Zoho Analytics vs. Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zoho Analytics
Score 8.3 out of 10
Small Businesses (1-50 employees)
Zoho Analytics (formerly Zoho Reports) is a self-service BI and analytics platform that allows users to analyze their business data and create reports and dashboards. It is designed to help users create and share reports quickly, without IT assistance.
$30
per month 2 users
Zoho CRM
Score 8.4 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
Zoho AnalyticsZoho CRM
Editions & Modules
Basic
$30
0.5M rows, 2 users
Professional
$30
per user per month billed annually
Standard
$60
1M rows, 5 users
Premium
$145
5M rows, 15 users
Enterprise
$575
50M rows, 50 users
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
Zoho AnalyticsZoho CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup fee$14 /user/month
Additional DetailsThere is a 20% discount for all plans if subscribed yearly. Customers can buy add-on rows and users, in addition to the plans listed above.
More Pricing Information
Community Pulse
Zoho AnalyticsZoho CRM
Considered Both Products
Zoho Analytics
Chose Zoho Analytics
Because Zoho Analytics is an interface that sits on top of the data, it is limited to what it can perform. It is however a good product for the right use case. In our case, data is CRM - facebook ads data, google ads data, and a few other sources. This is the same issue that G…
Chose Zoho Analytics
Zoho CRM is more useful for our Org do to the instant data sync, however the report customization is far more superior in analytics.
Chose Zoho Analytics
Since we use Zoho Forms, it's way easier for us to integrate Zoho Analytics with Zoho Forms. We can easily connect Zoho Forms as a data source and setup a chart view without any unecessary manual intervention.
Chose Zoho Analytics
Our team, which is just one decision-maker for this kind of thing, evaluated the different offerings and presented us with the options. I'm sure he considered more than the three above, but I remember him talking about those 3. He explained what he thought would be best and …
Chose Zoho Analytics
While Tableau may have more versatility and visual appeal, it requires the addition of a database to store all the data you want to report on, is more complex to get setup and working correctly, and is also more expensive overall. Zoho Analytics is an all in one package …
Chose Zoho Analytics
Due to multiple features and more customizable dashboards, you can make which are not present in other platforms which I have compared during purchase time. Even further you can format the dashboard as per your choice which is another best features since we have to share our …
Chose Zoho Analytics
We used Yellowfin for 1 year and it really doesn't compare to Zoho Analytics because it doesn't have the native integration with ManageEngine's tools and the customization is more technical, Zoho Analytics lets you create dashboards automatically, immediately when you connect …
Chose Zoho Analytics
Excel is really the other alternative I've used for analysis. Anyone who's used it knows that it's fine if you have a single 2 dimensional table, and not suitable when you have multiple tables that have multiple relations. Mapping out relationships in Zoho Analytics was pretty …
Chose Zoho Analytics
Being a Zoho One customer we've not ever evaluated any other BI tool. I've looked at tools from Google, Microsoft, and Saleforce but not deep enough to consider has alternatives to Zoho Analytics.
Chose Zoho Analytics
Since implementing Zoho Reports, we haven't used anything else as it very much fits our needs at this time. We found that it was easier to use compared to other systems that we had tested out.
Chose Zoho Analytics
In comparison, it seems to handle data integration better than Tableau and at a cheaper cost.
Chose Zoho Analytics
Microsoft is the basic for any small business who starts with reporting. As you scale and your data grows you feel the requirement of professional reporting suite that can keep up with the velocity and size of data. Empower your sales team with timely alerts and should not …
Chose Zoho Analytics
I used Google Charts for a bit but I realized that it hugely lacked the right tools and functionality that we needed as a business and the data wasn't properly analyzed because of its many limitations. As of right now, we don't have this issue with Zoho Analytics and we have …
Chose Zoho Analytics
Power BI, Tableau are leaders in data visualization tool industry. They provide extensive features and they are priced accordingly. Excel is still my go to tool for analysis on my local machine but it likes functionalities like Zoho app sync, customizable dashboard and AI …
Chose Zoho Analytics
We mainly selected Zoho Analytics because of the value for money. You can do most things that Power BI or Tableau can do, or at least a similar report. Major feature differences aren't essential to our reporting needs.
Chose Zoho Analytics
It does not even stand close to the Books or CRM system we use today. Much work is needed and the price of $50 per month per seat is absolutely unjustified.
