Name: Fresh Relevance - Platform Demo
Uploaded: 2022-10-12T15:40:30.000Z
Duration: 5 min 49 s
Description: This demo video shows how to navigate the platform and see the solutions in action, including product recommendations, triggered messaging, experiences and automatic optimization.

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Continuous Integration

Feature Management

Development

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

SaaS Spend Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Configuration Management

Custom Software Development Services

Cybersecurity Consulting

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Detection and Response (MDR)

Managed Public Cloud Infrastructure

Mobile Data Security

Network Behavior Analysis

Network Performance Monitoring

Sensitive Data Discovery

Service Desk Outsourcing

Software Composition Analysis (SCA)

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Service Edge (SSE)

Security

Banking

Church Management

Financial Services CRM

Geographic Information

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Voting

Revenue Cycle Management (RCM)

Vertical-Specific

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### Customer Engagement Strategies
Users consistently praise Fresh Relevance for its exceptional customer engagement capabilities. The platform's ability to personalize on-site user experiences and drive meaningful engagement has garnered positive feedback. Customers appreciate the team's dedication to creating a personalized roadmap for maximizing platform utilization and achieving conversion rate goals. Additionally, Fresh Relevance's feature for retargeting site visitors and delivering real-time relevant content has been commended for its effectiveness in increasing engagement and reducing attrition.

### Personalized Content Delivery
Users generally praise Fresh Relevance for its robust personalization features, particularly in email and website content delivery. While some users appreciate the ease of setup and unparalleled support, others express concerns about certain platform limitations, such as the content builder's complexity and the need for more diverse templates. Despite these drawbacks, Fresh Relevance's personalized content delivery capabilities have proven effective in enhancing customer engagement, increasing conversion rates, and driving revenue growth for businesses.

### Conversion Rate Optimization
Users consistently praise Fresh Relevance for its robust capabilities in increasing conversion rates. The platform's ability to personalize the user experience on websites and emails without extensive developer involvement has been a game-changer for many businesses. Customers have reported significant improvements in engagement, reduced bounce rates, and higher average order values as a result of implementing Fresh Relevance's conversion rate optimization features. The ease of implementing personalized UI elements and automated triggered emails has led to tangible increases in conversion rates, demonstrating the platform's effectiveness in driving conversions.

### Email Personalization
User feedback on Fresh Relevance's email personalization capabilities is generally positive, with many users highlighting the platform's ability to create personalized and engaging email campaigns. The ease of setting up personalized triggered emails without the need for extensive developer involvement has been a key selling point for users. Additionally, the platform's dynamic content features have allowed for more efficient and relevant email newsletter creation, leading to increased engagement and conversion rates. Users appreciate the platform's user-friendly interface and the support provided by the account management team in maximizing the effectiveness of email personalization strategies.

### Cart Abandonment Solutions
Users have expressed some challenges with Fresh Relevance's cart abandonment solutions, particularly regarding the complexity of HTML coding and Jinja for those without coding expertise. The layout and mobile optimization issues have also been highlighted as areas for improvement. Despite these obstacles, users acknowledge the potential benefits of the platform's features for recovering abandoned carts and enhancing email personalization.

### Campaign Management
Users unanimously praise Fresh Relevance's campaign management features. They highlight the platform's ability to enhance email campaigns through personalized customer journeys, content testing, and segmentation. Despite some initial setup challenges, users appreciate the ease of customization and automation for creating targeted campaigns. The platform's effectiveness in increasing conversion rates, addressing cart and browse abandonment, and facilitating quick programming for seasonal campaigns like Black Friday and Christmas has been particularly lauded. Fresh Relevance's campaign management capabilities have proven to be a valuable asset for businesses looking to drive e-commerce success.

### Customer Success and Support
Users consistently praise Fresh Relevance's exceptional customer support and success teams. The support team is lauded for being quick to respond, going above and beyond to assist with any issues, and providing valuable guidance during setup and beyond. Customers appreciate the personalized attention from account managers and the proactive approach in addressing technical challenges. The overall sentiment is highly positive, with users highlighting the team's dedication, expertise, and commitment to ensuring a successful partnership.

