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Fresh Relevance has proven to be a valuable solution for businesses looking to improve their conversion rates and revenue. With the …
Overview
What is Fresh Relevance?
Fresh Relevance is a versatile personalization solution that empowers commerce-driven businesses to create customized cross-channel experiences. The platform integrates with the user's tech stack, and empowers users to deliver conversion-boosting personalized customer experiences across websites, apps, emails, SMS, paid social…
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What is Fresh Relevance?
Fresh Relevance is a versatile personalization solution that empowers commerce-driven businesses to create customized cross-channel experiences. The platform integrates with the user's tech stack, and empowers users to deliver conversion-boosting personalized customer experiences across websites,…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Fresh Relevance?
Fresh Relevance is a versatile personalization solution that empowers commerce-driven businesses to create customized cross-channel experiences. The platform integrates with the user's tech stack, and empowers users to deliver conversion-boosting personalized customer experiences across websites, apps, emails, SMS, paid social and SMS without relying on an internal IT team.
Fresh Relevance Features
- Supported: Product Recommendations
- Supported: Behavioral Targeting
- Supported: Behavioral Triggers
- Supported: Data Capture
- Supported: Dynamic Content
- Supported: Geotargeting
- Supported: Testing & Optimization
- Supported: Social Proof
- Supported: Triggered Emails
- Supported: Triggered SMS
- Supported: Mobile App Personalization
Fresh Relevance Screenshots
Fresh Relevance Video
This demo video shows how to navigate the platform and see the solutions in action, including product recommendations, triggered messaging, experiences and automatic optimization.
Fresh Relevance Integrations
Fresh Relevance Competitors
Fresh Relevance Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Fresh Relevance Downloadables
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Fresh Relevance has proven to be a valuable solution for businesses looking to improve their conversion rates and revenue. With the ability to provide relevant product recommendations and display targeted banners, customers have seen an improvement in their conversion rates. The software's customization and automation features have made it easy for businesses to create personalized campaigns, resulting in increased revenue. Additionally, the segmentation capabilities offered by Fresh Relevance have allowed businesses to gain insights into customer behavior, even for non-subscribed customers, aiding in decision-making. By showing targeted best-selling products, advertising different offers, and recapturing abandoned customers, Fresh Relevance has helped businesses engage and convert website visitors effectively. Moreover, the software's dynamic targeting and remarketing features have further enhanced engagement and conversion rates. Businesses appreciate the time-saving benefits of Fresh Relevance's smart blocks, which automate processes and contribute to operational efficiency.
Furthermore, Fresh Relevance's personalization tool, particularly its triggered emails, has delivered significant revenue gains and increased membership signups. It has also been effective in driving results through product recommendation popups and custom landing page tests. The software's email templates and triggers have improved the efficiency and customization of email campaigns for businesses. With Fresh Relevance addressing user experience issues by delivering marketing content quickly and visually appealingly, businesses can offer a seamless customer journey. The ability to personalize the on-site user experience has led to increased engagement and reduced bounce rates. Fresh Relevance has helped businesses identify and highlight relevant products to customers, thereby improving the quality of the user journey. Additionally, it has facilitated cart recovery efforts while increasing average order value and generating additional revenue through better product recommendations. With personalized content based on customer interactions with the website, businesses have successfully generated revenue growth and expanded their audience.
Another key advantage of using Fresh Relevance is its ability to improve strategies such as product recommendation smart blocks, triggered emails, abandoned carts, and browse abandonment tactics. Users appreciate the support and assistance provided by the Fresh Relevance team, including idea development, training, and constant availability for communication. Businesses have experienced significant improvements in average order value, conversion rates, and profitability as a result of using Fresh Relevance. The software's features have also resulted in reduced email build time and increased sales through personalized product recommendations. Its dynamic triggers simplify personalization efforts and allow for intricate levels of customization in cart and browse abandon emails. By identifying customers who have abandoned carts or browsing sessions, Fresh Relevance enables businesses to target them effectively for re-engagement. This has
Excellent support team: Many users have praised the support team at Fresh Relevance, with reviewers mentioning that no problem is too big or too small for them. They go above and beyond, always being attentive and helpful in resolving any issues that arise.
Helpful customer success managers: Users appreciate the customer success managers at Fresh Relevance who create roadmaps and allocate tasks to help them make the most out of the platform and reach their goals. These dedicated managers provide personalized assistance and guidance throughout the user's journey.
Comprehensive training and onboarding: Fresh Relevance offers onboarding sessions and training sessions to help users learn how to get the most out of the platform. This comprehensive training ensures that even less experienced users can quickly understand the basics, while also offering advanced functions and endless customization options for more experienced users.
Glitchy Site Editor and Confusing Reports: Some users have experienced difficulties with the site editor in Fresh Relevance, finding it to be glitchy and not functioning as smoothly as expected. Additionally, there have been complaints about the reports section being confusing and lacking clarity in terms of presenting data.
Improvements Needed for User-Friendly Slot Rules: Several users have expressed a desire for improvements to be made to the slot rules feature in Fresh Relevance. These users feel that the current setup could be more user-friendly, making it easier to configure and manage slot rules effectively.
Limited Customization Options and Templates: Users have mentioned that they would like to see more customization options and templates offered by Fresh Relevance. Currently, some users feel limited in their ability to customize certain aspects of the software's functionality, leading them to seek alternative personalization companies for specific tasks.