Chose Zoho Analytics
Zoho Reports was probably the best reporting suite between the similar products mentioned above but the lack of integration and proper support within the other Zoho products made it unusable.
Zoho CRM
Chose Zoho CRM
We required a full-featured corporate working tool, and Hubspot wasn't the most excellent alternative. We were guaranteed that Zoho CRM may fill up the holes in our earlier framework. Furthermore, Zoho is fantastically cost-effective for indeed the most minor endeavors, giving …
Chose Zoho CRM
So while Zoho has a wide range of options for automation but those are like old age.
Totango has all the new age features such as web hooks, scheduled data uploads, simpler API, higher email deliverability and better UI ofcourse as compared to Zoho CRM
Chose Zoho CRM
Zoho CRM has the main features of major tools in the market, but more cost effective and with better pricing. And compared with most of other platforms, Zoho CRM needs less technical knowledge and skills for module customizations and simple integrations.
Chose Zoho CRM
To be honest this tool was already implemented at the company when I started with them. But what I can tell, is that I've worked with multiple CRM tools in the past and Zoho is the best one. It's a piece of cake to work with the tool, it's really flexible, the learning curve is …
Chose Zoho CRM
Salesforce was too expensive at 3x the cost, not as customizable, couldn't meet our project needs and developers were +2x the cost. MS Dynamics, although customizable, was larger than our.
Chose Zoho CRM
Zoho CRM was the first and only CRM we've used. It's met our needs from day one and has grown with us as we've grown. We are a Zoho One customer so we do use many more Zoho apps in tandem with Zoho CRM, but never really consider any other CRM products or direct competitors to …
Chose Zoho CRM
There's no real comparison, as Zoho's suite of apps all perform different functions so that they can seamlessly integrate with each other.
Chose Zoho CRM
Zoho CRM has the best capabilities and features for the price. It is incredibly versatile and unbelievable value for money. Some things need to be "extended" with add-ons or other feature-specific apps from Zoho that connect pretty well. It is also very scalable, so we could …
Top Pros
Top Cons
Features
Zoho AnalyticsZoho CRM
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Zoho Analytics
8.7
131 Ratings
7% above category average
Zoho CRM
-
Ratings
Pixel Perfect reports8.7102 Ratings00 Ratings
Customizable dashboards8.7131 Ratings00 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Zoho Analytics
8.2
133 Ratings
2% above category average
Zoho CRM
-
Ratings
Drill-down analysis8.2127 Ratings00 Ratings
Formatting capabilities7.6132 Ratings00 Ratings
Report sharing and collaboration8.8133 Ratings00 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Zoho Analytics
8.7
125 Ratings
5% above category average
Zoho CRM
-
Ratings
Publish to Web8.7104 Ratings00 Ratings
Publish to PDF8.6123 Ratings00 Ratings
Report Delivery Scheduling8.8108 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Zoho Analytics
8.3
80 Ratings
4% above category average
Zoho CRM
-
Ratings
Pre-built visualization formats (heatmaps, scatter plots etc.)8.576 Ratings00 Ratings
Location Analytics / Geographic Visualization8.668 Ratings00 Ratings
Predictive Analytics7.662 Ratings00 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Zoho Analytics
8.6
125 Ratings
1% above category average
Zoho CRM
-
Ratings
Multi-User Support (named login)8.9123 Ratings00 Ratings
Role-Based Security Model8.968 Ratings00 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.7118 Ratings00 Ratings
Report-Level Access Control7.926 Ratings00 Ratings
Single Sign-On (SSO)8.570 Ratings00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Zoho Analytics
7.5
93 Ratings
5% below category average
Zoho CRM
-
Ratings
Responsive Design for Web Access7.867 Ratings00 Ratings
Mobile Application6.769 Ratings00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile7.282 Ratings00 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Zoho Analytics
8.0
61 Ratings
2% above category average
Zoho CRM
-
Ratings
REST API8.157 Ratings00 Ratings
iFrames7.949 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
8.0
288 Ratings
4% above category average
Customer data management / contact management00 Ratings8.4279 Ratings
Workflow management00 Ratings8.1266 Ratings
