BMC Helix Remedyforce Reviews & Ratings 2024

Name: Remedyforce Overview: High-Speed IT Service Management
Uploaded: 2015-12-17T21:55:43.000Z
Duration: 1 min 31 s
Description: See Remedyforce in action

Overview

What is BMC Helix Remedyforce?

BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

RemedyForce is very good if you use it's features

9 out of 10

March 08, 2021

Incentivized

[BMC Helix Remedyforce] is used to track tickets and services provided to clients as well as inventory. It helps to make searching through …

Candid review of RF!

6 out of 10

June 28, 2017

Remedyforce serves as an enterprise ITSM tool that caters to users across multiple geographies spread across the various line of business. …

Remedy for previous poorer ITSMs

8 out of 10

March 23, 2016

Currently we are using Remedyforce at the University of Memphis to handle of of our incidents and service requests for information …

May the Remdyforce be with you!

8 out of 10

February 22, 2016

Incentivized

Remedyforce is used across the whole organization to report and track system problems. It is also used for realease management activities. …

Remedyforce - To force or not to force

9 out of 10

February 12, 2016

Remedyforce is used heavily in my current organization. We use the modules of Change Management, Incident Management, and Problem …

Remedyforce All In One Organizational Support

9 out of 10

February 11, 2016

Remedyforce is currently being used by our organization in the U.S. and is expanding internationally rapidly. We are using Remedyforce …

If you use Salesforce, you need to use Remedyforce

9 out of 10

February 10, 2016

Remedyforce is used by our service desk, ops support teams, enterprise business support teams, HR, finance, legal and facilities. We are …

3 Years of Remedyforc-ing!

10 out of 10

May 15, 2015

Being an early adopter of the Remedyforce product (2012), we have seen this product grow to an amazing tool for, not only IT, but the …

Remedyforce, ticketing for the Cloud

8 out of 10

April 08, 2015

Incentivized

Remedyforce is presently used within Selas Technologies to help mitigate risk and provide accountability for our clients. Consulting work …

BMC RemedyForce the IT partner your Salesforce org should have.

7 out of 10

July 20, 2014

Incentivized

BMC RemedyForce is being used as an IT service request management tool. The entire company is plugged in. We use for small things such as …

Remedyforce Review for ITS Help Management

5 out of 10

July 18, 2014

Incentivized

Remedyforce was used for managed ITS incidents and help tickets relating to a series of systems. The whole organization was not utilizing …

RemedyForce review from programmer perspective

6 out of 10

July 11, 2014

Incentivized

Remedyforce is being used to outsource our helpdesk maintenance and attempt to get use more ITIL compliant in our processes. It is being …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Organize and prioritize service tickets (7)
9.0
90%
Service restoration (7)
9.0
90%
ITSM collaboration and documentation (7)
8.0
80%
ITSM reports and dashboards (7)
8.0
80%

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Pricing

View all pricing

BMC Helix Remedyforce

$67.90

Cloud

per user/per month

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttp://www.bmc.com/forms/ESM_ContactMe_…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Demos

BMC Helix Remedyforce Webinar Series: High Charts in Quickviews Winter 19

YouTube

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.7

Avg 8.2

9
Organize and prioritize service tickets
(7) Ratings
Prioritize tickets to ensure most urgent are tackled first
6
Expert directory
(5) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
9
Service restoration
(7) Ratings
Impact assessment and automated fixes for common problems
7.9
Self-service tools
(5) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
6
Subscription-based notifications
(6) Ratings
Users subscribe to notifications for ticket updates
8
ITSM collaboration and documentation
(7) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
8
ITSM reports and dashboards
(7) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

8

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

9

Avg 8.4

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Product Details

What is BMC Helix Remedyforce?

BMC Helix Remedyforce is an IT service management designed to scale and adapt to the needs of mid-size companies. Built on Salesforce cloud, it allows users to combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

The vendor states their goal is to help users achieve:

Service Management Excellence
Multi-Cloud Digital Enterprise
Predictive ITSM

BMC Helix Remedyforce Features

Show Unsupported Features

Incident and problem management Features

Supported: Organize and prioritize service tickets
Supported: Expert directory
Supported: Service restoration
Supported: Self-service tools
Supported: Subscription-based notifications
Supported: ITSM collaboration and documentation
Supported: ITSM reports and dashboards

ITSM asset management Features

Supported: Configuration mangement
Supported: Asset management dashboard

Change management Features

Supported: Change requests repository
Supported: Change calendar
Supported: Service-level management

Additional Features

Supported: Self-Service and Service Catalog
Supported: Knowledge Management
Supported: Service Level Management, Dashboards, and Reporting & Analytics
Supported: Agentless Discovery and Client Management
Supported: Multi-Cloud Data Center Discovery
Supported: Mobile Apps for IT and Business
Supported: Collaboration via Chatter and Chat
Supported: IT Best Practices and Smart Practices

BMC Helix Remedyforce Screenshots

BMC Helix Remedyforce Videos

See Remedyforce in action

Watch Personalize your Remedyforce Demo

BMC Helix Remedyforce Integrations

BMC Helix Remedyforce Competitors

BMC Helix Remedyforce Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Windows Phone, Blackberry
Supported Languages	English, French, German, Japanese, Portuguese, Spanish

BMC Helix Remedyforce Downloadables

Remedyforce Datasheet

Frequently Asked Questions

BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

ServiceNow IT Service Management, Cherwell Service Management, and Ivanti LANDESK Service Desk (discontinued) are common alternatives for BMC Helix Remedyforce.

