Vonage Business Communications vs. Webex Calling

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vonage Business Communications
Score 7.9 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.N/A
Webex Calling
Score 8.6 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$17
per month per user
Pricing
Vonage Business CommunicationsWebex Calling
Editions & Modules
No answers on this topic
Webex Call
$17
per month per user
Webex Suite: Meet + Call
$25
per month per user
Webex Enterprise
Contact Sales
Cisco Unified Communications Manager
Contact Sales
Offerings
Pricing Offerings
Vonage Business CommunicationsWebex Calling
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Vonage Business CommunicationsWebex Calling
Considered Both Products
Vonage Business Communications

No answer on this topic

Webex Calling
Chose Webex Calling
I was familiar with Vonage, but if you can compare with Webex Calling, I preferred Webex Calling which is better than other apps like zoom meeting, and Vonage.
Top Pros
Top Cons
Features
Vonage Business CommunicationsWebex Calling
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Vonage Business Communications
7.9
4 Ratings
3% below category average
Webex Calling
8.3
16 Ratings
2% above category average
High quality audio7.84 Ratings8.415 Ratings
High quality video8.01 Ratings8.216 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Vonage Business Communications
5.0
1 Ratings
45% below category average
Webex Calling
8.4
16 Ratings
6% above category average
Desktop sharing5.01 Ratings8.416 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Vonage Business Communications
7.8
3 Ratings
4% below category average
Webex Calling
8.0
15 Ratings
1% below category average
Meeting initiation6.52 Ratings7.914 Ratings
Record meetings / events9.02 Ratings7.915 Ratings
Calendar integration00 Ratings8.215 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Vonage Business Communications
9.0
1 Ratings
15% above category average
Webex Calling
8.0
14 Ratings
3% above category average
User authentication9.01 Ratings8.014 Ratings
Participant roles & permissions9.01 Ratings8.114 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Vonage Business Communications
9.2
8 Ratings
10% above category average
Webex Calling
8.2
153 Ratings
1% below category average
Hosted PBX9.55 Ratings8.4115 Ratings
Multi-level Interactive Voice Response (IVR)9.06 Ratings7.8105 Ratings
Directory of employee names8.78 Ratings8.3145 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Vonage Business Communications
8.5
9 Ratings
2% above category average
Webex Calling
7.5
158 Ratings
10% below category average
Answering rules8.39 Ratings7.9142 Ratings
Call recording9.06 Ratings7.7136 Ratings
Call park8.37 Ratings7.4130 Ratings
Call screening8.37 Ratings7.8123 Ratings
Message alerts7.89 Ratings8.4125 Ratings
Business SMS/External Messaging8.34 Ratings7.310 Ratings
Online Fax9.01 Ratings6.96 Ratings
Voicemail Transcription9.33 Ratings7.015 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Vonage Business Communications
7.3
9 Ratings
14% below category average
Webex Calling
8.2
152 Ratings
2% below category average
Mobile app for iOS8.09 Ratings8.0136 Ratings
Mobile app for Android6.56 Ratings8.4124 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Vonage Business Communications
8.3
3 Ratings
5% above category average
Webex Calling
7.9
16 Ratings
0% below category average
Centralized communications management7.73 Ratings8.115 Ratings
Team messaging7.73 Ratings7.916 Ratings
Team document sharing9.01 Ratings7.915 Ratings
Call and meeting analytics9.02 Ratings7.916 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Vonage Business Communications
-
Ratings
Webex Calling
8.6
13 Ratings
10% above category average
Live chat00 Ratings8.613 Ratings
Best Alternatives
Vonage Business CommunicationsWebex Calling
Small Businesses
Broadvoice
Broadvoice
Score 9.2 out of 10
Broadvoice
Broadvoice
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Vonage Business CommunicationsWebex Calling
Likelihood to Recommend
8.5
(26 ratings)
8.2
(174 ratings)
Likelihood to Renew
5.0
(2 ratings)
9.8
(2 ratings)
Usability
5.0
(3 ratings)
9.1
(4 ratings)
Support Rating
1.0
(11 ratings)
8.5
(3 ratings)
User Testimonials
Vonage Business CommunicationsWebex Calling
Likelihood to Recommend
Vonage
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
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Cisco
Webex Calling is a cloud based enterprise grade calling solution backed by Cisco's strong collaboration expertise. This makes Webex Calling a robust solution as compared to other players in the market. It offers vide variety of calling related features to make the user experience rich and satisfactory. Enterprises which requires strong collaboration for its people working in office or remotely from home will benefit a lot from this cloud calling solution.
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Pros
Vonage
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
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Cisco
  • Depending on what the persona is, as I said, if you are in a big campus where everyone is out and about within the facility, it suits that high-end architectural infrastructure base or working from home where you're just logging in via the internet and bang, you've got access to the same tools.
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Cons
Vonage
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
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Cisco
  • Some of the features that on-prem had that have not yet been implemented in the Cisco WebEx product, like when you're in contact center, there is no bidirectional communication yet. So if you put a call on hold on a physical phone or on your soft phone, it doesn't talk back to the contact center portion. So the bidirectional communication would be useful and we're still getting used to the differences in how reporting is done and call detail reports. The on-prem has been around for so long that you're just used to going in there and just running CDR reports and that with Cisco WebEx a little bit, it's a learning curve that you have to get used to and that you have to have the report generated and wait for it to become available. And sometimes it can take longer because put in the queue and it runs when it has a chance.
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Likelihood to Renew
Vonage
I think it will be renewed as overall it is a midrange product that mostly does what we need it to
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Cisco
because have been using it and its easy to configure and manage
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Usability
Vonage
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
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Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
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Support Rating
Vonage
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
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Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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Alternatives Considered
Vonage
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
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Cisco
It's far far secure when compared to the other two rest everything is almost similar. In free version Google Meet has unlimited meeting length. For me Webex Calling is all about security. The interface is also very good and professional, directory part is well functional so all of these features make Webex Calling a good choice.
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Return on Investment
Vonage
  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
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Cisco
  • Webex Calling allowed us to continue working in a remote world
  • While workshops are best in person, Webex Calling allowed us to continue offering that critical service and also included break out room functionality for small group activities, when needed.
  • The recording feature allows everyone to hyper focus on the discussion - if anything was missed in notes, it was always saved in the recording when we had one. Perfect for interviews and workshops.
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ScreenShots

Webex Calling Screenshots

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