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Overview

What is Box?

Box is an online cloud content management solution that caters to individual users as well as businesses.

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Recent Reviews

TrustRadius Insights

Box is a widely used platform that offers file syncing, storage, and collaboration capabilities to various organizations. Users across …
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BOX review

10 out of 10
December 27, 2022
Box is very useful to share the file across the clients & team mates in a easy way and we can store so much in cloud in different folder …
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Pricey

1 out of 10
March 02, 2022
axaxaxaxaxax Our app integrations let you open, edit, and save files without leaving Box, so your teams can get their best work done. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Document management (21)
    8.6
    86%
  • File sync, storage & archiving (22)
    8.3
    83%
  • Security, risk management & information governance (23)
    7.8
    78%
  • Content search & retrieval (21)
    7.3
    73%
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Pricing

View all pricing

Business Starter

$5

Cloud
Per Month (Paid Annually) per user (minimum of 3 users)

Business

$15

Cloud
Per Month (Paid Annually) per user (minimum of 3 users)

Business Plus

$25

Cloud
Per Month (Paid Annually) per user (minimum of 3 users)

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.box.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $5 Per Month (Paid Annually) per user (minimum of 3 users)
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Features

Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

7.8
Avg 8.2
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Product Details

What is Box?

Box provides businesses with the Content Cloud — a single, secure platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Box aims to help people work securely from anywhere, and integrates with business tech stacks across 1,500+ best-of-breed apps. According to the vendor, Box is used by 100K+ of organizations, including AstraZeneca, JLL, and Nationwide. Founded in 2005, Box is headquartered in Redwood City, CA, with offices across the United States, Canada, Europe, and Asia Pacific.

Box Features

Enterprise Content Management Features

  • Supported: Content capture & imaging
  • Supported: File sync, storage & archiving
  • Supported: Document management
  • Supported: Records management
  • Supported: Content search & retrieval
  • Supported: Enterprise content collaboration
  • Supported: Content publishing & creation
  • Supported: Security, risk management & information governance
  • Supported: Contract lifecycle management
  • Supported: Automated workflows
  • Supported: Artificial intelligence
  • Supported: Mobile support
  • Supported: Integration

Additional Features

  • Supported: Secure e-signatures
  • Supported: Unlimited e-signatures

Box Screenshots

Screenshot of In the Content Cloud, you get a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to editing, signature, and retention.Screenshot of Keep your files safe with cloud-native security and compliance capabilities like granular access controls, watermarking, and classification. Stay proactive with Box Shield’s machine learning and the ability to set policies that detect threats.Screenshot of Power secure collaboration from anywhere with a central workspace to edit, review, and assign tasks.Screenshot of Integrate your tech stack across 1,500+ best-of-breed apps.Screenshot of Get e-signatures right where your content lives in Box. Power a simple, seamless signing experience for critical business documents like sales contracts and offer letters.Screenshot of Create workflows in minutes, so you spend more time on what matters most.Screenshot of

Box Videos

How Box simplifies work
Box tips and tricks for working remotely

Box Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesBengali (India), Chinese (Traditional), Chinese (Simplified), Danish, Dutch, English (US), English (UK), English (Australia), English (Canada), Finnish, French (France), French (Canada), German (Germany), Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Russian, Spanish (Latin America), Spanish (Spain), Swedish, Turkish

Frequently Asked Questions

Box is an online cloud content management solution that caters to individual users as well as businesses.

Box starts at $5.

Dropbox, Egnyte, and Google Drive are common alternatives for Box.

Reviewers rate Document management highest, with a score of 8.6.

The most common users of Box are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(717)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Box is a widely used platform that offers file syncing, storage, and collaboration capabilities to various organizations. Users across different departments rely on Box on a daily or weekly basis to securely share and organize files. The platform has gained popularity for its reliable performance and robust security features, allowing users to confidently share sensitive information across departments.

One of the key use cases of Box is as an alternative to Google Drive, offering a secure way for students to share assignments and lectures. Additionally, Box provides deep integration with both Mac and Windows OS, making it a collaborative tool for sharing documents within an enterprise. Users appreciate the platform's security protection and great admin tools for collaboration management. They find it easy to share large data among multiple people, making it ideal for universities, associations, and enterprises to share documents and media on the cloud.

Furthermore, Box serves as a central storage and sharing platform for documents and collateral across multiple teams and divisions within an organization. Its ability to maintain the privacy of confidential data makes it essential for research organizations. Box is also widely used in internal and external projects to enhance collaboration through easy-to-use, intuitive, and quick file sharing capabilities. It acts as a repository for legal and financial documentation, providing security and meeting organizational needs.