Reviewers rate Organize and prioritize service tickets and Service restoration and Configuration mangement highest, with a score of 9.

The most common users of BMC Helix Remedyforce are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

(56)

Attribute Ratings

Reviews

(1-7 of 7)

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March 08, 2021

RemedyForce is very good if you use it's features

Evan Kent

Legal RSC Level 2 Engineer

All Covered (Information Technology & Services, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix Remedyforce Feature Ratings

Incident and problem management (5)

80%

8.0

Organize and prioritize service tickets: 90%
9.0
Expert directory: 60%
6.0
Service restoration: 90%
9.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (2)

90%

9.0

Configuration mangement: 90%
9.0
Asset management dashboard: 90%
9.0

Change management (3)

90%

9.0

Change requests repository: 90%
9.0
Change calendar: 90%
9.0
Service-level management: 90%
9.0

June 28, 2017

Candid review of RF!

Harsha Karkhenhalli

Service Design & Delivery Manager

Al-Futtaim (Retail, 10,001+ employees)

Score 6 out of 10

Vetted Review

Verified User

BMC Helix Remedyforce Feature Ratings

Incident and problem management (7)

51.42857142857143%

5.1

Organize and prioritize service tickets: 60%
6.0
Expert directory: 50%
5.0
Service restoration: 50%
5.0
Self-service tools: N/A
N/A
Subscription-based notifications: 60%
6.0
ITSM collaboration and documentation: 60%
6.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

73.33333333333333%

7.3

Configuration mangement: 80%
8.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 60%
6.0

Change management (3)

70%

7.0

Change requests repository: 70%
7.0
Change calendar: 70%
7.0
Service-level management: 70%
7.0

March 23, 2016

Remedy for previous poorer ITSMs

Robert Rose

Local Technical Support Provider II

University of Memphis (Higher Education, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

BMC Helix Remedyforce Feature Ratings

Incident and problem management (7)

84.28571428571429%

8.4

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 70%
7.0
Self-service tools: 90%
9.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

83.33333333333334%

8.3

Configuration mangement: 90%
9.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 80%
8.0

Change management (3)

80%

8.0

Change requests repository: 80%
8.0
Change calendar: 80%
8.0
Service-level management: 80%
8.0

February 22, 2016

May the Remdyforce be with you!

MR

Mary Roberts

Consultant

Avizion Technologies Group (Marketing and Advertising, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix Remedyforce Feature Ratings

Incident and problem management (7)

87.14285714285714%

8.7

Organize and prioritize service tickets: 90%
9.0
Expert directory: 70%
7.0
Service restoration: 90%
9.0
Self-service tools: 90%
9.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

60%

6.0

Configuration mangement: 90%
9.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: N/A
N/A

Change management (3)

100%

10.0

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

February 12, 2016

Remedyforce - To force or not to force

Michael Stewart

Sr. Application Development Analyst

CROSSMARK (Consumer Goods, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

BMC Helix Remedyforce Feature Ratings

Incident and problem management (7)

54.28571428571429%

5.4

Organize and prioritize service tickets: 70%
7.0
Expert directory: 50%
5.0
Service restoration: 50%
5.0
Self-service tools: 50%
5.0
Subscription-based notifications: 50%
5.0
ITSM collaboration and documentation: 50%
5.0
ITSM reports and dashboards: 60%
6.0

ITSM asset management (3)

60%

6.0

Configuration mangement: 60%
6.0
Asset management dashboard: 60%
6.0
Policy and contract enforcement: 60%
6.0

Change management (3)

80%

8.0

Change requests repository: 80%
8.0
Change calendar: 80%
8.0
Service-level management: 80%
8.0

February 11, 2016

Remedyforce All In One Organizational Support

Rich Beliveau

Support Services Technician

Catalina Marketing (Marketing and Advertising, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

BMC Helix Remedyforce Feature Ratings

Incident and problem management (7)

74.28571428571429%

7.4

Organize and prioritize service tickets: 90%
9.0
Expert directory: N/A
N/A
Service restoration: 90%
9.0
Self-service tools: 100%
10.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

26.666666666666664%

2.7

Configuration mangement: 80%
8.0
Asset management dashboard: N/A
N/A
Policy and contract enforcement: N/A
N/A

Change management (3)

86.66666666666666%

8.7

Change requests repository: 90%
9.0
Change calendar: 80%
8.0
Service-level management: 90%
9.0

February 10, 2016

If you use Salesforce, you need to use Remedyforce

Pauline Mulvey

VP Enterprise Business Technology

Mitchell International (Computer Software, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

BMC Helix Remedyforce Feature Ratings

Incident and problem management (7)

72.85714285714286%

7.3

Organize and prioritize service tickets: 90%
9.0
Expert directory: N/A
N/A
Service restoration: 60%
6.0
Self-service tools: 80%
8.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

23.333333333333336%

2.3

Configuration mangement: 70%
7.0
Asset management dashboard: N/A
N/A
Policy and contract enforcement: N/A
N/A

Change management (3)

80%

8.0

Change requests repository: 70%
7.0
Change calendar: 80%
8.0
Service-level management: 90%
9.0

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BMC Helix Remedyforce

$67.90

BMC Helix Remedyforce Webinar Series: High Charts in Quickviews Winter 19

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