TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Webex Webinars

    Score9 out of 10
    N/AWebex Webinars is a scalable webinar platform that helps users to create engaging and impactful experiences for everyone, from small sessions to massive global audiences.N/A

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Webex WebinarsZoho Assist
    Editions & Modules
    Webex Events
    Contact Sales
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Webex WebinarsZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Webex WebinarsZoho Assist
    Considered Both Products
    Cisco
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    58 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    52 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    58 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    40 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    41 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    Webex WebinarsZoho Assist
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Webex Webinars and Zoho Assist
    Feature
    Webex Webinars
    8.9
    61 Ratings
    15% above category average
    Zoho Assist
    -
    Ratings
    Dashboards8.857 Ratings00 Ratings
    Data exportability8.957 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Webex Webinars and Zoho Assist
    Feature
    Webex Webinars
    8.9
    67 Ratings
    9% above category average
    Zoho Assist
    -
    Ratings
    High quality audio9.367 Ratings00 Ratings
    Mobile support8.562 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Webex Webinars and Zoho Assist
    Feature
    Webex Webinars
    9.0
    66 Ratings
    10% above category average
    Zoho Assist
    -
    Ratings
    Calendar integration9.059 Ratings00 Ratings
    Record meetings / events8.965 Ratings00 Ratings
    Slideshows9.362 Ratings00 Ratings
    Event registration8.862 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Webex Webinars and Zoho Assist
    Feature
    Webex Webinars
    8.9
    65 Ratings
    5% above category average
    Zoho Assist
    -
    Ratings
    Audience polling9.064 Ratings00 Ratings
    Q&A8.862 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Webex Webinars and Zoho Assist
    Feature
    Webex Webinars
    8.9
    63 Ratings
    6% above category average
    Zoho Assist
    -
    Ratings
    Participant roles & permissions9.263 Ratings00 Ratings
    Confidential attendee list8.757 Ratings00 Ratings
    Online Events Marketing
    Comparison of Online Events Marketing features of Webex Webinars and Zoho Assist
    Feature
    Webex Webinars
    8.9
    53 Ratings
    12% above category average
    Zoho Assist
    -
    Ratings
    Branding options8.951 Ratings00 Ratings
    Integration to Marketing Automation8.847 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Webex Webinars and Zoho Assist
    Feature
    Webex Webinars
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    Webex WebinarsZoho Assist
    Small Businesses
    GoTo Webinar
    Score8.7 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    GoTo Webinar
    Score8.7 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    BlueJeans Events (discontinued)
    Score2.5 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Webex WebinarsZoho Assist
    Likelihood to Recommend
    8.7
    (69 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    9.8
    (6 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (26 ratings)
    8.7
    (14 ratings)
    Availability
    8.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    5.9
    (26 ratings)
    9.0
    (6 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Configurability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Webex WebinarsZoho Assist
    Likelihood to Recommend
    Cisco
    I'd say mainly well suited for larger audiences. I think there's probably some products that are a little more economical for smaller audiences, but if you need a solid, reliable platform for larger audiences, say more than a hundred people. So this is the best product for that or at least top two.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Cisco
    • Cisco Webex Events is very straightforward and easy to use. Setting up an event within the platform is quite simple - anyone can do it.
    • Webex Events is a great add-on feature to the Webex conferencing platform to allow a one-way broadcast of information, rather than worrying about attendees being able to interrupt the presentation.
    • Recording a session is fairly simple and accessing the recordings post-event is quite reliable. I believe you can also upload .mp4 files into the Webex Events platform to serve as a host.
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Cisco
    • There always seems to be room for video quality improvement (not a necessity, but would be nice)
    • Mobile screensharing from iOS/Android (and other mobile) devices would be a great feature
    • The mobile app should be able to track meetings a user has been invited to, but does not do so (yet)
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    Webex Webinars continues to provide exceptional value as a community engagement and professional education platform. As long as there are a multitude of event offerings and the product continues to be supported with periodic software and security updates, I can anticipate using Webex Webinars for the foreseeable future. Overall a great product!
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Cisco
    My experience with this software is fantastic; it's so satisfying that it only took me a week to go through an internal training program to use this software, actually, I don't think this training program was necessary. Usability is one of the most fantastic features to guarantee the increase of members in remote events.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    Webex Webinars are available 24/7 and is based on your license purchase and usage. Webex Webinars needs maximum bandwidth consumption for sending and receiving videos and listed below are some examples. High-Definition Video: 2.5 Mbps (Receive) and 3.0 Mbps (Send)· High Quality Video: 1.0 Mbps (Receive) and 1.5 Mbps (Send)· Standard Quality Video: 0.5 Mbps (Receive) and 0.5 Mbps (Send) Webex Webinars makes it easy to analyze attendance statistics, send participants to a post-webinar landing page, and integrate data into CRMs and marketing automation.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    Cisco
    You can turn around WebEx Attendance reports within 24 hours. Sign in to Webex Site Administration and go to Reports - Access Anywhere. Select the beginning and ending dates for the report. Report data is available only for sessions conducted up to three months before the current date depending on your administration set-up. From the Sort results by drop-down list, select the sort order criteria for the report. After hosting a WebEx Webinar, you have the ability to create a report of all of the participants and the times that they entered and left the meeting. Reports cannot track emoji's or reactions. Best practice for Q&A and tracking you can integrate SLIDO. You cannot save individual polling results. Also the polling report does not include who asked and answered the questions. This limitation does not apply to SLIDO. Closed captions and transcriptions are only saved if the Webinar is recorded. If you face problems during a webinar, you can hit then button which creates and send a report to Cisco who will then look into the problems to avoid future occurrences
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Cisco
    I love the control that this product gives to those running the meetings. It allows you to assign presenter roles to people and everyone else that is an attendee can be totally controlled, like whether they can unmute, use video or just sit there and watch. It really gives control of the meeting to those who are running it. And we love that ability for those meetings that we are trying to make sure people are listening in on instead of trying to participate.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Online Training
    Cisco
    It was a good training to understand not only webinars but the entire platform.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Implementation Rating
    Cisco
    The implementation process was fairly simple and straightforward
    Incentivized
    Read full review
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    ON24 has a lot more bells and whistles, which is great when you need them but when you're looking for a straight up platform to host a stand alone webinar, Webex Webinars is a good alternative. We've selected Webex Webinars when we don't need such a customized webinar console.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Scalability
    Cisco
    Webex Webinars is a scalable platform designed for interactive experiences. It can accommodate attendees from 100 up to 100,000 attendees depending on the purchase of your license. The scalability is based on each company's requirements and usage. Webex Webinars can offer key features like real-time translations, moderated Q&A, live polling, and chat, making it suitable for both small and large audiences and can be deployed across multiple departments and sites as needed.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Cisco
    • Allowed us to keep our product development moving forward during the pandemic.
    • Reduced our travel costs by hosting virtual events.
    • Allows us to host more events because of reduced cost over in-person events.
    • Helps us with faster time to market on features as we can quickly set up and host a focus group.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics