Overall Satisfaction with Dude Solutions Help Desk (formerly SchoolDude)
Dude Solutions Help Desk is used in our school district for both maintenance work requests and scheduling building use. Individuals in-district are required to put in a work order request for building maintenance including housekeeping, electrical, carpentry, general maintenance, heating/cooling, etc. Groups in our district as well as outside of the district are scheduled to use our building facilities through Dude Solutions Help Desk as well.
- For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
- For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
- Overall, Dude Solutions Help Desk is not difficult to use.
- The overall look of Dude Solutions Help Desk could be more aesthetically pleasing with more options for selections. Of course, my district could have chosen the set up so I'm not sure if that is a fair statement.
- The schedule request could use some more information and a calendar so I can see what is available before I choose my date, time, and location in the building. Dude Solutions Help Desk will tell me if my choice is not available, but it does not give me an overview of the calendar.
- Dude Solutions Help Desk does serve a purpose in creating and solving maintenance requests. A definite positive is that it keeps a clear line of the communication between the staff member and the custodial staff.
- For the scheduling in Dude Solutions Help Desk, I wish it was a more complex system with more options and a way to see the entire calendar.
- The overall look of Dude Solutions Help Desk could also be updated to look more current and make it easier to use.
I haven't used any other product like SchoolDude.
Do you think Brightly Asset Essentials™ delivers good value for the price?
Yes
Are you happy with Brightly Asset Essentials™'s feature set?
Yes
Did Brightly Asset Essentials™ live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Brightly Asset Essentials™ go as expected?
I wasn't involved with the implementation phase
Would you buy Brightly Asset Essentials™ again?
No