23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 23 reviews and ratings
266 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 266 reviews and ratings
Attribute Ratings
- Recurly is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Zuora is rated higher in 1 area: Likelihood to Renew
Likelihood to Recommend
9.0
Recurly
90%
14 Ratings
6.2
Zuora
62%
136 Ratings
Likelihood to Renew
7.5
Recurly
75%
2 Ratings
8.6
Zuora
86%
13 Ratings
Usability
Recurly
N/A
0 Ratings
7.6
Zuora
76%
17 Ratings
Availability
Recurly
N/A
0 Ratings
9.3
Zuora
93%
4 Ratings
Performance
Recurly
N/A
0 Ratings
9.7
Zuora
97%
6 Ratings
Support Rating
10.0
Recurly
100%
2 Ratings
7.2
Zuora
72%
24 Ratings
In-Person Training
Recurly
N/A
0 Ratings
9.3
Zuora
93%
2 Ratings
Online Training
Recurly
N/A
0 Ratings
7.0
Zuora
70%
2 Ratings
Implementation Rating
Recurly
N/A
0 Ratings
7.4
Zuora
74%
18 Ratings
Product Scalability
Recurly
N/A
0 Ratings
10.0
Zuora
100%
2 Ratings
Likelihood to Recommend
Recurly
I think it works best for scenarios where it involves recurring billing. A subscription-based business model can benefit on the platform and maximize its features. It has great customization when it comes to billing cadence, pricing, prepayment, discount options, among others. It also works perfectly with one-off charges so either way, it's a win. It has great integration with Stripe too.

Verified User
Manager in Customer Service
Food & Beverages Company, 51-200 employeesZuora
Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Billing Manager
15FiveInformation Technology and Services, 51-200 employees
Pros
Recurly
- It is very easy to track MRR, which gives you insights into your overall revenues and health of the subscriptions. Though MRR is pretty easy to calculate Recurly puts it beautifully on the dashboard which is very easy to read.
- LTV, Recurly calculates lifetime value which is a good insight for adjusting Marketing spends. Even this is available on the dashboard.
- The other features like Subscriber churn Rate, Average revenue per customer etc are really great and would help the marketing team a lot.

Verified User
Employee in Marketing
Computer Software Company, 51-200 employeesZuora
- The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
- Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
- The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.

Verified User
Professional in Finance and Accounting
Computer Software Company, 51-200 employeesCons
Recurly
- The coupons feature is a bit cumbersome. It can become tricky to set up, apply, and un-apply coupons for a particular client. If you have special billing cases where you discount for a few months or give a client service in any irregular fashion, using coupons can become tricky.
- We have a referral program with our clients where they receive a perpetual monthly discount for each client they refer to use. The client receives this discount as long as their referral remains active with us. We would like to be able to apply a discount to a client account, and have the ability to remove that discount in the event a referral ends service with us. In some cases a client has referred several clients, and we would like to apply a discount for each referral, and still have the ability to remove one or more discounts as referrals begin and end service with us. Currently there is no way to do this in Recurly. There isn't even a very good work-around, which is disappointing.
Founder/CEO
Social High RiseInternet, 11-50 employees
Zuora
- User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
- Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
- Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
Growth Manager
ServcorpReal Estate, 1001-5000 employees
Pricing Details
Recurly
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 per month
Recurly Editions & Modules
Edition
Core | 149 + 0.9% of revenue1 |
---|---|
Professional | Contact sales team |
Elite | Contact sales team |
- per month
- none
Additional Pricing Details
—Zuora
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zuora Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Recurly
Recurly 7.5
Based on 2 answers
I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers

Verified User
Employee in Finance and Accounting
Computer Software Company, 11-50 employeesZuora
Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Vice President of IT Solutions
Industry Intelligence Inc.Information Services, 51-200 employees
Usability
Recurly
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Manager, Financial Accounting - Revenue and Consolidations
AvailityComputer Software, 501-1000 employees
Reliability and Availability
Recurly
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.3
Based on 4 answers
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesPerformance
Recurly
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.7
Based on 6 answers
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesSupport Rating
Recurly
Recurly 10.0
Based on 2 answers
They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.
Customer Success Manager
Device MagicComputer Software, 11-50 employees
Zuora
Zuora 7.2
Based on 24 answers
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface

Verified User
Analyst in Quality Assurance
Computer Software Company, 201-500 employeesIn-Person Training
Recurly
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.3
Based on 2 answers
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesOnline Training
Recurly
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.0
Based on 2 answers
It was reliable.
ACCOUNTS ANALYST
Eli Research India (P) Ltd.Marketing and Advertising, 1001-5000 employees
Implementation Rating
Recurly
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.4
Based on 18 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Senior Product Manager - Digital Subscriptions
Houghton Mifflin HarcourtEducation Management, 1001-5000 employees
Alternatives Considered
Recurly
Fewer codings are needed, however, the simplicity with Recurly is found once all the information needed is there. I have seen where Recurly is integrated with any other product we use; however, Salesforce does have the ability to be integrated with other products. This is done through coding.

Verified User
Manager in Customer Service
Consumer Services Company, 201-500 employeesZuora
For matters such as invoicing the customers, Zuora works very well. It automatically sends out invoices to the person of contact for any organization. you can also set a credit card to be charged in the future which is very handy if the customers need quarterly payments. However, the auto-renew function has not been working well as it does not charge the credit card on file. All it does is invoice them.

Verified User
Manager in Sales
Computer Software Company, 201-500 employeesScalability
Recurly
No score
No answers yet
No answers on this topic
Zuora
Zuora 10.0
Based on 2 answers
The product is capable of a lot, small companies and large companies can utilize it with ease

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesReturn on Investment
Recurly
- Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
- Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.
Vice President
SpeakerMatchMarketing and Advertising, 1-10 employees
Zuora
- It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
- If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
- Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.

Verified User
Project Manager in Information Technology
Financial Services Company, 10,001+ employees