UKG Pro vs. Verint Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
UKG Pro
Score 8.0 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Verint Workforce Management
Score 8.6 out of 10
N/A
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased…N/A
Pricing
UKG ProVerint Workforce Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
UKG ProVerint Workforce Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsVerint offers a named user pricing model with SaaS and on-premise delivery methods.
More Pricing Information
Community Pulse
UKG ProVerint Workforce Management
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
UKG ProVerint Workforce Management
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
UKG Pro
8.4
803 Ratings
7% above category average
Verint Workforce Management
-
Ratings
Employee demographic data8.8731 Ratings00 Ratings
Employment history8.7762 Ratings00 Ratings
Job profiles and administration8.7733 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.8.3721 Ratings00 Ratings
Organizational charting7.8643 Ratings00 Ratings
Organization and location management8.2656 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)8.1517 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
UKG Pro
8.6
746 Ratings
7% above category average
Verint Workforce Management
-
Ratings
Pay calculation9.0709 Ratings00 Ratings
Support for external payroll vendors8.2336 Ratings00 Ratings
Off-cycle/On-Demand payment8.8231 Ratings00 Ratings
Benefit plan administration8.1643 Ratings00 Ratings
Direct deposit files9.3702 Ratings00 Ratings
Salary revision and increment management8.8573 Ratings00 Ratings
Reimbursement management8.057 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
UKG Pro
8.4
563 Ratings
4% above category average
Verint Workforce Management
-
Ratings
Approval workflow8.8504 Ratings00 Ratings
Balance details8.4529 Ratings00 Ratings
Annual carry-forward and encashment8.1434 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
UKG Pro
8.5
798 Ratings
5% above category average
Verint Workforce Management
-
Ratings
View and generate pay and benefit information8.8769 Ratings00 Ratings
Update personal information8.9776 Ratings00 Ratings
View company policy documentation8.5564 Ratings00 Ratings
Employee recognition7.4287 Ratings00 Ratings
View job history8.9759 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
UKG Pro
8.5
189 Ratings
9% above category average
Verint Workforce Management
-
Ratings
Tracking of all physical assets8.5189 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
UKG Pro
7.7
734 Ratings
1% above category average
Verint Workforce Management
-
Ratings
Report builder7.7714 Ratings00 Ratings
Pre-built reports7.9724 Ratings00 Ratings
Ability to combine HR data with external data7.6495 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
UKG Pro
8.6
557 Ratings
7% above category average
Verint Workforce Management
-
Ratings
New hire portal8.6554 Ratings00 Ratings
Manager tracking tools8.7444 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
UKG Pro
7.9
377 Ratings
3% below category average
Verint Workforce Management
-
Ratings
Corporate goal setting8.1293 Ratings00 Ratings
Individual goal setting7.7359 Ratings00 Ratings
Line-of sight-visibility7.9251 Ratings00 Ratings
Performance tracking7.8333 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
UKG Pro
8.1
465 Ratings
2% above category average
Verint Workforce Management
-
Ratings
Performance plans7.8415 Ratings00 Ratings
Performance improvement plans7.7326 Ratings00 Ratings
Review status tracking8.3436 Ratings00 Ratings
Review reminders8.3397 Ratings00 Ratings
Multiple review frequency8.3337 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
UKG Pro
8.5
187 Ratings
7% above category average
Verint Workforce Management
-
Ratings
Create succession plans/pools8.5155 Ratings00 Ratings
Candidate ranking8.4164 Ratings00 Ratings
Candidate search8.5163 Ratings00 Ratings
Candidate development8.5152 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
UKG Pro
8.5
456 Ratings
9% above category average
Verint Workforce Management
-
Ratings
Job Requisition Management8.8434 Ratings00 Ratings
Company Website Posting9.1422 Ratings00 Ratings
Publish to Social Media8.7333 Ratings00 Ratings
Job Search Site Posting8.8390 Ratings00 Ratings
Duplicate Candidate Prevention7.1323 Ratings00 Ratings
Applicant Tracking8.6421 Ratings00 Ratings
Notifications and Alerts8.4388 Ratings00 Ratings
Best Alternatives
UKG ProVerint Workforce Management
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Jolt
Jolt
Score 9.5 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
UKG ProVerint Workforce Management
Likelihood to Recommend
8.3
(928 ratings)
8.9
(88 ratings)
Likelihood to Renew
8.8
(194 ratings)
8.1
(11 ratings)
Usability
8.5
(188 ratings)
6.8
(6 ratings)
Availability
10.0
(74 ratings)
-
(0 ratings)
Performance
9.5
(331 ratings)
-
(0 ratings)
Support Rating
6.4
(492 ratings)
7.3
(4 ratings)
In-Person Training
9.6
(87 ratings)
6.4
(1 ratings)
Online Training
9.1
(202 ratings)
6.4
(1 ratings)
Implementation Rating
9.9
(86 ratings)
7.5
(4 ratings)
Configurability
9.9
(76 ratings)
-
(0 ratings)
Ease of integration
10.0
(65 ratings)
-
(0 ratings)
Product Scalability
9.4
(93 ratings)
-
(0 ratings)
Vendor post-sale
7.9
(55 ratings)
-
(0 ratings)
Vendor pre-sale
9.9
(48 ratings)
-
(0 ratings)
User Testimonials
UKG ProVerint Workforce Management
Likelihood to Recommend
UKG
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
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Verint
Verint WFM enables employees to have a predictable schedule that they can control the changes they need to make (creating flexibility and amazing employee engagement). Verint is a nice one-stop shop for all data and metrics with the scorecards, too
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Pros
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
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Verint
  • Forecasting. We are regularly 97% - 99% accurate on our forecasts.
  • Performance Management - Verint does an excellent job allowing the business to create custom KPIs and the ability to track employee's performance.
  • Measuring Back Office workload and Performance - We use DPA with WFM to track administrative tasks and total workload to allow us to create an accurate staffing model.
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Cons
UKG