### Account Management
Fresh Relevance's account management team consistently receives high praise from users for their attentiveness, helpfulness, and dedication to ensuring successful utilization of the platform. Users appreciate the personalized support they receive, with account managers going above and beyond to assist in onboarding, integration, and ongoing optimization. The proactive and responsive nature of the account management team at Fresh Relevance stands out as a key strength, fostering a collaborative environment where users feel supported and empowered to maximize the platform's capabilities.

### Developer Tools and Support
The feedback on Fresh Relevance's developer tools and support indicates that while the platform offers autonomy over front-end styling and functionality, users find the HTML coding and Jinja aspects challenging, especially for those without coding experience. The need for coding knowledge or developer assistance during setup is highlighted as a potential barrier. However, users appreciate the support provided by the team in navigating these complexities. It is suggested that having a plan in place and access to coding expertise can enhance the utilization of personalization features and streamline the process of altering cart layouts and smart block layouts efficiently.

### Product Recommendations
Users appreciate Fresh Relevance's product recommendations for its ease of use and ability to provide tailored suggestions based on various data sources. While some users find the initial setup challenging, the platform's support team is commended for their assistance in overcoming any obstacles. The flexibility to customize trigger programs and personalize product recommendations is highlighted as a key feature that enhances the overall user experience. Despite some minor drawbacks, such as the requirement for HTML knowledge for customization, users generally find Fresh Relevance's product recommendations to be a valuable tool for improving customer conversion rates and enhancing personalization strategies.

Fresh Relevance has proven to be a valuable solution for businesses looking to improve their conversion rates and revenue. With the ability to provide relevant product recommendations and display targeted banners, customers have seen an improvement in their conversion rates. The software's customization and automation features have made it easy for businesses to create personalized campaigns, resulting in increased revenue. Additionally, the segmentation capabilities offered by Fresh Relevance have allowed businesses to gain insights into customer behavior, even for non-subscribed customers, aiding in decision-making. By showing targeted best-selling products, advertising different offers, and recapturing abandoned customers, Fresh Relevance has helped businesses engage and convert website visitors effectively. Moreover, the software's dynamic targeting and remarketing features have further enhanced engagement and conversion rates. Businesses appreciate the time-saving benefits of Fresh Relevance's smart blocks, which automate processes and contribute to operational efficiency. 

Furthermore, Fresh Relevance's personalization tool, particularly its triggered emails, has delivered significant revenue gains and increased membership signups. It has also been effective in driving results through product recommendation popups and custom landing page tests. The software's email templates and triggers have improved the efficiency and customization of email campaigns for businesses. With Fresh Relevance addressing user experience issues by delivering marketing content quickly and visually appealingly, businesses can offer a seamless customer journey. The ability to personalize the on-site user experience has led to increased engagement and reduced bounce rates. Fresh Relevance has helped businesses identify and highlight relevant products to customers, thereby improving the quality of the user journey. Additionally, it has facilitated cart recovery efforts while increasing average order value and generating additional revenue through better product recommendations. With personalized content based on customer interactions with the website, businesses have successfully generated revenue growth and expanded their audience. 

Another key advantage of using Fresh Relevance is its ability to improve strategies such as product recommendation smart blocks, triggered emails, abandoned carts, and browse abandonment tactics. Users appreciate the support and assistance provided by the Fresh Relevance team, including idea development, training, and constant availability for communication. Businesses have experienced significant improvements in average order value, conversion rates, and profitability as a result of using Fresh Relevance. The software's features have also resulted in reduced email build time and increased sales through personalized product recommendations. Its dynamic triggers simplify personalization efforts and allow for intricate levels of customization in cart and browse abandon emails. By identifying customers who have abandoned carts or browsing sessions, Fresh Relevance enables businesses to target them effectively for re-engagement. This has

Excellent support team: Many users have praised the support team at Fresh Relevance, with reviewers mentioning that no problem is too big or too small for them. They go above and beyond, always being attentive and helpful in resolving any issues that arise.

