ChaseData Call Center Software Reviews

1 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10.0 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-1 of 1)

Arlen Graves | TrustRadius Reviewer
November 09, 2018

I made the right call with Chase!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Chase in our Telemarketing Call Center. It provides a clean and stable platform for managing our customer data and call flow. It has all the whistles and bells I need to manage everything from campaigns to production reports. The agent application is comprehensive and easy to use. I won't say we don't have issues, it is VOIP, but we experience very few and when we do Chase's Tech Support people are quick to respond and always able to resolve them quickly. Dan Cleary and Claudia Jimenez are great about helping when we need additional licenses or have questions about billing. Of all the systems I have used in the last twenty years I believe Chase is the one that gives us the most bang for the buck.
  • Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
  • Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
  • The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Read Arlen Graves's full review

ChaseData Call Center Software Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
Validate callers (1)
Outbound response (1)
Call forwarding (1)
Click-to-call (CTC) (1)
Warm transfer (1)
Predictive dialing (1)
Call scripts (1)
Call tracking (1)
Inbound call routing (1)
Omnichannel inbound routing (1)
Recording (1)
Quality management (1)
Call analytics (1)
Historical reporting (1)
Live reporting (1)

About ChaseData Call Center Software

ChaseData Call Center is a cloud-based solution that was designed for inbound and outbound contact center activities. It also includes an on-premise option and integrates with CRM software.

Features include the ability to log and record calls, predictive dialer, click to call outbound dialing, customer interaction analytics, and multi-channel support including voice, email, text, love chat, and social media.

Categories:  Contact Center

ChaseData Call Center Software Technical Details

Operating Systems: Unspecified
Mobile Application:No