Make sure you have a project in mind before purchasing
January 19, 2022

Make sure you have a project in mind before purchasing

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Access Rights Manager (ARM)

We purchased SolarWinds ARM when it was owned by 8Man. We bought it as we were commencing a records management project and it was excellent for reporting on the file permissions assigned to users and groups and for AD management. It worked very well initially and we had excellent support from 8Man.
  • Report on file permissions
  • Lists actions performed on files by users
  • AD management
  • Provide reports on accounts in AD
  • Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
  • Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.
  • With the various issues we have had with this system, people lost faith in it. We only renewed this year as we got a discount and we have planned work for it. It's an expensive product and I don't feel we have had a Return on investment. This is partly because the organization hasn't driven the access right issue. This year with a more heightened awareness for cyber security and the effects of an attack we may get some assistance from the organization.

Do you think SolarWinds Access Rights Manager (ARM) delivers good value for the price?

No

Are you happy with SolarWinds Access Rights Manager (ARM)'s feature set?

Yes

Did SolarWinds Access Rights Manager (ARM) live up to sales and marketing promises?

No

Did implementation of SolarWinds Access Rights Manager (ARM) go as expected?

No

Would you buy SolarWinds Access Rights Manager (ARM) again?

No

SolarWinds [Access Rights Manager] (ARM) is well suited to our environment as we still have unstructured data and we are actively working on a project to tighten up access to data. It works very well as an AD management tool which we want to expand the use of. It is a very good tool, but it is constantly breaking on us and it takes ages to get it resolved.