycom rep also took a lot of time with us, explaining things and showing us how the system would help us. We felt like she …
When we were looking at some different things when we made the choice for Paycom, we had looked at Paylocity. ADP was another one. Everything they didn't have the functions to be able to help us with all of our needs and their platforms aren't all in one. So it makes it a …
We were with Netchex and we also looked when we transferred to Paycom, we also looked at Paycor and Paylocity. Much better than Netchex and when we researched the other ones. The primary selling point was that Paycom was that you guys owned all of your own software and then …
I've used PeopleSoft, and golly, ADP certainly evaluated Paylocity. That seems to be sort of a common competitor with Paycom, although I'm thinking they're kind of losing the battle, and Paycom's winning. We've also looked at Bamboo HR. BambooHR is great, but I think a solution …
I appreciate the single database platform. Some of the other programs I have used in the past are not as intuitive or user-friendly. The reporting is accurate and timely. There isn't any confusion between the modules trying to communicate with one another. We also have …
When evaluating competitors, one of the decision points has been how seamless the experience is from login to each of the different modules. Many legacy providers have the same modules, but they are not seamless. They are "connected" behind the scenes and skinned to appear to …
The customer service is hands down better with Paycom! Most of it was because it was an all-in-one type of system that really kind of won us over, and then the salesman. I mean, the service side of things, we had Paycor at the time and honestly we were really unhappy with the …
I like PayPal because, as I said, I haven't had any issues. I haven't had to call any of the representatives. I can't think of the main work for the company logo, but that's for a larger company, so I've only used it for smaller companies that don't work for that, but it …
We have a complicated payroll as a healthcare system with a lot of variation in our pay and the different types of employees that we have, as well as their different pay rates and pay grades. The system has the flexibility to handle all of that, which we found to be less …
Paycom is a lot easier to navigate and customize for your employees experience. It takes time on the front end to set up but once it’s up, it works great. They have a lot of great solutions built in that have saved us a lot of time and money.
Paycom is faster, more efficient, and more proactive. Paycom is more hands on, I appreciate that I have a customer service rep for day to day questions, and we have a rep who checks in quarterly to ensure we are getting the most from the system. They never feel pushy and are …
Paycom works well with our employee population and size. They are customizable and able to fit our unique needs. Benefit administration and open enrollment can be done in a breeze. Paycom has lived up to their sales and marketing promises.
Paycom stacks up well overall against other providers in the same realm. There are areas of improvement that other companies are handling better, but overall, they are very similar. Paycom could improve on two major components: intersystem communication and ATS. Betti, however, …
The customer service for starters. I used ADP for years and the customer service was awful. Their software is not user friendly either. When they upgrade something, they do not train you. The last straw I had with ADP was when they made complete chaos out of our open enrollment …
I would say that Paylocity is a significant upgrade from my experience with Paycor. I would say that it's a similar product to Paycom. The one thing I liked, Paycom did pay the PTOA little bit differently. It was in real time, but Paycom did not value us as a customer and they …
ADP I would never use for multiple reasons, to many to go into. Paycom I would say is a good competitor to Paylocity as it has some great functionality aspects. UKG wasn't real impressed. Has a couple of good points but for me and the way I work overall not practical.
We only used Paycom for a year and was not satisfied with there level of customer service. They were also unable to provide reporting to us that was need on a day to day basis. Overall the service was disliked company wide.
I have recently used and processed HR functions in Paycom. I feel that Paylocity is a much better platform for both employees and managers. The set-up is much more user-friendly and less complicated, so there's less confusion for staff & management. Things are able to be …
Rippling and Paycor were close contenders when we evaluated a new tool, but ultimately, I feel confident we made the right choice in selecting Paylocity for our growing business. We had about 115 employees when we migrated, and we have 150+ today across 4 countries, and the …
Superior in every way except Performance to UKG, including customer support. Ease of use and perceived accuracy was a Paylocity win over all of the providers. It's a great balance of being robust but not overwhelming.
Paylocity was the best choice for us at the time, mainly because we didn't need all of the functionality that the others offered. Those additional functions were a significant difference in cost for the outcomes we needed at the time. Paylocity was right-sized and right price …
Paylocity is 100 times better than both the mentioned companies. Their customer service wonderful to deal providing us with an reply back in a timely fashion, instead of waiting weeks to hear back about something. Paylocity also listened to our needs, and did not try to fit …
They had an LMS and Benefits along with integrated Time and Attendance so that is was brought us to overall choosing Paylocity. We also would like to work on integrating the onboarding modules and the recruiting modules but we just have not gotten there yet. We do also want to …
Paylocity is much easier to use on a daily basis, and the support staff are always ready to help with any issues that arise. The reporting system for Paylocity is also one of the simplest systems with more reports that other payroll systems I have used.
The simplicity of use and the organization of Paylocity is no match to anyone. Paylocity's customer service is above and beyond what any other provider has given to me in the past.
Paylocity seems to have a very comparable system to others I have evaluated. I like the personalized customer service that I receive when needed. I also like the ease of use and the many choices of timeclock availability. We are able to use tablets for the timeclock which cuts …
Well, one of the things that make our organization unique is many of our employees have multiple jobs and so we really needed a platform that could accommodate that and that was something that many other platforms, either their ability to accommodate that was very rigid and …
For well-suited, I definitely would say that really any industry, any type of position, it's helpful for everything. I've used it for a printing and publishing company, and now I use it for healthcare purposes. I feel like it's very vast, and you can use it for anything.