Territory management00 Ratings8.0196 Ratings
Opportunity management00 Ratings8.3253 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.9248 Ratings
Contract management00 Ratings8.1203 Ratings
Quote & order management00 Ratings7.9203 Ratings
Interaction tracking00 Ratings7.9249 Ratings
Channel / partner relationship management00 Ratings7.7192 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
7.7
221 Ratings
2% above category average
Case management00 Ratings7.9213 Ratings
Call center management00 Ratings7.3172 Ratings
Help desk management00 Ratings7.9189 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
8.1
266 Ratings
6% above category average
Lead management00 Ratings8.2261 Ratings
Email marketing00 Ratings8.1219 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
8.1
263 Ratings
6% above category average
Task management00 Ratings8.3248 Ratings
Billing and invoicing management00 Ratings8.0180 Ratings
Reporting00 Ratings8.1242 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
8.1
258 Ratings
7% above category average
Forecasting00 Ratings8.0216 Ratings
Pipeline visualization00 Ratings8.0235 Ratings
Customizable reports00 Ratings8.3249 Ratings
Customization
Comparison of Customization features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
8.0
277 Ratings
6% above category average
Custom fields00 Ratings8.4275 Ratings
Custom objects00 Ratings8.0222 Ratings
Scripting environment00 Ratings7.5178 Ratings
API for custom integration00 Ratings8.0203 Ratings
Security
Comparison of Security features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
8.3
266 Ratings
0% below category average
Single sign-on capability00 Ratings8.3231 Ratings
Role-based user permissions00 Ratings8.3261 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
8.1
165 Ratings
10% above category average
Social data00 Ratings8.1164 Ratings
Social engagement00 Ratings8.0156 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
8.1
210 Ratings
11% above category average
Marketing automation00 Ratings8.3207 Ratings
Compensation management00 Ratings8.0138 Ratings
Platform
Comparison of Platform features of Product A and Product B
Zoho Analytics
-
Ratings
Zoho CRM
8.1
230 Ratings
9% above category average
Mobile access00 Ratings8.1230 Ratings
Best Alternatives
Zoho AnalyticsZoho CRM
Small Businesses
BrightGauge
BrightGauge
Score 8.9 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Reveal
Reveal
Score 10.0 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Zoho AnalyticsZoho CRM
Likelihood to Recommend
8.2
(135 ratings)
8.3
(312 ratings)
Likelihood to Renew
9.0
(9 ratings)
7.5
(42 ratings)
Usability
8.3
(79 ratings)
8.0
(172 ratings)
Availability
9.1
(1 ratings)
8.9
(7 ratings)
Performance
9.1
(2 ratings)
8.3
(8 ratings)
Support Rating
7.3
(18 ratings)
6.4
(69 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
5.8
(8 ratings)
Implementation Rating
5.8
(3 ratings)
5.4
(16 ratings)
Configurability
-
(0 ratings)
5.3
(114 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.5
(21 ratings)
Ease of integration
7.3
(1 ratings)
7.1
(5 ratings)
Product Scalability
8.2
(67 ratings)
6.3
(6 ratings)
Professional Services
-
(0 ratings)
8.3
(7 ratings)
Vendor post-sale
7.3
(1 ratings)
8.1
(13 ratings)
Vendor pre-sale
8.2
(1 ratings)
8.2
(13 ratings)
User Testimonials
Zoho AnalyticsZoho CRM
Likelihood to Recommend
Zoho
Zoho Analytics does a pretty decent job across all aspects. Still, on the dashboard part, Zoho Analytics is really good compared to other BI Analytical tools. It offers a wide range of dashboard options and allows users to customize them based on needs and requirements. On the other hand, for customer reports, it falls a little short.
Read full review
Zoho
Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
Read full review
Pros
Zoho
  • Zoho Analytics’ predictive analytics capabilities can help forecast future trends, allowing for proactive planning and risk management.
  • Performance Monitoring: We can track key performance indicators (KPIs) across departments, such as sales, marketing, finance, and HR. This aids in identifying bottlenecks and areas for improvement.
  • Decision making regarding resource allocation.
Read full review
Zoho
  • Hooks into our website and can import data from forms.
  • Has great automation tools built in.
  • Reporting features are great.
  • Easy to learn, makes it easy for us to onboard new users onto it.
  • Fairly customizable. We have fine tuned it to work the way we need it to.