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
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Verint
  • Ability to properly optimize events, classes, coachings, etc for Outbound specific groups.
  • Having Verint forecast lists for queues after adding historical weeks in.
  • Removing someone from a class that has moved to another organization and is no longer visible within mine.
  • No limit on the number of pauses. This is causing a major issue at my company around adherence and a lot of unnecessary time for my team to go in and add exceptions in order to have their adherence look correct.
  • When submitting a coaching request in the module, give the submitter the ability to select all of their employees but also select only one employee per session. This is the biggest complaint among the staff about using the Coaching Module. They don't like that they have to submit multiple requests for One-on-Ones for each employee and would prefer to submit one request and have it communicated to Verint Workforce Management that there should only be one person in each session.
  • Sorting by shift event time is no longer an option in the Calendar screen.
  • I preferred the Calendar screen when I was able to view all employees at once, and now it is limited to 50 per page.
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Likelihood to Renew
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
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Verint
Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
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Usability
UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
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Verint
For a smaller sized contact center who was previously using excel spreadsheets I feel we have had as of a transition into the program as one could expect. Not only did we go live with a cloud based WFM tool but we also launched a new CRM and telephony system on the same day so it was a lot for our contact center to take in but it has been done with ease
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Reliability and Availability
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
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Verint
No answers on this topic
Performance
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
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Verint
No answers on this topic
Support Rating
UKG
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
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Verint
Verint Support is exceptional. I've never had an issue where the Verint Support analyst was lacking knowledge, didn't take the issue seriously, or not tried working with us to fix our quirky setups. Realizing that each business is different, has different needs, and there isn't a cookie-cutter solution for everyone ... Verint Support always continues to shine for us and help us out when needed.
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In-Person Training
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
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Verint
Training was covered in full day sessions that went very fast with no way of recording the information for later review. This made it hard to capture & retain all the details of information.
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Online Training
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
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Verint
Training is more broad on specific use cases. It would be good to have training based on our current situations as we deal with so many unique setups & client needs.
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Implementation Rating
UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
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Verint
The team helping us did a great job training our WFM leaders on how to use the tool from forecasting, to schedule updates to maintenance. They allowed us to be involved in implementation but also did a lot of the initial heavy lifting allowing us to stay focussed on the tasks at hand. It was a great experience and one I would hope occurs again should we ever need to implement a new tool again.
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Alternatives Considered
UKG
My experience with HRIS systems is limited to UKG Pro. It is the only HRIS I have worked with. I have worked with other systems that perform the tasks of some of its models and have found that when used with the various modules the overall experience with UKG is great. The ability to have all of the modules on the same platform makes the integration between UKG Pro and the modules great!
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Verint
Another product we use is Intradiem. I don't use it that much and we also use Genesys Decisions, but I feel like Genesys Decisions is completely different from Vernint in itself and there's no comparison for what we use it for because we use it more for forecasting, like scheduling events for our customer service reps to be available at certain on peak and off-peak hours to make sure we have the right staff. And I don't really use it, so we have 10 engineers and we all do different products and I don't use Intradiem that much, so I wouldn't be able to say all good.
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Scalability
UKG
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Verint
No answers on this topic
Return on Investment
UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
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Verint
  • We were then able to recognize trends and patterns
  • Once trends and productivity issues were addressed, we could then manage workflow and day to day activities such as training and meetings - ultimately optimizing time, forecasting, and staffing expectations.
  • Meeting service level goals is now manageable in most cases, allowing improvement across the board.
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ScreenShots

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

Verint Workforce Management Screenshots

Screenshot of Tracking QueueScreenshot of Employee Schedule on MobileScreenshot of WFM DashboardScreenshot of Forecast & schedulingScreenshot of Employee Time Off Request Details on MobileScreenshot of Swap Post Options