What users are saying about
15 Ratings
254 Ratings
15 Ratings
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Score 8.8 out of 100
254 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Recurly

I haven't used any other platform similar to Recurly, however, I can confidently claim Recurly to be a great tool because it makes work so easy, gives great insights for the marketing team and makes all the metrics easily readable for the management. This is one of the complete platforms which handles end to end work.
Anonymous | TrustRadius Reviewer

Zuora

In terms of managing a subscription business, there is nothing better. For more complex businesses, with multiple locations and multiple products, Zuora can still fit your needs, however, please give consideration to setting up your product catalog first before progressing. This will save you time and money and will allow you to get the most out of Zuora. Zuora has a large amount of flexibility once you understand the product and a sound understanding of the product catalog is crucial to the success of your business. Zuora pushes you to simplify your business and focus on what matters for your customers.
Dirk Miller | TrustRadius Reviewer

Pros

Recurly

  • Recurly is very easy to use. Their UI is very clean and intuitive, so my staff has no problem understanding how to handle payments in Recurly. They just released a new UI, which is currently in Beta, but does an even better job making the user experience great.
  • Recurly really helps reduce the time involved in collecting payment from a client. They have a dunning process which detects when a transaction has failed, and automatically re-tries running the payment several times before giving up. Recurly gives you full flexibility on how the dunning process works, including the ability to send your client payment declined notifications every few days to inspire them to update their payment info.
  • Recurly just added a new feature which can automatically update credit card information from clients whose card has expired. They ping the credit card company (visa, MC, AMEX, Discover) to retrieve new card information for cards who have just gone past their expiration dates. This is extremely handy, and has reduced the number of times we've had to contact our client to get updated billing information.
  • Recurly has excellent customer service. You can chat with an agent and receive an instant reply to your questions. I love this.
Mark Sorenson | TrustRadius Reviewer

Zuora

  • The CPQ quote engine makes our quoting much simpler and allows us to configure quotes quickly. The added advantage is it allows to turn the quotes in to subscriptions at the click of a button when the business is won.
  • One of the great things is the one you least think about. It simply sits in the background and does its job. Each subscription is configured to be invoiced and payments collected on daily schedules. We only know when things aren't right - which is rare.
  • Having the subscription information in Salesforce is a godsend. We have used the power of Salesforce workflows, formulas, reporting etc to make this data work for our customer-facing teams.
Anthony Hewitt | TrustRadius Reviewer

Cons

Recurly

  • It would be great to have the ability to generate a single payment invoice that details all the past due invoices, etc. This can be tough for larger customers that may have multiple in a month.
  • It would be extremely helpful to be able to re-generate an invoice once it's been set up. Sometimes we need to update a customer's company name if it's changed and have to do it manually rather than in the system.
Mae Ports | TrustRadius Reviewer

Zuora

  • The user interface is a disaster. There are many things that make no sense, such as clicking on a hyperlinked Subscription number that takes you to an invoice instead of the subscription.
  • Extremely limited customization capability to improve poor UI
  • Searching/reporting is very weak and difficult to use. The format of exported data is at least different than what many other systems tend to use. I find it unintuitive and difficult to manipulate or perform tasks such as vlookups and filtering; perhaps it's really smart and I just don't get it
  • The concept of a credit memo does not exist...yet. They keep promising it but have not delivered. Their solution has been Invoice Adjustments and Invoice Item Adjustments, which at least don't make sense for my business.
Joshua Henke | TrustRadius Reviewer

Likelihood to Renew

Recurly

Recurly 7.5
Based on 2 answers
I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers
Anonymous | TrustRadius Reviewer

Zuora

Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Rob Sherman | TrustRadius Reviewer

Usability

Recurly

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Cynthia Freeman, CPA | TrustRadius Reviewer

Reliability and Availability

Recurly

No score
No answers yet
No answers on this topic

Zuora

Zuora 9.3
Based on 2 answers
It has been a useful tool.
RINKU SINGH | TrustRadius Reviewer

Support Rating

Recurly

Recurly 10.0
Based on 1 answer
They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.
Mae Ports | TrustRadius Reviewer

Zuora

Zuora 7.2
Based on 12 answers
While responsiveness is great, sometimes it can take some time for them to tell us what's going on, even if the problem is not really a Zuora issue, but rather an issue on our side.
Sri Rajan | TrustRadius Reviewer

In-Person Training

Recurly

No score
No answers yet
No answers on this topic

Zuora

Zuora 9.3
Based on 2 answers
It is useful.
RINKU SINGH | TrustRadius Reviewer

Online Training

Recurly

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.0
Based on 2 answers
It was reliable.
RINKU SINGH | TrustRadius Reviewer

Implementation Rating

Recurly

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.4
Based on 9 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan | TrustRadius Reviewer

Alternatives Considered

Recurly

Ease of use but also its what was here when I got here. I think they are the easiest quickest choice in our market but I honestly do not have a lot of experience with their competitors. I think they are a decent choice but its possible better choices exist- but if they fit your budget and your needs are very similar for each deal they make sense.
Anonymous | TrustRadius Reviewer

Zuora

We had attempted to move away from Zuora last year due to the high cost, but were unable to because: Intacct did not support our payment gateway or have SalesForce quoting Recurly does not have usage tiers in their SalesForce quoting QuickBooks does not have the bells and whistles. Essentially Zuora has everything we need to run our business, it is just very expensively, which would be the only reason we would leave in the future.
Andrew Keith | TrustRadius Reviewer

Return on Investment

Recurly

  • Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
  • Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.
Paul Ellul | TrustRadius Reviewer

Zuora

  • We've been able to close deals faster with the implementation of Z-Force Quotes and DocuSign within Salesforce. Plus, this puts the tools in the hands of sales to do the work, not support staff. Added bonus of having better information within Salesforce in regards to previous quote history and current subscription numbers.
  • Our finance team is better able to act like gatekeepers in some instances when it comes to the kinds of deals that get created because the product catalog and pricing plans are more standardized. A plus in transparency between sales and finance.
  • Standardizing your product catalog into a model that works within Zuora can be challenging IF, as a business you've not already formalized your catalog and you do a lot of non-standard things like packaged deals or 'bundling' as some people call it. Having a successful Zuora implementation may mean being flexible in how you sell, but the good news is that making that standardization is good for the entire company, not just sales and finance.
  • There is a real sense that you need to find the ROI in Zuora, especially in the early stages but I don't think most people will. When you have to migrate part of your accounting & business to Zuora it shines a very bright light on a lot of flaws you may already have. It takes time to adjust and normalize data in Zuora and in many cases you may not get the kind of accurate business reporting (churn, MRR, ARR) you were hoping for in the first year if your subscription business is based on annual or multi-year deals. If you're monthly, you should have none of these issues.
  • Customer service has greatly improved. Our team has better transparency into the subscriptions of our customers and it makes it easier and faster for our CSA staff to zero in on the products and services our customers are using.
  • Sales has much better information at their fingertips in Salesforce to help them make better sales.
  • Making the migration from wherever you are into Zuora can be very challenging. In our case we had a homegrown solution so the migration was a bit difficult. Post-migration we felt a bit like we got kicked out of the nest with some rising frustration. This has since changed with added account management and increased support.
Rob Sherman | TrustRadius Reviewer

Pricing Details

Recurly

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Zuora

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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