Read full review
Cons
Zoho
  • I'm guessing it's out there somewhere but I really could have used a 'quick start guide' or guided start.
  • Once I figured it out, it makes sense how to make sure the right data is provided in order to make dashboards quite flexible--- but without examples, I found it quite a challenge
  • The initial organization of Analytics is NOT intuitive. Once in context, the organizational features make sense, but (at least initially) it would have been most useful if the organization of Analytics reports in Zoho Analytics had saved me a lot of time.
Read full review
Zoho
  • Need some way to switch a field type without losing the pre-existing data.
  • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
  • Frustrating that only 3 custom lookup fields are allowed per module in our license.
Read full review
Likelihood to Renew
Zoho
I'd give this an 11 if I could! As our business moves forward we hope to use Zoho Analytics more then we do now. Creating better reports and dashboards for our management team to evaluate the health of our business and to provide more insightful reports for our customers. The possibilities are endless with this tool
Read full review
Zoho
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
Read full review
Usability
Zoho
I think Zoho Analytics is excellent for visualizing the data. I don't spend much time preparing the data or creating the charts, graphs, and reports, so I can't discuss that. I do know that our team spends a LOT less time working on the reports now than they used to. Zoho has saved them a great deal of time.
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Zoho
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
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Reliability and Availability
Zoho
ZOHO is a very reliable company/product. We never had any issues with downtime or inaccessibility to our data. Any type of maintenance that they had to perform was clearly communicated and never an issue. We use a lot of external hooks and we've never had any issues with getting ZOHO to communicate with any of those hooks.
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Zoho
In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
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Performance
Zoho
ZOHO has obviously invested a lot of time effort and money in to creating a reliable infrastructure with high availability. We've never had any issues with performance and all of our data crunching small to large has always been well within reason. We have come to appreciate the performance of ZOHO and will continue to use it for all of our data needs.
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Zoho
I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
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Support Rating
Zoho
The support team is honestly not that great. At times, it seems as if members of our own team know more about the product than the support team. They must not have a lot of training or the turnaround is quick
Read full review
Zoho
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
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In-Person Training
Zoho
No answers on this topic
Zoho
I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
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Online Training
Zoho
No answers on this topic
Zoho
There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
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Implementation Rating
Zoho
If your external data sources are previously organized and correlated (e.g.: in your datawarehouse or database) your implementation will be easier. Of cource some not previously predicted correlation would be necessary to be done during the implementation, but if your organization let it to be all done into Zoho Analytics, it will take more time from your team.
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Zoho
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
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Alternatives Considered
Zoho
Looker is more of a database. Build your own customization data sets and reporting. At the same time, Looker's forecasting tool seems more accurate. I like Zoho's visual analytics of the data more. Zoho is better for presenting the data to others, while Looker is more raw data, drilling down into the numbers review.
Read full review
Zoho
Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
Read full review
Contract Terms and Pricing Model
Zoho
No answers on this topic
Zoho
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
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Scalability
Zoho
The product is extremely scalable. Its security background makes it extremely easy to control who has access. However, it also allows for analytics and data that anyone can see based on the access they need. As far as I can tell, analytics can take a lot of data and analyze it well.
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Zoho
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
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Professional Services
Zoho
No answers on this topic
Zoho
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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Return on Investment
Zoho
  • Without Zoho Analytics we'd be flying blind. From an executive management perspective, this tool has allowed us to get insight into the specific areas we feel are important.
  • We've learned a great deal about what our business actually is because of Zoho Analytics.
  • The tool has allowed us to identify trends in customer engagement and usage that otherwise would have been hidden from our view.
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Zoho
  • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
  • we have found a much higher customer engagement rate and ROI
  • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
Read full review
ScreenShots

Zoho Analytics Screenshots

Screenshot of Zia Insights, which provides contextual intelligence with detailed diagnostics.Screenshot of where OpenAI's large language models (LLMs) are leveraged within Ask Zia to build complex queries, construct metrics and formulas, and discover public datasets.Screenshot of key metrics with KPI charts.Screenshot of streaming data, which is available for real-time insights. Users can process streams from Google Pub/Sub, Kafka, PubNub and APIs.Screenshot of reports accessed from iPad and Android tablets.Screenshot of custom machine learning models, available with a no-code assistant.

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.