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Dude Solutions offers their IWMS and facilities management applications and technology for educational institutions; formerly under the name of SchoolDude, Dude Solutions offers Dude Solutions Help Desk as a complete ticketing system, as well as Dude Solutions Insight for asset discovery and tracking, and Capital Forecasting for investment management data and analytics.SchoolDude is the go-to!SchoolDude is used in our school district to submit maintenance requests or work orders. It is primarily used by secretaries submitting requests on behalf of staff in their buildings. Sample requests may be to fix a water fountain or sink, move furniture, or install something new. We find the help desk easy to use and organize, and the email confirmations are great for keeping track.,Great for organization and submitting detailed requests Extremely easy to use Mobile ability makes access remote and simple,The interface could use some updating to make it more modern Fewer clicks to complete tasks,9,Issues and maintenance requests can be tracked to assess frequency and areas of need Staffing can be reviewed based on maintenance requests,SchoolDude Simplifies Work OrdersSchoolDude is currently being used by my district for work orders. These can be from maintenance or Information Technology request. It makes it really easy to request assistance. The entire organization is using this to organize work orders. Once you turn it in, you will receive a confirmation and updates up until the completion of the work order.,Ease of use to request assistance. Many categories to choose from so that the worker will easily know what is wrong and where they need to go to help. The ability to upload a picture to give a description of the issue from computer viruses to leaky ceiling tiles.,Needs an updated design. Some of the options for IT are older... this may be district-based though. I would like to bookmark the IT tab on my dashboard since it is used the most.,10,We can calculate the need for IT workers based on work orders. We can track issues at buildings and what buildings may need more help. A simple approach where it makes it easy to get work order information rather than emails and phone calls.
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Dude Solutions Help Desk (formerly SchoolDude)
2 Ratings
Score 9.5 out of 101
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Dude Solutions Help Desk (formerly SchoolDude) Reviews

Dude Solutions Help Desk (formerly SchoolDude)
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.5 out of 101

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Score 9 out of 10
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Verified User
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SchoolDude is used in our school district to submit maintenance requests or work orders. It is primarily used by secretaries submitting requests on behalf of staff in their buildings. Sample requests may be to fix a water fountain or sink, move furniture, or install something new. We find the help desk easy to use and organize, and the email confirmations are great for keeping track.
  • Great for organization and submitting detailed requests
  • Extremely easy to use
  • Mobile ability makes access remote and simple
  • The interface could use some updating to make it more modern
  • Fewer clicks to complete tasks
SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
SchoolDude is currently being used by my district for work orders. These can be from maintenance or Information Technology request. It makes it really easy to request assistance. The entire organization is using this to organize work orders. Once you turn it in, you will receive a confirmation and updates up until the completion of the work order.
  • Ease of use to request assistance.
  • Many categories to choose from so that the worker will easily know what is wrong and where they need to go to help.
  • The ability to upload a picture to give a description of the issue from computer viruses to leaky ceiling tiles.
  • Needs an updated design.
  • Some of the options for IT are older... this may be district-based though.
  • I would like to bookmark the IT tab on my dashboard since it is used the most.
SchoolDude is very efficient and gets the job done. It is the quickest and simplest way to track work orders. I enjoy being able to see the history of work orders to make sure I place in work orders and can see when they are completed. It provides a clear cut way to document issues and solutions within the building.
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Dude Solutions Help Desk (formerly SchoolDude) Scorecard Summary

About Dude Solutions Help Desk (formerly SchoolDude)

Dude Solutions offers their IWMS and facilities management applications and technology for educational institutions; formerly under the name of SchoolDude, Dude Solutions offers Dude Solutions Help Desk as a complete ticketing system, as well as Dude Solutions Insight for asset discovery and tracking, and Capital Forecasting for investment management data and analytics.

Dude Solutions Help Desk (formerly SchoolDude) Technical Details

Operating Systems: Unspecified
Mobile Application:No