Not only does Box offer secure cloud storage options, but it also serves as a backup solution by automatically syncing important files across devices. It is integrated with other software systems to enhance workflow efficiency and enable quick file attachments to transactions. Users value Box for its reliability and ease of use, particularly for businesses of all sizes that require convenient and centralized storage solutions.

Many users appreciate the ability to invite collaborators from outside their organization, providing convenient and secure file sharing options. Moreover, Box is highly valued for its granular access control feature, allowing users to provide specific individuals or teams with access to certain folders or files.

With advanced features for co-editing documents, enabling electronic signatures, and providing classification options, Box is recognized as one of the top cloud management software options in the market. Its collaboration capabilities make it easy for individuals and teams both inside and outside organizations to work together and share files effectively.

Box has found significant use in various scenarios. It is employed for managing files between clients and receiving design files for projects, facilitating seamless collaboration between teams, customers, partners, and vendors. Additionally, Box plays a crucial role in protecting sensitive files with advanced security controls and intelligent threat detection.

Users find Box to be a time-saving tool that allows them to focus on what matters most. They rely on Box for collaboration, which makes it easy for individuals and teams both inside and outside organizations to do their best work.

Box has solved the problem of batch file creation and curation by providing users with easy access and viewing of files without the need for user accounts or logins. It has also successfully resolved device storage issues, offering the ability to lock and secure files. Moreover, Box has been implemented for Robotic Process Automation projects, allowing users to securely process files from any domain within their network.

The platform has effectively addressed the challenge of sharing files internally and externally. Users have been able to store and share files across wide teams, especially during remote work situations. Box has also been used to store contractual information, integrating with tools like DocuSign and Conga to ensure secure storage and access.

Additionally, Box has been utilized for sharing relevant information among global sales, business development, marketing, resellers/distributors, overcoming difficulties caused by firewalls and credentialing. It serves as a sales portal for distributing sales and marketing collateral to internal sales teams and third-party brokers, facilitating collaboration and direct sharing with customers.

Multiple departments and teams rely on Box as a central repository for storing and collaborating on content, replacing SharePoint or internal shared network storage gradually. It is also a go-to solution for secure file sharing between various groups within a company and with outside firms and customers to ensure compliance with HIPAA requirements and privacy regulations.

Box finds application in many specific use cases. For instance, a Project Management Office relies on it to provide project management templates and support documents that enable easy access for remote team members. Similarly, it is frequently used by hiring teams to upload candidate documents, providing a centralized location for easy access.

Universities make extensive use of Box as it provides students and faculty with a cloud storage solution for storing and sharing files securely. Additionally, virtual organizations rely on it to securely share files among co-workers and clients, with accessibility from all devices and systems.

Overall, Box is a versatile and reliable tool used across various industries and departments for file storage, sharing, collaboration, and securing sensitive information. It facilitates seamless workflows, enhances productivity, and ensures data privacy and security.

User-Friendly Interface: Users have praised Box for its user-friendly interface, with some reviewers stating that there is no learning curve involved in using the platform. Many users find the user interface to be clean and intuitive, making it easy to navigate and perform tasks efficiently.

Efficient Organization: Box offers excellent organization features according to users, allowing them to easily create folders and upload files. The ability to create folders and sub-folders enables efficient organization of large amounts of information. Users appreciate the structured and intuitive way Box helps keep their files organized.

Seamless Integration with Third-Party Apps: Users appreciate the seamless integration of Box with third-party business applications. This feature simplifies their workflow and enables seamless collaboration with external parties. The sync feature particularly saves users time and effort by automatically syncing their design files locally on their computer while also backing them up on Box.

Many users have found the user interface of Box to be confusing, unintuitive, and not user-friendly, which has made tasks difficult for them. They have expressed frustration with the layout and navigation of the platform.

Several users have encountered difficulties with the syncing process in Box. They have reported experiencing slow syncing, encountering issues when files sync in the background, and dealing with delays in file synchronization.

Numerous users have expressed dissatisfaction with the limited space options available for non-paid subscribers in Box. They feel restricted by the lack of storage capacity and are unable to add or sync large files due to file size limitations.

Based on user reviews, the most common recommendations for Box are:

  • Users recommend trying out Box during a trial period to see if it meets their needs.
  • They advise exploring the full menu of features offered with a subscription.
  • Users suggest considering compatibility with institutional accounts, especially for organizations that require integration with existing systems.