Helpful customer success managers: Users appreciate the customer success managers at Fresh Relevance who create roadmaps and allocate tasks to help them make the most out of the platform and reach their goals. These dedicated managers provide personalized assistance and guidance throughout the user's journey.

Comprehensive training and onboarding: Fresh Relevance offers onboarding sessions and training sessions to help users learn how to get the most out of the platform. This comprehensive training ensures that even less experienced users can quickly understand the basics, while also offering advanced functions and endless customization options for more experienced users.

Glitchy Site Editor and Confusing Reports: Some users have experienced difficulties with the site editor in Fresh Relevance, finding it to be glitchy and not functioning as smoothly as expected. Additionally, there have been complaints about the reports section being confusing and lacking clarity in terms of presenting data.

Improvements Needed for User-Friendly Slot Rules: Several users have expressed a desire for improvements to be made to the slot rules feature in Fresh Relevance. These users feel that the current setup could be more user-friendly, making it easier to configure and manage slot rules effectively.

Limited Customization Options and Templates: Users have mentioned that they would like to see more customization options and templates offered by Fresh Relevance. Currently, some users feel limited in their ability to customize certain aspects of the software's functionality, leading them to seek alternative personalization companies for specific tasks.

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

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Algolia offers AI-powered solutions to improve online search and discovery experiences, with tools for business teams and APIs for developers that help to improve user engagement and conversions across websites, apps, and e-commerce platforms.

Build

Grow

Premium

Algolia Recommend

Elevate

Algolia

Fresh Relevance

Reduce purchase journey friction with well-timed SMS

Trigger messages based on customer behavior

Drive clicks & sales with dynamic email consent

Delight shoppers with web content that's unique & relevant

Fresh Relevance was founded in 2013 to help marketing, CRM, eCommerce and merchandising teams solve this challenge by putting them in the driver’s seat. Our versatile personalization solution empowers commerce-driven businesses to create customized cross-channel experiences with ease. The platform saves you time, integrates with your tech stack, and empowers you to deliver conversion-boosting personalized customer experiences across your website, app, emails, SMS, paid social and SMS, without relying on your IT team.

This demo video shows how to navigate the platform and see the solutions in action, including product recommendations, triggered messaging, experiences and automatic optimization.

Fresh Relevance - Platform Demo

Fresh Relevance is the versatile personalization solution for commerce-driven businesses. The platform saves you time, integrates with your tech stack, and empowers you to make the engaging customer experience you envision a reality.

In this short demo video, you'll discover how to navigate the platform and see our extensive set of solutions in action, including product recommendations, triggered messaging, experiences and automatic optimization.

▬ Contents of this video  ▬▬▬▬▬▬▬▬▬▬

00:00 - Intro
00:31 - Triggered emails
01:51 - Product recommendations
03:23 - Creating experiences
04:50 - Automatic testing

▬ More Videos  ▬▬▬▬▬▬▬▬▬▬▬▬

Subscribe to @freshrelevance : https://bit.ly/FR-YT

▬ About Fresh Relevance ▬▬▬▬▬▬▬▬▬▬▬▬

#freshrelevance helps marketing, CRM, eCommerce and merchandising teams deliver personalized customer experiences across web, email and app with an extensive set of solutions, integrations and intuitive UI. Our versatile personalization and decision engine integrates with your stack and can be used across teams. We enable you to design and execute highly effective personalization campaigns from start to finish - no technical expertize needed. Functionality includes cross-channel experiences, product recommendations, triggered emails, behavioral targeting, social proof, testing and optimization and much more.

Website: https://www.freshrelevance.com/solutions

▬ Social Media ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

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► Facebook: https://www.facebook.com/FreshRelevance/
► Twitter: https://twitter.com/FreshRelevance/
► Instagram: https://www.instagram.com/freshrelevance/
► Pinterest: https://www.pinterest.co.uk/frelevance/

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Fresh Relevance

Overview

What is Fresh Relevance?