What users are saying about
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Top Rated
83 Ratings
95 Ratings

Pendo.io

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Top Rated
83 Ratings
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Score 9.1 out of 101
95 Ratings
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Score 8 out of 101

Likelihood to Recommend

Pendo.io

Pendo.io is well suited to drive a complete overhaul to how businesses interact, inform, educate, and retain customers by the way in which information is delivered based on overall impact and importance. Being able to customize what we message and how we message to our audience members has given us a great ability to target meaningful change.
Jeremy Robinson profile photo

Totango

Great for CSM and Client Services teams. Can help increase collaboration with Sales side. Really helps frame out how CSMs should be spending time and definitely helps with what clients to focus on. Has allowed us to stop focusing last minute on renewals and get a longer view to catch potential churn.Not really a "Support" software or [meant to] take the place of something like Zendesk.
Stephen Wilson profile photo

Feature Rating Comparison

Security

Pendo.io
Totango
4.2
Role-based user permissions
Pendo.io
Totango
4.2

Platform & Infrastructure

Pendo.io
Totango
5.7
API
Pendo.io
Totango
6.6
Integration with Salesforce.com
Pendo.io
Totango
5.2
Integration with Marketo
Pendo.io
Totango
5.4

Customer Data Extraction / Integration

Pendo.io
Totango
6.8
Product usage
Pendo.io
Totango
7.5
Help desk / support tickets
Pendo.io
Totango
6.0

Customer Success Management

Pendo.io
Totango
6.4
Sponsor tracking
Pendo.io
Totango
6.1
Customer profiles
Pendo.io
Totango
7.9
Automated workflow
Pendo.io
Totango
7.1
Internal collaboration
Pendo.io
Totango
5.1
Customer health scoring
Pendo.io
Totango
6.5
Customer segmentation
Pendo.io
Totango
6.0

CSM Reporting & Analytics

Pendo.io
Totango
6.5
Customer health trends
Pendo.io
Totango
6.1
Engagement analytics
Pendo.io
Totango
5.9
Revenue forecasting
Pendo.io
Totango
7.0
Dashboards
Pendo.io
Totango
7.2

Pros

Pendo.io

  • In-app messaging (guided tours, alerts, notices, etc)
  • Feature usage and user activity within applications
  • App usage reporting
Keegan Ross profile photo

Totango

  • Totango really allows flexibility in dashboarding a client contract. You can pull in all the relevant metrics into one spot to help make efficient use of CSM and management time.
  • Integrates well with Salesforce contract records. This is nuanced, but other vendors interact at the "opportunity" level in SFDC. For Services execution, it needs to be focused on the contract. This allows a lot of flexibility in designing the flow.
  • Reporting is pretty easy to set up. You can slice and dice the segments and create reports based on these segments.
  • There are a wide range of "TouchPoint" options in Totango, so you can log Kick Offs, QBRs, Renewals, Escalations, Nurture... TouchPoints. Super easy for CSMs to add and Management to report on.
Stephen Wilson profile photo

Cons

Pendo.io

  • Integration with Zendesk guides
  • Simplifying the presentation of paths users take within the application
  • Organization of guides (suggest adding folder or folder like structuring to make it easier to manage large numbers of guides)
Keegan Ross profile photo

Totango

  • if you connect through segment.io it requires you to go one plan higher on segment in order to use totango (but it's not a lot of money),
  • Sometimes the totango created 'engagement' score can be a bit tricky to understand rather than our own created health metrics and health scores we use totango for.
Jamie Wang profile photo

Likelihood to Renew

Pendo.io

Pendo.io 9.1
Based on 2 answers
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Jennifer Gray profile photo

Totango

Totango 4.8
Based on 2 answers
The software has lot of issues. We are saving things and then it disappears which creates lot of confusion as well as problems. Money is also lost because of it. The employees also get confused and then they end up with lot of problems with the customer. The notification is not that great. It's so bad and cannot be completely read. So when a pile of notifications come we will ignore all of them.
John Abraham profile photo

Usability

Pendo.io

Pendo.io 8.3
Based on 3 answers
Generally very easy to pick it up and start using right away without a great deal of training.
Ted Boren profile photo

Totango

Totango 7.5
Based on 5 answers
Simple, elegant, and intuitive.
Nate Richardson profile photo

Reliability and Availability

Pendo.io

No score
No answers yet
No answers on this topic

Totango

Totango 4.5
Based on 1 answer
Totango is available all the time . the only problem is that some times it takes time to load specially the records of the customers. The data loading inside the customer account is fast. It may be because of internet service but still it can i,prove a lot. i have seen other competitors software which is faster
John Abraham profile photo

Support

Pendo.io

Pendo.io 8.1
Based on 2 answers
Pendo.io doesn't have phone support, which I would prefer. But, their email support is stellar, and they always make sure that urgent requests are handled accurately and quickly.
Emily Hardin profile photo

Totango

Totango 5.7
Based on 2 answers
Because of heavy issues, we lose track of one thing and then end up with so many other things.
John Abraham profile photo

Online Training

Pendo.io

Pendo.io 9.1
Based on 1 answer
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Emily Hardin profile photo

Totango

No score
No answers yet
No answers on this topic

Implementation

Pendo.io

Pendo.io 9.0
Based on 1 answer
No answer on this topic is available.

Totango

Totango 7.1
Based on 11 answers
Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.
Sam Rutzick profile photo

Alternatives Considered

Pendo.io

Easy to implement and set up. Strong track record of success (arguably market leader), including validation through case studies, and through G2Crowd and TrustRadius reviews. The Zendesk integration is great -- users won't have to hop out of the app to access knowledgebase articles. A strong support and service team.
Ryan Hogg profile photo

Totango

I started at the organization after Totango was selected, but I hear the decision was based on how intuitive the solution was, and how it could integrate with the other solutions in-house. At prior companies, the reporting suite had been the primary focus. One company in particular selected a product that had extremely robust reporting options; however, we were at the mercy of the solution's product team for customizations/modifications, which took quite a bit of time.
No photo available

Scalability

Pendo.io

No score
No answers yet
No answers on this topic

Totango

Totango 2.7
Based on 1 answer
Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
John Abraham profile photo

Return on Investment

Pendo.io

  • Positive: helped close a deal in the first 15 days.
  • Positive: reduces speed to insight by >50% (no longer have to wait for reports to generate and be supplied to my team).
Ryan Hogg profile photo

Totango

  • Totango has helped me understand customer utilization, which is a key indicator of customer satisfaction.
  • Totango's reporting and metrics have helped me put strategic effort and energy into customers who need it the most.
  • I believe Totango helps increase customer satisfaction over the long-term b/c it guides you in smart, strategic engagement which is often built to align with your company's desired approach to customer success.
No photo available

Screenshots

Pricing Details

Pendo.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Totango

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison