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CRM Advance... nicely ERP integrated, but not on par with other Fundraising platforms
Updated January 28, 2020

CRM Advance... nicely ERP integrated, but not on par with other Fundraising platforms

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ellucian CRM Advance

Ellucian CRM Advance was being used across the entire organization to support the college's fundraising efforts. The Development office was the primary support users along with some involvement from the IT staff. It allowed our Development team to track fundraising from alumni and donors and had some minimal integration with our ERP system.
  • Ties fundraising efforts to alumni.
  • Seamless integration from Ellucian Colleage or Banner.
  • Reporting capabilities are limited.
  • Navigation is not very user friendly.
  • Negative ROI.
  • Nothing to show other than frustrated support staff.
We actually recently dropped CRM Advance and are now live with Raisers Edge. Raisers Edge was much more user friendly and built around the fundraising experience. Integration was possible through a secure FTP interface with Ellucian Colleague. Other Blackbaud products have since been purchased to further enhance fundraising and gift giving.
Technical support for CRM Advance was difficult to work with. They often took several days to respond. In many circumstances they also would only point my technical staff to documents or web links for reference on how to resolve issues. The lack of assistance was a factor for us when making the decision to go with a different vendor for fundraising.

Do you think Ellucian CRM Advance delivers good value for the price?

No

Are you happy with Ellucian CRM Advance's feature set?

No

Did Ellucian CRM Advance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ellucian CRM Advance go as expected?

No

Would you buy Ellucian CRM Advance again?

No

SAAS or managed cloud scenarios would be best for new customers. Managed cloud seems to be the trend with existing customers to keep current customizations in place. Current Ellucian customers with Colleague or Banner make the most sense in using CRM Advance. Data doesn't need to be sent to a third-party application.