Overall, reviewers find Box to be effective for staying organized, securely saving and sharing files, and collaborating with colleagues. They appreciate its user-friendly interface, security features, and suitability for various storage needs.

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
April 18, 2016

Box.net is great!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Box for sharing files department only corporate wide. It's mostly used in the communications department, but is also used for project management and sharing with others in the corporation. It's also used to address a lot of issues, primarily it allows for revisiting in commenting, it's a lot more efficient than using email.
  • Box works particularly well with graphic design projects, and having multiple proofs.
  • It works well with communication, so you don't get trapped in reply all emails.
  • It's great to have everything in the cloud, so that the files are cesspool at all times, versus having them on the local server at the office which is hard to access.
  • Little things with cloud computing, it has its little quirks. The desktop app could be better, would love to see it more like Dropbox.
  • It's never fun to pay for these kinds of things, it would be nice if Box was a little cheaper for an organization.
  • It would be nice of Box [to have] it's own document editor like Google Drive, rather than having to do with proprietary Microsoft Word software.
Like a lot of cloud storage, it works really well for any kind of project where multiple people are working on the same file in a Word document. The commenting and social features really help with the project management side of things; I work in advertising and marketing and it does a great job in that field.
Enterprise Content Management
N/A
N/A
  • Boxes of the organization with communication and better sharing of content, this way we are duplicating the same working on being more efficient.
  • Well there's a fixed cost free product, I would say that it's definitely worth it in efficiency time and money.
  • The only confusion people have is when using Box versus email, but this is when people don't really understand how cloud computing works or file services like Box.
I use a number of cloud computing file storage products in my day-to-day work, and I would say that Box does a really good job with the commenting in revision and functionality. It's great when working with other people and sharing files that can't be a live online, such as Photoshop, Illustrator, and Design, and any other proprietary Adobe files.
15
Box primarily used for the communications department and working with design files, commenting on this, sharing proofs, and file revisioning,
1
Basically it involves helping people understand the new paradigm shift that is cloud computing and sharing information files in this way. People are very stuck in their old ways with email and have a very hard time adjusting to a different world that doesn't rely on email as much.
  • Graphic design
  • Proofs, file revisions
  • Communication
  • It's helped quite a bit with email chains in having less reply all conversations.
  • It's allowed for processes in cues to be followed.
  • It's been cool to see people get an understanding. I am [seeing the] shift the cloud-based file storage allows, and it's been cool to see people get on board with it.
  • I love to see it used across the board organizationally, and I would think it would help things be way more efficient.
  • I would love to see it eventually replace email.
  • It would even be great to use it for internal documentation such as human resources and other things that are stored on the local server.
I consider a product, while the cost to be a little high for a business, is definitely worth it in the end as it is a great return on investment.
No
NA
  • Product Features
  • Product Usability
  • Product Reputation
The most important thing built into the decision were the features and usability of the product, primarily for commenting on files and file re-visioning.
I don't think I would change my evaluation process, I checked out the product, tried out the free version, and decided that it was worth my budget money organizationally.
  • Implemented in-house
No
Change management was minimal
Didn't really have any big problems with this, it's very easy to do organizationally, because I was only doing it and just my department. I also have a pretty hands-off IT department which helps, they were jerks about it.
  • The only major issue that I run into is end-users and them not understanding how to use cloud computing.
  • People love their email, and they love having inbox is full of junk all day I presume, because they're not the most willing to use a new cloud computing tool.
It's super easy, you just purchase it and start using it!
  • Online training
  • In-person training
  • Self-taught
The in person training was done in house and I helped with the training, people seem to respond well.
The tutorials on their website are great, I think anybody can pick this up if they actually just watch the tutorials. The hard part is getting people to watch them!
Yes, it was. I would say the only training people need would be the help documentation on the box.net website.
I think the product is perfect for what it is, doesn't really need a whole lot of configuration for sharing files and commenting on them.
I would say that it's important to keep things organized
No - we have not done any customization to the interface
No - we have not done any custom code
Nope
No
I just haven't needed the support.
The one time I had to contact support everything went well. It was to get a nonprofit discount and they were very helpful and supportive with my request.
No
They did a great job and I contacted them, they were very timely, and answered my question.
  • The commenting functions are very good.
  • Revisioning functionality is very easy to use.
  • The UI is awesome.
  • Honestly, it's very easy to use.
  • if there is one thing that could be a little better, would be the desktop app, but I still think it's pretty easy to use. Just in comparison to Dropbox, it's not as easy to use.
Yes
Mobile interface in the mobile app work really well, I've been very happy with them.
It's super easy to use and is very obvious to the user. Anyone who is used to using modern apps should have no problem using box.net.
It's great, as we put more files on there it's done very well.
Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
It works great and as fast as your Internet connection will work.
  • I've used it with Microsoft Word documents and it's worked well.
It was super easy, no issues whatsoever.
  • No I don't think so.
This is not applicable to me.
  • File import/export
Nope, just that Microsoft word implementation.
It was super easy to use, I was able to use Microsoft Word without a hitch.
It works great with Microsoft office documents.
I think they provide all the information you need to make a good decision on the purchase of the product.
They were great, the product works very well and I've had no issues, so I haven't really had to deal with them.
The only terms that I was looking for was a nonprofit discount and I was able to secure a small discount.
None really.
No
  • They're always making the product a little better, and I've been happy with all of those changes.
  • I'm not really expecting anything in the future, I imagine they will just make the product better.
No
No
Score 8 out of 10
Vetted Review
Verified User
  • Really a great product. Some minor usability issues.
  • I am the main bottleneck in the contract cycle. When I am out of the office, contract signature is delayed until I get back. But with Box, I can access critical contract documents from anywhere and sign them immediately.
  • Integration with SFDC also increases efficiency. Now everything gets stored automatically in SFDC which gives the whole company a single place to see deal flow, etc. This is extremely efficient and obviates the need to have people constantly updating data manually.
  • We have also used it for things we had not envisaged, like setting up a temporary folder shared with our lawyers during a Series B funding round. The ability to securely share documents instantly made this particular process very smooth and shortened the normal time required to complete the process.
This software is vitally important and significantly increases our efficiency as a company.
5
Currently, the application is used only by the finance / contracts function. However, it is being rolled out to the entire company.
1
Product doesn't require much support.
  • Software is used as a cloud-based file sharing and storage service so that we do not have to put any critical documents on the network or on individual hard drives. As all critical company documents (including contracts, etc) are shared in the cloud, employees can work collaboratively wherever they are and even if they lose their laptops (no VPN required / no critical docs stored locally)
No
None. But we were using Consero to build an outsourced finance function, and they used Box.com and highly recommended it.
  • Implemented in-house
No real implementation required. We just logged in and with some help from the vendor were up and running almost immediately.
Implementation is not an issue. Very simple and straightforward.
  • Self-taught
We haven’t had any formal training. However, when we roll the tool out to the whole company, we will deploy training. We know that the product can do more than we currently use it for, and it will be good to understand advanced usage techniques.
No
Not necessary. The software is so intuitive, that we have never even used support.
Never used.
• Navigation uses a tree directory structure which is easy enough to use, but sometimes files are not where you expect them to be. For example, documents that get stored through autosync with Salesforce are stored in their own folder separately from other related documents. Took a while to figure this out.
Sometimes when working at home, the Inbox failed to load with no explanation.
  • Integrated with SFDC
• Box is an AppExchange application and this was very simple to do. You can link folders in box to records in SFDC. In order to link a folder to a record in SFDC you must create the folder to be linked from the Box widget on the corresponding record in SFDC. In other words, you cannot link records in SFDC to existing folders in Box or link folders in Box to records in SFDC. Apart from this, it works great.
Score 7 out of 10
Vetted Review
Verified User
  • It provides for decent auditing to accommodate compliance.
  • User interface is reasonably straightforward.
  • Heavily used by other companies, so low learning curve for external collaborators.
  • Tech support is terrible. The main issue was that the support team does not know the product very well. They are unable to help with either technical issues (the sync isn't working) or with "how-to" questions on the best ways to do certain tasks. As an example, we had persistent problems with the Sync App and Support just kept telling us to un-install and re-install, which dod not resolve the problem. After months of escalation, we finally got to talk to a developer who figured out that the problems was a proxy problem. We were not even using a proxy, but just needed to to change the IE setting to "no proxy" instead of "automatic". As soon as we did this, the problem was completely solved. But it took us months to get to the right person.
  • In addition, there was a bad handoff between the sales person and our account manager. Basically, the sales person told us that the product could do certain things with workarounds, but the account manager was not aware of what had been promised and had to spend a long time researching our use case and finding a solution.
  • Box Sync app has had many bugs and, as described above, is not well supported by tech support.
  • Box.com does not support Document discovery well. It has no export or hold capability. The issue here is that legal counsel sometimes requires documents resulting from a specific search across Box to be sent to them as part of the discovery process. The first issue is that there is not "hold" capability allowing us to put all discovery files in a single container which is not affected by global purge. But, even more important, there is no easy way to export files from the system to send to lawyers. We have to export each file one by one - there is no bulk export capability.
  • We did not perform a ROI on Box.com. It's use augments rather than replaces current systems.
Migration would be difficult and we have yet to see another solution that would offer enough benefit to warrant migration, training, etc.
35
Finance, marketing, IT
2
Support is primarily how-to questions and sync app failures.
  • To synchronize files between multiple machines making multiple computer use easier.
  • Access files from mobile devices and annotate.
  • Share files amongst internal teams making internal file shares less limiting.
  • Share files with the outside world allowing for temporary deal rooms.
Dropbox
SugarSync
Egnyte

