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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoho Analytics

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    Zoho Analytics is a self-service BI and analytics platform that uncovers patterns, spots emerging trends, tracks business metrics, and detects anomalies. Designed for ease of use, it enables business users to create reports and dashboards independently, without relying on IT.

    $60

    per month 5 users

    Zoho CRM

    Score8.4 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    Zoho AnalyticsZoho CRM
    Editions & Modules
    Standard
    $60
    per month Starts at 5 Users
    Premium
    $145
    per month Starts at 15 Users
    Enterprise
    $575
    per month Starts at 50 Users
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    Zoho AnalyticsZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional DetailsThere is a 20% discount for all plans if subscribed yearly. Customers can buy add-on rows and users, in addition to the plans listed above.—
    More Pricing Information
    Community Pulse
    Zoho AnalyticsZoho CRM
    Considered Both Products
    Zoho
    Chose Zoho Analytics
    Zoho CRM is more useful for our Org do to the instant data sync, however the report customization is far more superior in analytics.
    Incentivized
    Chose Zoho Analytics
    Because Zoho Analytics is an interface that sits on top of the data, it is limited to what it can perform. It is however a good product for the right use case. In our case, data is CRM - facebook ads data, google ads data, and a few other sources. This is the same issue that G…
    Incentivized
    Chose Zoho Analytics
    Definitely flexible and the changes can be reflected.
    Incentivized
    Chose Zoho Analytics
    Our team, which is just one decision-maker for this kind of thing, evaluated the different offerings and presented us with the options. I'm sure he considered more than the three above, but I remember him talking about those 3. He explained what he thought would be best and …
    Incentivized
    Chose Zoho Analytics
    Since we use Zoho Forms, it's way easier for us to integrate Zoho Analytics with Zoho Forms. We can easily connect Zoho Forms as a data source and setup a chart view without any unecessary manual intervention.
    Incentivized
    Chose Zoho Analytics
    While Tableau may have more versatility and visual appeal, it requires the addition of a database to store all the data you want to report on, is more complex to get setup and working correctly, and is also more expensive overall. Zoho Analytics is an all in one package …
    Incentivized
    Chose Zoho Analytics
    Due to multiple features and more customizable dashboards, you can make which are not present in other platforms which I have compared during purchase time. Even further you can format the dashboard as per your choice which is another best features since we have to share our …
    Incentivized
    Chose Zoho Analytics
    We used Yellowfin for 1 year and it really doesn't compare to Zoho Analytics because it doesn't have the native integration with ManageEngine's tools and the customization is more technical, Zoho Analytics lets you create dashboards automatically, immediately when you connect …
    Incentivized
    Chose Zoho Analytics
    Excel is really the other alternative I've used for analysis. Anyone who's used it knows that it's fine if you have a single 2 dimensional table, and not suitable when you have multiple tables that have multiple relations. Mapping out relationships in Zoho Analytics was pretty …
    Incentivized
    Chose Zoho Analytics
    In comparison, it seems to handle data integration better than Tableau and at a cheaper cost.
    Incentivized
    Chose Zoho Analytics
    Microsoft is the basic for any small business who starts with reporting. As you scale and your data grows you feel the requirement of professional reporting suite that can keep up with the velocity and size of data. Empower your sales team with timely alerts and should not …
    Incentivized
    Chose Zoho Analytics
    I used Google Charts for a bit but I realized that it hugely lacked the right tools and functionality that we needed as a business and the data wasn't properly analyzed because of its many limitations. As of right now, we don't have this issue with Zoho Analytics and we have …
    Incentivized
    Chose Zoho Analytics
    Power BI, Tableau are leaders in data visualization tool industry. They provide extensive features and they are priced accordingly. Excel is still my go to tool for analysis on my local machine but it likes functionalities like Zoho app sync, customizable dashboard and AI …
    Incentivized
    Chose Zoho Analytics
    Being a Zoho One customer we've not ever evaluated any other BI tool. I've looked at tools from Google, Microsoft, and Saleforce but not deep enough to consider has alternatives to Zoho Analytics.
    Incentivized
    Chose Zoho Analytics
    We mainly selected Zoho Analytics because of the value for money. You can do most things that Power BI or Tableau can do, or at least a similar report. Major feature differences aren't essential to our reporting needs.
    Incentivized
    Chose Zoho Analytics
    It does not even stand close to the Books or CRM system we use today. Much work is needed and the price of $50 per month per seat is absolutely unjustified.
    Incentivized
    Chose Zoho Analytics
    Since implementing Zoho Reports, we haven't used anything else as it very much fits our needs at this time. We found that it was easier to use compared to other systems that we had tested out.
    Incentivized
    Chose Zoho Analytics
    N/A
    Incentivized
