Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
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Webex Calling
Score 8.6 out of 10
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Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
I was familiar with Vonage, but if you can compare with Webex Calling, I preferred Webex Calling which is better than other apps like zoom meeting, and Vonage.
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Webex Calling is a cloud based enterprise grade calling solution backed by Cisco's strong collaboration expertise. This makes Webex Calling a robust solution as compared to other players in the market. It offers vide variety of calling related features to make the user experience rich and satisfactory. Enterprises which requires strong collaboration for its people working in office or remotely from home will benefit a lot from this cloud calling solution.
Depending on what the persona is, as I said, if you are in a big campus where everyone is out and about within the facility, it suits that high-end architectural infrastructure base or working from home where you're just logging in via the internet and bang, you've got access to the same tools.
They do not take billing support calls. Online chat only. That can be dicey.
Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Some of the features that on-prem had that have not yet been implemented in the Cisco WebEx product, like when you're in contact center, there is no bidirectional communication yet. So if you put a call on hold on a physical phone or on your soft phone, it doesn't talk back to the contact center portion. So the bidirectional communication would be useful and we're still getting used to the differences in how reporting is done and call detail reports. The on-prem has been around for so long that you're just used to going in there and just running CDR reports and that with Cisco WebEx a little bit, it's a learning curve that you have to get used to and that you have to have the report generated and wait for it to become available. And sometimes it can take longer because put in the queue and it runs when it has a chance.
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
It's far far secure when compared to the other two rest everything is almost similar. In free version Google Meet has unlimited meeting length. For me Webex Calling is all about security. The interface is also very good and professional, directory part is well functional so all of these features make Webex Calling a good choice.
Webex Calling allowed us to continue working in a remote world
While workshops are best in person, Webex Calling allowed us to continue offering that critical service and also included break out room functionality for small group activities, when needed.
The recording feature allows everyone to hyper focus on the discussion - if anything was missed in notes, it was always saved in the recording when we had one. Perfect for interviews and workshops.