We chose Box primarily because it had good auditing / administration management capabilities. It allows us to to track who shared and unshared folders etc.

Dropbox: This was the main competitive product that we considered. Dropbox does not offer the auditing capabilities of Box which was a significant issue. Also, Box does not use global de-duping (storing only one version of a two files with the same name and fingerprint). This is an important issue from a security / compliance standpoint. Dropbox does use global de-dupe, so this was another reason to eliminate it.

Egnyte: Egnyte is a little different to Dropvbos and Box in that it offers both public and private storage (Box and Dropbox offer only public storage). We tested Egnyte and had a bad experience. The snyc kept crashing and support was extremely unresponsive.

SugarSync: The SugarSync product was simply not robust enough for our needs.
  • Implemented in-house
  • Online training
  • Self-taught
Basic use is easy. File sharing system does not have the same appearance or granular ACL capabilities of a file server. Many people have had trouble understanding the differences.
No
The account managers are great for use case questions. I question if tech support ever uses the product itself.
The program is generally easy-to-use, but there are some issues with the file structure metaphor. It can be confusing for people accustomed to working with tree file structures. For example, if I share a folder with someone which is several levels down in my folder hierarchy, the shared folder displays at the root level for the person with which I shared. This is confusing and is not adequately covered in the training or documentation.”
Cloud up-time is great. The failure of the Sync app should be looked at separately and does have failures..
  • We would like to integrate Box.com with Salesforce.
A weak integration already exists. However, as soon as you involve folders moves or sync the integration is unusable. Getting access to the development team / product manager kept being pushed off by Box.com so we gave up on the idea.
Pre-sales was easy but we were mislead re: some functionality. I think this was more a case of not knowing than the sales person outright lying.
Post-sales account management people have been easy to work with but unable to help when dealing with product management questions.
Evaluate the product and step through all use cases that come to mind. There can be several ways of phrasing a question or defining a capability that can be construed differently based on perspective and knowledge. While that is normal, it was never so prevalent as it was during the Box.com implementation.
December 18, 2012

Reliable and easy-to-use.

