1. Home
  2. Gamification Software
  3. Centrical Reviews
  4. User Review of Centrical
Engage employees and boost performance!
September 15, 2020

Engage employees and boost performance!

Allan Morales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Centrical (formerly GamEffective)

We started using Centrical in 2016, when it was still called GamEffective. Part of our company strategy for learning and development is to ensure we enable a learner-centric experience for our collaborators. We were looking for employee engagement and Centrical has been instrumental to achieving this. We use it daily to gamify our learning programs. We were able to transform our new hire orientation into one that incorporates a compelling narrative and game elements to make our content curation more effective and appealing to learners, especially those we get today who are highly visual, technology-oriented, and hands-on.
  • User-friendly platform for both admins and end users
  • Scalable and compatible with desktop, laptop, tablet, and mobile devices
  • Strong customer success team behind their product
  • Integration with more platforms through API
  • More in-depth support articles at their database for narrative config/design
  • More plug and play narrative options for beginners
  • Increase in Learner Satisfaction NPS Scale Score
  • Increase in Learner Engagement
  • Higher quality of Learning Design with this authoring tool
  • Impact to performance KPIs and shorter time to competency
We selected Centrical especially because of the ease to configure and how you may integrate compelling narratives into your programs. It makes a big difference to add personality to it. You may use the "out of box" options, but also you can configure your own based on your needs. This user-friendly platform is also guaranteed to be secure and compliant to PCI standards, which makes a huge difference.
There is a dedicated support team available and a support platform 24/7. Tickets are worked on quickly and a sense of urgency is understood by the provider. Feedback is taken into consideration, and one thing that makes a huge difference for me is the fact that there is a product development team that constantly reaches out and enhances the product to adapt to clients' needs.
Overall, this is a great product, with many flexible and value-add characteristics. The variety of flavors it offers to configure learning and performance management solutions from scratch, together with a strong team behind it and the appropriate support channels, make this an ideal option for most organizations.

Do you think Centrical delivers good value for the price?

Yes

Are you happy with Centrical's feature set?

Yes

Did Centrical live up to sales and marketing promises?

Yes

Did implementation of Centrical go as expected?

Yes

Would you buy Centrical again?

Yes

Vyond (formerly GoAnimate), QuestionPro, Zoom, LinkedIn Learning (Lynda.com)
It is appropriate and I am sure it will meet your organization's needs if you are looking for an end to end Learning Management System, where you can design and upload content for your different programs. Centrical is also highly recommended if you are looking to gamify programs. Another strong point is performance management as it allows for real-time KPI information and analysis and for some precision on-demand learning. It does not have a plug and play course catalog, so it isn't a solution if you are looking for a catalog of courses for employee development.