As a medium sized restaurant group, I think Paylocity has been really helpful in allowing us to streamline some of our processes. We are very seasonal and do a ton of onboarding and offboarding and Paylocity has made that easier. It also has great integration options and allowed us to eliminate systems we had before for a more all-in-one approach. With that said, there is always room for improvement and I think the biggest issue is the turn around time for some items, especially tax return amendments.
Payroll. So easy. It's just two or three buttons all done. Time cards are very easy to edit if needed, move around, manipulate, and are user-friendly. Our employees with the app on their phones, they can in and out and request PTO, whatever they need to do. And it's very user-friendly, very easy to use.
Payroll is made pretty easy. I love that we have the ability to log into payroll, we just upload the information from commissions, things like that where there are exceptions to a regular payroll run. It may make it very easy to do that, just a quick upload. Additionally, when we're in the payroll grid, it gives us the ability to just make quick changes to people's pay or their tax schedule, tax withholdings, things like that without having to go through a lot of different screens. It's just very easy to access just for the click of a button. Love that.
We talked about performance reviews, talked about payroll with benefits administration, it allows us to utilize EDI feeds with our benefit vendors so it creates a seamless, but we just enter the information into Paylocity and then it seamlessly provides that information to our vendors. That's been really helpful. And adjusting benefits is also very easy within Paylocity. I love the recent edition of compensation analysis information, so I'm able to go into the compensation module and look for jobs that are similar to a job title at our company. I can enter the job description, I give them what state that the person or the job is in, and it pops out compensation data. It gives me different options, so titles that might be similar. So if there's not something that's an exact fit, I'm able to find something really, really close. It's been a huge upgrade because before that I was having to use a different vendor and paying $400 per job and now it's significantly less expensive to Paylocity and I'm still getting great quality data. It's been very helpful.
The one area that I think I would make recommendations to change is in performance management. I believe that the already built-in formats for 360-degree reviews and for standard performance management reviews could use a bit more flexibility of customization. For example, the number of raters, how the calculations are made in terms of the metrics, and the final scores of those reviews are all elements that are programmed by Paycom. If we wish to pursue a slightly different model, we are restricted to those changes that Paycom has anticipated and not locked out. If there was a little more adaptability built into this module, I think it would be an improvement.
I'd like to see a forum in which users could discuss the platform, raise both questions and concerns. I feel that changes are done without enough input from users.
Improving hold time recently with customer service.
Accuracy of new 'graphic' payroll report - the new report is not complete when payroll is done, so it is unusable from my perspective. I rely on the preprocess payroll register. This is one of those 'improvements' that have not been positive in my experience.
we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things
There are several technical issues we have experienced this past year with the employee onboarding process that we are still waiting to have resolved. Overall our experience with Paylocity has been positive, and we love how user-friendly and easy to navigate the system is. It has made all of our HR processes much more streamlined and efficient.
Everything is central. Everything is there. It's usually friendly. You have the question AI chat thing, where we can answer the question. So, to me, that is a big asset. Instead of us trying to scroll through all of Paycom, we can just type it in, and it'll take us directly there.
I simply love Paylocity! We have run into some issues, but no company is going to be perfect. The flow of the modules is really nice, no double entry of data. The Time & Labor flows into Payroll nicely and Benefits flows into the employees Pay Setup which goes onto the employees paycheck with little to no issues.
Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient
In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met
It is very hard to get answers to your questions, you cannot speak to someone without days of requesting assistance or answers and then eventually can get a call back and then it is usually resolved fairly quickly. But NOT easy to get that help.
Tadd and Ellie have been great! They have show us many aspects that implementation did not. They are very personable and action oriented as well. Anytime we need them they offer to swing in.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Our rep was very thorough and made sure we fully understood the software before turning us loose alone. Paylocity was very good to do periodic check ins to ensure we understood the features and answered any questions we had. The training reps are very well trained and are very patient with clients.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Implementation was a bit bumpy and Paylocity team not always available for next steps and/or questions. I feel like Paylocity could have done a better job in their fact finding as far as what we were currently doing, our payroll policies and needs, etc. so that we would have run into less issues as we moved forward.
I like PayPal because, as I said, I haven't had any issues. I haven't had to call any of the representatives. I can't think of the main work for the company logo, but that's for a larger company, so I've only used it for smaller companies that don't work for that, but it integrates more and adapts to one. That's probably my first one. But this is probably my second-best company. Workday is the best that you can use. It's like having an Apple computer, because as I said, it can integrate different products into one and adjust them. I don't think about a lot of products that can do that. So it's easy to EDI feed information in there, and Workday will qualify. So that's what makes them stand out above everybody else, but it's for large companies.
ADP was very similar to the way Paylocity is, but I seem to favor Paylocity to be honest. Miter was VERY difficult to use and set up. I wouldn't ever consider using that software ever again. I didn't like a lot of aspect Miter had to offer either. Paylocity would always be my choice.
We have gone from a medium sized company to a larger company with no issues whatsoever with Paylocity being able to keep up or do what we need it to do for the size of our needs. In fact, it does more than we even use at this juncture
Some are knowledgable others not as much and sometimes instead of helping you fix the issue will just give you some directions and expect you to try to figure it out yourself. Also, when your Account Manager needs to escliate the issue to another group, it can take a long time for them to get to your issue and there's no commuication.
It's helped us save time. We've been able to automate a number of payroll and accounting functions. It's also enabled our employees to use the ask gear feature. So it's really saved time, and also we've not gotten hacked, which is always a plus.
Paylocity has helped us with recruitment by streamlining the process and making it efficient. It is saving me time.
Paylocity has also helped us with compensation so we can create a fair and robust compensation plan.
I also like using the data insights feature, which helps me keep track of over time, payroll and benefits costs, and retention numbers. This also saves me time as it is all in one place.