    Chose Zoho Analytics
    Zoho Reports was probably the best reporting suite between the similar products mentioned above but the lack of integration and proper support within the other Zoho products made it unusable.
    Incentivized
    Zoho
    Chose Zoho CRM
    We required a full-featured corporate working tool, and Hubspot wasn't the most excellent alternative. We were guaranteed that Zoho CRM may fill up the holes in our earlier framework. Furthermore, Zoho is fantastically cost-effective for indeed the most minor endeavors, giving …
    Incentivized
    Chose Zoho CRM
    Pricing and easy to use.
    Incentivized
    Chose Zoho CRM
    So while Zoho has a wide range of options for automation but those are like old age.
    Totango has all the new age features such as web hooks, scheduled data uploads, simpler API, higher email deliverability and better UI ofcourse as compared to Zoho CRM
    Incentivized
    Chose Zoho CRM
    To be honest this tool was already implemented at the company when I started with them. But what I can tell, is that I've worked with multiple CRM tools in the past and Zoho is the best one. It's a piece of cake to work with the tool, it's really flexible, the learning curve is …
    Incentivized
    Chose Zoho CRM
    Salesforce was too expensive at 3x the cost, not as customizable, couldn't meet our project needs and developers were +2x the cost. MS Dynamics, although customizable, was larger than our.
    Incentivized
    Chose Zoho CRM
    Zoho CRM is very easy to use our team was very happy after implantation.
    Incentivized
    Chose Zoho CRM
    Zoho CRM has the main features of major tools in the market, but more cost effective and with better pricing. And compared with most of other platforms, Zoho CRM needs less technical knowledge and skills for module customizations and simple integrations.
    Incentivized
    Chose Zoho CRM
    Zoho CRM was the first and only CRM we've used. It's met our needs from day one and has grown with us as we've grown. We are a Zoho One customer so we do use many more Zoho apps in tandem with Zoho CRM, but never really consider any other CRM products or direct competitors to …
    Incentivized
    Chose Zoho CRM
    Zoho CRM has the best capabilities and features for the price. It is incredibly versatile and unbelievable value for money. Some things need to be "extended" with add-ons or other feature-specific apps from Zoho that connect pretty well. It is also very scalable, so we could …
    Incentivized
    Chose Zoho CRM
    There's no real comparison, as Zoho's suite of apps all perform different functions so that they can seamlessly integrate with each other.
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    78 Answers
    93%
    Would buy again
    232 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    71 Answers
    97%
    Delivers good value for the price
    233 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    79 Answers
    96%
    Happy with the feature set
    238 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    70 Answers
    95%
    Lived up to sales and marketing promises
    189 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    72 Answers
    87%
    Implementation went as expected
    187 Answers
    Features
    Zoho AnalyticsZoho CRM
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    8.6
    135 Ratings
    5% above category average
    Zoho CRM
    -
    Ratings
    Pixel Perfect reports8.8106 Ratings00 Ratings
    Customizable dashboards8.5135 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    8.1
    137 Ratings
    1% above category average
    Zoho CRM
    -
    Ratings
    Drill-down analysis8.0131 Ratings00 Ratings
    Formatting capabilities7.6136 Ratings00 Ratings
    Report sharing and collaboration8.6137 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    8.4
    129 Ratings
    2% above category average
    Zoho CRM
    -
    Ratings
    Publish to Web8.2108 Ratings00 Ratings
    Publish to PDF8.6127 Ratings00 Ratings
    Report Delivery Scheduling8.4112 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    8.0
    84 Ratings
    0% above category average
    Zoho CRM
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.280 Ratings00 Ratings
    Location Analytics / Geographic Visualization8.572 Ratings00 Ratings
    Predictive Analytics7.566 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    8.5
    129 Ratings
    0% above category average
    Zoho CRM
    -
    Ratings
    Multi-User Support (named login)8.6127 Ratings00 Ratings
    Role-Based Security Model8.972 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.5122 Ratings00 Ratings
    Report-Level Access Control8.030 Ratings00 Ratings
    Single Sign-On (SSO)8.574 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    6.4
    97 Ratings
    19% below category average
    Zoho CRM
    -
    Ratings
    Responsive Design for Web Access7.371 Ratings00 Ratings
    Mobile Application4.373 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile5.986 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    8.3
    65 Ratings
    7% above category average
    Zoho CRM
    -
    Ratings
    REST API8.161 Ratings00 Ratings
    iFrames8.553 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.7
    289 Ratings
    10% above category average
    Customer data management / contact management00 Ratings8.7280 Ratings
    Workflow management00 Ratings8.6267 Ratings
    Territory management00 Ratings8.9197 Ratings
    Opportunity management00 Ratings8.4254 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.4249 Ratings
    Contract management00 Ratings8.9204 Ratings
    Quote & order management00 Ratings9.0204 Ratings
