ChaseData Call Center Software Reviews

2 Ratings
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Score 9.0 out of 100

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Reviews (1-2 of 2)

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May 25, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
ChaseData Call Center Software is primarily being used departmentally (call center operations & fulfillment), and some senior members of management have access to the application and its reporting portals. The software is intuitive, technically-strong, and provides solid analytics. This allows for easy-to-manage telemarketing campaigns.
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
  • Customer success
  • Communication
  • More intuitive / advanced ability to create outbound dialing logic / rules
Great architecture, analytics and technical setup processes. Ability to control sub-segments of data for outbound programs and assign dial priority percentages.
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November 09, 2018
Arlen Graves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Chase in our Telemarketing Call Center. It provides a clean and stable platform for managing our customer data and call flow. It has all the whistles and bells I need to manage everything from campaigns to production reports. The agent application is comprehensive and easy to use. I won't say we don't have issues, it is VOIP, but we experience very few and when we do Chase's Tech Support people are quick to respond and always able to resolve them quickly. Dan Cleary and Claudia Jimenez are great about helping when we need additional licenses or have questions about billing. Of all the systems I have used in the last twenty years I believe Chase is the one that gives us the most bang for the buck.
  • Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
  • Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
  • The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
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ChaseData Call Center Software Scorecard Summary

Feature Scorecard Summary

Agent dashboard (2)
8.0
Validate callers (2)
8.0
Outbound response (2)
8.0
Call forwarding (1)
7
Click-to-call (CTC) (1)
7
Warm transfer (1)
7
Predictive dialing (2)
8.0
Call scripts (1)
7
Call tracking (2)
8.0
Inbound call routing (1)
7
Omnichannel inbound routing (1)
7
Recording (2)
8.0
Quality management (1)
7
Call analytics (2)
9.0
Historical reporting (2)
9.0
Live reporting (2)
8.0

What is ChaseData Call Center Software?

ChaseData Call Center is a cloud-based solution that was designed for inbound and outbound contact center activities. It also includes an on-premise option and integrates with CRM software.

Features include the ability to log and record calls, predictive dialer, click to call outbound dialing, customer interaction analytics, and multi-channel support including voice, email, text, love chat, and social media.

Categories:  Contact Center

ChaseData Call Center Software Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is ChaseData Call Center Software?

ChaseData Call Center is a cloud-based solution that was designed for inbound and outbound contact center activities. It also includes an on-premise option and integrates with CRM software. Features include the ability to log and record calls, predictive dialer, click to call outbound dialing, customer interaction analytics, and multi-channel support including voice, email, text, love chat, and social media.

Who uses ChaseData Call Center Software?

The most common users of ChaseData Call Center Software are from Small Businesses and the Market Research industry.