Score 9 out of 10
Vetted Review
Verified User
  • The collaborative features such as task management are great for keeping projects moving forward. The reporting capabilities are also helpful to ensure people are really reviewing the documents. These capabilities are useful in both sales and delivery.
  • The desktop integration is fine - about as good as the competitors - but it would be better if the synchronization mechanism worked for any specified directory rather than just one. It is not common, but we sometimes need to transfer files (e.g. virtual machines) which are larger than 2GB so that limit gets in our way.
  • We did not do a formal ROI calculation; however, since we are a distributed company, Box-like capabilities are critical to our business model. We need developers and engineers around the country and around the world collaborating so our choice was between using Box or a cheaper but less capable alternative.
Box is a reliable, easy to use, and comes with great capabilities for collaboration, reporting, and the potential for integration with Salesforce.com, Active Directory, and other systems. If you need those features, it is a great choice; however, if all you need is cloud-based file storage then you may want to look at cheaper options.
10
Sales and Delivery.
1
One person spends a couple of hours per week with basic system administration, adding users, changing access, and reviewing reports. More work would be involved for a larger organization or for an environment with more integration to other systems, but for us it is very easy. This should not be counted as Box support, but managers and document owners also have to spend some time setting up and checking on tasks. Of course, those are capabilities we wanted to speed and improve project execution, rather than system administration.
  • We use Box for both Sales and Delivery functions. The sales process involves sharing documents such as presentations, proposals, quotes, and engineering documents across multiple departments and sometimes with the customer. The Delivery process involves technical resources sharing development specs, code, and other documents from our corporate headquarters, the customer's location, and our delivery centers in India.
Previously, we used Google Docs to store and share documents between team members and occasionally with customers.
We also looked at DropBox, but the collaboration features were not as strong. We are not currently using the Enterprise edition of Box, but those are features we may use in the future and don't exist in DropBox.
  • Implemented in-house
It was uneventful. One lesson learned was to ensure that the right standards were in place to separate data for various projects and customers before people created a mess by putting data wherever made most sense to them.
  • Online training
  • Self-taught
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
It was very easy to install and configure for people with any technical skill. Likewise, it is very easy to use once it has been configured. For that reason, I would not recommend spending money on external training unless you run into some roadblock. That said, a small amount of internal training for users is a good idea, but that training is more on your use of the system than the product itself. One example is that using the collaboration features, while easy, may require process changes and require people to change their habits; and, those processes may be different for each team. If you are going to use the collaboration capabilities, you should ensure the appropriate steps and communication are in the project plan. Another example is that people should be trained on your company's standards for where data should be stored and how it should be tagged. For example, if you have multiple divisions, clients, or projects, teaching people how/where the respective data should be stored is important. None of this is hard, but it should be addressed before you put users on the system.
We developed directory structures, tags, and standards to facilitate sharing of data. We also had to design and implement the appropriate access rights. Since we work with multiple clients and work with some confidential data, our configuration must take that into account.
No
We have the standard support with the Business edition. The Enterprise edition comes with dedicated support, but we haven't found that necessary.
I am a bit conflicted about the score because we haven't needed much technical support, though the support we have gotten was quite good. Frankly, the product has been easy to use and reliable which is the best support.
Once it is configured, most users can share files simply by dragging files to the synchronized directory. For those who need it, the administrative interface is very intuitive.
We have experienced no outages.
We sometimes experience delays; of course, those are probably "Internet" problems rather than Box. One thing Box could do to be more helpful is to provide data on the status and speed of file synchronization.
  • We use Box with Google Apps.
We use the basic integration which is available in the Business edition and was easy to configure.
  • In the future, we may want to integrate with Active Directory and Salesforce.com; however, we decided against that for now.
Yes, those capabilities are available in the Enterprise edition.
Our relationship with Box did not need to be deep, but it was very easy to order and install the system. This would be more important for Enterprise customers.
Box is expensive relative to competing services, which are more consumer focused than business; however, for our small implementation negotiation was not much of an issue. Of course, you should carefully review the privacy and data rights section of the contract.
Score 10 out of 10
Vetted Review
Verified User
  • It is built like a social networking interface – you can see if someone has uploaded a document and you get notifications in a Facebook like interface.
  • You can see which documents have most recently been uploaded, touched, placed for commentary, and what someone is working on now. It is a very collaborative environment.
  • It had really good training. My staff member with no help from IT was able to get up and running.
  • We didn’t need to customize.
  • They have a lot of integration widgets you can download – they are easy to use and well covered in training, easy to get started
  • The interface is so intuitive.
  • Nothing that I am aware of yet.
  • Back-up of legal docs so can move firm if need to
  • Automatic updates for activities that are occurring increases transparency between us and our law firm. It helps us keep tabs on how quickly the law firm can turn documents around, so we don’t have to pick up the phone to ask. We were having problems with the firm before on turnaround times. Box makes the firm more accountable.
The low price made it a no-brainer in comparison to competitors.
0
  • We wanted a back-up of everything stored at our law firm office that manages our state filings. We wanted the ability to move to another law firm easily if necessary.
  • We are not so worried about security as all the filings are public – 90% of the docs are public information.
  • We are not using to store sales contracts. It does however integrate with Salesforce.com and Echosign. I was concerned about security of those documents and would have had to evaluate with more scrutiny.
No
Merrill Datasite - 10x more expensive and no unlimited storage; Definitely felt a lot more stodgy, old-school, legal look to it, not as user friendly. One really cool feature it does have is optical detection - if you upload docs (scans of docs), you can get it to look for things in them. Box does not have this feature. If you are doing real due diligence, it’s a really nice feature. However, we didn’t need it.
  • Implemented in-house
Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
  • Online training
It was great. They held online instructor led training. Someone from our law firm and one person from my team attended. They had nothing negative to report.
No
The interface is very intuitive, and I like the Facebook style features – they are familiar.
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