    Interaction tracking00 Ratings9.0250 Ratings
    Channel / partner relationship management00 Ratings8.7193 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.9
    222 Ratings
    14% above category average
    Case management00 Ratings8.7214 Ratings
    Call center management00 Ratings8.6173 Ratings
    Help desk management00 Ratings9.3190 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.5
    267 Ratings
    9% above category average
    Lead management00 Ratings8.8262 Ratings
    Email marketing00 Ratings8.2220 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.6
    264 Ratings
    11% above category average
    Task management00 Ratings8.3249 Ratings
    Billing and invoicing management00 Ratings8.7181 Ratings
    Reporting00 Ratings8.7243 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.6
    259 Ratings
    12% above category average
    Forecasting00 Ratings8.7217 Ratings
    Pipeline visualization00 Ratings8.2236 Ratings
    Customizable reports00 Ratings8.8250 Ratings
    Customization
    Comparison of Customization features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.4
    278 Ratings
    9% above category average
    Custom fields00 Ratings8.7276 Ratings
    Custom objects00 Ratings8.1223 Ratings
    Scripting environment00 Ratings9.2179 Ratings
    API for custom integration00 Ratings7.7204 Ratings
    Security
    Comparison of Security features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.2
    267 Ratings
    2% below category average
    Single sign-on capability00 Ratings7.7232 Ratings
    Role-based user permissions00 Ratings8.7262 Ratings
    Social CRM
    Comparison of Social CRM features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.5
    166 Ratings
    12% above category average
    Social data00 Ratings8.7165 Ratings
    Social engagement00 Ratings8.4157 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.8
    211 Ratings
    15% above category average
    Marketing automation00 Ratings8.9208 Ratings
    Compensation management00 Ratings8.8139 Ratings
    Platform
    Comparison of Platform features of Zoho Analytics and Zoho CRM
    Feature
    Zoho Analytics
    -
    Ratings
    Zoho CRM
    8.3
    231 Ratings
    9% above category average
    Mobile access00 Ratings8.3231 Ratings
    Best Alternatives
    Zoho AnalyticsZoho CRM
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    Cyfe
    Score4 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Zoho AnalyticsZoho CRM
    Likelihood to Recommend
    7.2
    (139 ratings)
    9.1
    (312 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    7.6
    (42 ratings)
    Usability
    7.8
    (83 ratings)
    7.8
    (172 ratings)
    Availability
    9.1
    (1 ratings)
    8.8
    (7 ratings)
    Performance
    9.1
    (2 ratings)
    8.5
    (8 ratings)
    Support Rating
    5.4
    (18 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    5.5
    (3 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Data Sharing and Collaboration
    7.7
    (51 ratings)
    -
    (0 ratings)
    Data Sources
    8.8
    (51 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    7.2
    (5 ratings)
    Product Scalability
    7.2
    (71 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    7.3
    (1 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    7.8
    (13 ratings)
    User Testimonials
    Zoho AnalyticsZoho CRM
    Likelihood to Recommend
    Zoho
    Zoho Analytics is the best way to consume data created by Zoho products . It's robust and quick build formula libraries and auto generated reports. A data source can be integrated and be ready for consumption within minutes. This gives a well developed baseline for organizing to develop advance analytics. It's mobile dashboards are very intuitive and useful for leaders who are on the move.
    Read full review
    Zoho
    Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
    Incentivized
    Read full review
    Pros
    Zoho
    • Zoho Analytics’ predictive analytics capabilities can help forecast future trends, allowing for proactive planning and risk management.
    • Performance Monitoring: We can track key performance indicators (KPIs) across departments, such as sales, marketing, finance, and HR. This aids in identifying bottlenecks and areas for improvement.
    • Decision making regarding resource allocation.
    Incentivized
    Read full review
    Zoho
    • Hooks into our website and can import data from forms.
    • Has great automation tools built in.
    • Reporting features are great.
    • Easy to learn, makes it easy for us to onboard new users onto it.
    • Fairly customizable. We have fine tuned it to work the way we need it to.
    Incentivized
    Read full review
    Cons
    Zoho
    • I'm guessing it's out there somewhere but I really could have used a 'quick start guide' or guided start.
    • Once I figured it out, it makes sense how to make sure the right data is provided in order to make dashboards quite flexible--- but without examples, I found it quite a challenge
    • The initial organization of Analytics is NOT intuitive. Once in context, the organizational features make sense, but (at least initially) it would have been most useful if the organization of Analytics reports in Zoho Analytics had saved me a lot of time.
    Incentivized
    Read full review
    Zoho
    • Need some way to switch a field type without losing the pre-existing data.
    • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
    • Frustrating that only 3 custom lookup fields are allowed per module in our license.
    Incentivized
    Read full review
    Likelihood to Renew
    Zoho
