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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Sales Cloud

    Score8.6 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A

    Vtiger

    Score9 out of 10
    N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    SAP Sales CloudVtiger
    Editions & Modules
    No answers on this topic
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    SAP Sales CloudVtiger
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional Details—Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Community Pulse
    SAP Sales CloudVtiger
    Considered Both Products
    SAP
    No answer on this topic
    Vtiger
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    120 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    111 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    127 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    98 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    99 Answers
    No answers on this topic
    Features
    SAP Sales CloudVtiger
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    8.5
    152 Ratings
    8% above category average
    Vtiger
    9.3
    9 Ratings
    17% above category average
    Customer data management / contact management8.2144 Ratings10.09 Ratings
    Workflow management8.8146 Ratings9.09 Ratings
    Territory management8.1130 Ratings00 Ratings
    Opportunity management9.0142 Ratings9.09 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.3136 Ratings9.09 Ratings
    Contract management7.9133 Ratings9.07 Ratings
    Quote & order management8.6133 Ratings9.07 Ratings
    Interaction tracking9.0137 Ratings10.07 Ratings
    Channel / partner relationship management8.4131 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    8.9
    130 Ratings
    14% above category average
    Vtiger
    8.5
    7 Ratings
    10% above category average
    Case management8.7125 Ratings8.07 Ratings
    Call center management9.1114 Ratings00 Ratings
    Help desk management8.8115 Ratings9.07 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    8.0
    131 Ratings
    3% above category average
    Vtiger
    6.5
    7 Ratings
    17% below category average
    Lead management8.0130 Ratings7.07 Ratings
    Email marketing7.9112 Ratings6.07 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    8.3
    143 Ratings
    8% above category average
    Vtiger
    8.7
    9 Ratings
    12% above category average
    Task management8.4135 Ratings8.07 Ratings
    Billing and invoicing management8.4113 Ratings9.08 Ratings
    Reporting8.1131 Ratings9.08 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    8.3
    141 Ratings
    8% above category average
    Vtiger
    8.7
    8 Ratings
    13% above category average
    Forecasting8.1131 Ratings7.07 Ratings
    Pipeline visualization8.9132 Ratings10.07 Ratings
    Customizable reports8.0136 Ratings9.08 Ratings
    Customization
    Comparison of Customization features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    8.2
    138 Ratings
    7% above category average
    Vtiger
    8.7
    9 Ratings
    13% above category average
    Custom fields8.0138 Ratings10.09 Ratings
    Custom objects7.9131 Ratings7.08 Ratings
    Scripting environment8.6114 Ratings00 Ratings
    API for custom integration8.3123 Ratings9.07 Ratings
    Security
    Comparison of Security features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    9.2
    141 Ratings
    9% above category average
    Vtiger
    8.0
    9 Ratings
    5% below category average
    Single sign-on capability9.3135 Ratings00 Ratings
    Role-based user permissions9.1135 Ratings8.09 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    9.0
    98 Ratings
    18% above category average
    Vtiger
    8.0
    6 Ratings
    6% above category average
    Social data8.698 Ratings00 Ratings
    Social engagement9.494 Ratings8.06 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    8.5
    117 Ratings
    12% above category average
    Vtiger
    -
    Ratings
    Marketing automation8.3113 Ratings00 Ratings
    Compensation management8.693 Ratings00 Ratings
    Platform
    Comparison of Platform features of SAP Sales Cloud and Vtiger
    Feature
    SAP Sales Cloud
    8.1
    122 Ratings
    6% above category average
    Vtiger
    10.0
    6 Ratings
    27% above category average
    Mobile access8.1122 Ratings10.06 Ratings
    Best Alternatives
    SAP Sales CloudVtiger
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Sales CloudVtiger
    Likelihood to Recommend
    8.4
    (163 ratings)
    9.0
    (9 ratings)
    Likelihood to Renew
    8.1
    (15 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (10 ratings)
    9.0
    (2 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.8
    (13 ratings)
    10.0
    (2 ratings)
    Online Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.5
    (4 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.5
    (123 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Sales CloudVtiger
    Likelihood to Recommend
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Vtiger
    vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
    Incentivized
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    Pros
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Vtiger
    • User-friendly interface.
    • Reliable tracking system and alerts to maintain overall control of the proceses.
    • Meets all the needs of the average company.
    Incentivized
    Read full review
    Cons
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Vtiger
    • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
    • It's still very simple. There is room for improvement with the setup of the admin panel.
    • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
    • The search function could be improved.
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
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    Vtiger
    No answers on this topic
    Usability
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
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    Vtiger
    In the Last versions they have done a strong effort in creating a powerful data screen. Inside the screen you have access to signing, communications with multiple tools integration and connections with all modules related. With a single view you have all control over your data relations. It is similar to a control managing.
    Incentivized
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    Reliability and Availability
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Vtiger
    No answers on this topic
    Support Rating
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Vtiger
    It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
    Incentivized
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    Online Training
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Vtiger
    No answers on this topic
    Implementation Rating
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
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    Vtiger
    No answers on this topic
    Alternatives Considered
    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
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    Vtiger
    VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
    Incentivized
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    Scalability
    SAP
    1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
    Incentivized
    Read full review
    Vtiger
    No answers on this topic
    Return on Investment
    SAP
    • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
    • Standard templates facilitate easy and efficient lead interaction.
    • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
    Incentivized
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    Vtiger
    • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
    • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
    • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
    Incentivized
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    ScreenShots

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization

    Vtiger Screenshots

    Screenshot of Vtiger's home page dashboardScreenshot of A typical contact record in Vtiger