    I'd give this an 11 if I could! As our business moves forward we hope to use Zoho Analytics more then we do now. Creating better reports and dashboards for our management team to evaluate the health of our business and to provide more insightful reports for our customers. The possibilities are endless with this tool
    Incentivized
    Read full review
    Zoho
    i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
    Incentivized
    Read full review
    Usability
    Zoho
    For an end user, Zoho Analytics is pretty easy to use and very easy to access the dashboard. Linking data from multiple sources is very convenient. Multiple people can work on preparing and publishing the dashboards simultaneously, which helps delegate tasks.
    Incentivized
    Read full review
    Zoho
    The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
    Incentivized
    Read full review
    Reliability and Availability
    Zoho
    ZOHO is a very reliable company/product. We never had any issues with downtime or inaccessibility to our data. Any type of maintenance that they had to perform was clearly communicated and never an issue. We use a lot of external hooks and we've never had any issues with getting ZOHO to communicate with any of those hooks.
    Incentivized
    Read full review
    Zoho
    In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
    Incentivized
    Read full review
    Performance
    Zoho
    ZOHO has obviously invested a lot of time effort and money in to creating a reliable infrastructure with high availability. We've never had any issues with performance and all of our data crunching small to large has always been well within reason. We have come to appreciate the performance of ZOHO and will continue to use it for all of our data needs.
    Incentivized
    Read full review
    Zoho
    I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
    Incentivized
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    Support Rating
    Zoho
    The support team is honestly not that great. At times, it seems as if members of our own team know more about the product than the support team. They must not have a lot of training or the turnaround is quick
    Incentivized
    Read full review
    Zoho
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Incentivized
    Read full review
    In-Person Training
    Zoho
    No answers on this topic
    Zoho
    I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
    Incentivized
    Read full review
    Online Training
    Zoho
    No answers on this topic
    Zoho
    There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
    Incentivized
    Read full review
    Implementation Rating
    Zoho
    If your external data sources are previously organized and correlated (e.g.: in your datawarehouse or database) your implementation will be easier. Of cource some not previously predicted correlation would be necessary to be done during the implementation, but if your organization let it to be all done into Zoho Analytics, it will take more time from your team.
    Incentivized
    Read full review
    Zoho
    When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
    Incentivized
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    Alternatives Considered
    Zoho
    Zoho Analytics has the best UI and user friendly to create reports and dashboard along with features like Zia Assistance that guide in creating reports and dashboard and also help in the forecasting of the data based on the past records.
    Read full review
    Zoho
    Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Zoho
    No answers on this topic
    Zoho
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Incentivized
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    Scalability
    Zoho
    As far as I know, Zoho Analytics has been able to fulfill every need we've had for it. Our reports have gotten better and more detailed with pretty much every new issue of our magazine. It just keeps getting better, and we keep feeding it more data to digest and present to us.
    Incentivized
    Read full review
    Zoho
    We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
    Incentivized
    Read full review
    Professional Services
    Zoho
    No answers on this topic
    Zoho
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Incentivized
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    Return on Investment
    Zoho
    • Analytics has been the foundation of my role. I manage 2000 accounts myself, so I need analytics to help me know whom to serve first.
    • Analytics provides a lot of visualization options that I need to serve my customers.
    • Analytics has excellent options for accountability with our training team to know where each account is in their customer journey.
    Incentivized
    Read full review
    Zoho
    • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
    • we have found a much higher customer engagement rate and ROI
    • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
    Incentivized
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    ScreenShots

    Zoho Analytics Screenshots

    Screenshot of some of the available 500+ native integrations that unify data across a business for a holistic analysisScreenshot of the visual data pipeline builder used to create data flows with data stagesScreenshot of where to turn questions into insights with Ask Zia.Screenshot of an example of the actionable insights, powered by Zia insights's key driver analysis.Screenshot of Get instant, at-a-glance insights with dynamic dashboards.Screenshot of the interface to build and deploy ML models with the no-code AutoML platform

    Zoho CRM Screenshots

    Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.