Starting at $580 per user, per year
View Pricing Overview
What is Help Lightning?
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.…
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Pricing
Enterprise
$580
Cloud
per user, per year
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Help Lightning Wearables Demonstration
YouTube
Help Lightning - Merged Reality - Desktop Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Help Lightning?
Help Lightning's Remote Assistance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
Using augmented reality features, Help Lightning blends two real-time video streams, that of the agent and of the customer into a collaborative work environment. This technology allows an agent to virtually reach out and touch what the customer is working on. The agent’s hand displays in the customer’s field of view where they can annotate, use hand gestures, and even bring in tools, parts, images or instructions to quickly resolve the problem. Also, users can capture pictures, session recordings, and call data, which all become part of the call record for later review or training purposes.
Using augmented reality features, Help Lightning blends two real-time video streams, that of the agent and of the customer into a collaborative work environment. This technology allows an agent to virtually reach out and touch what the customer is working on. The agent’s hand displays in the customer’s field of view where they can annotate, use hand gestures, and even bring in tools, parts, images or instructions to quickly resolve the problem. Also, users can capture pictures, session recordings, and call data, which all become part of the call record for later review or training purposes.
Help Lightning Features
- Supported: Real Time Video Collaboration
- Supported: 3D Annotation
- Supported: Document/Image Sharing
- Supported: Multi-Participant Calls
- Supported: AR-Enabled Merged Reality
Help Lightning Screenshots
Help Lightning Integrations
- Genesys Cloud CX
- ServiceNow Customer Service Management
- ServiceMax
- Salesforce
- NICE: in Contact
Help Lightning Competitors
- SightCall for Field Service
- Vuforia Chalk
- TechSee
- Librestream
Help Lightning Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | North America, EMEA, APAC |
Supported Languages | English, Spanish, Portuguese, French, German, Italian, Chinese, Japanese, Korean |
Help Lightning Downloadables
- We released a released a Remote Visual Assistance Software Buyer’s Guide to teach you everything you need to know about the products available, and how to get the most out of your investment. Learn which features are listed as must-haves in your Remote Visual Assistance solution.
- To help you better understand how remote visual assistance can be used for your company, we’ve put together a list of 20 use cases from companies in a wide range of industries.
- Inside this guide, you’ll find helpful information and highly practical suggestions for solving end user reluctance to new technology. Read the report and be ready to support your field service team’s successful utilization of remote assistance software.
- Help Lightning enables BD’s engineers and support teams to visualize work environments in real-time and provide accurate directions while working directly with engineers and customers. With complete visibility of the work environment, engineers and support teams can make more accurate diagnoses and part determinations, then immediately transmit solutions to the work site.
- Siemens Healthineers has successfully rolled out Help Lightning’s remote expertise solution to more than 2000 agents in 25 countries. From signing the first contract to the final handoff to their service operations teams, the rollout has taken just ten months.
- Already a well-known company recognized for its hardware centricity, Ricoh has transitioned into a service led business model. It was Ricoh’s strategic partnership with Help Lightning that enabled them to provide a better service experience, both for their customers and their technicians—the latter of which also drove better outcomes for customers.
Help Lightning Customer Size Distribution
Consumers | 0% |
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Small Businesses (1-50 employees) | 20% |
Mid-Size Companies (51-500 employees) | 40% |
Enterprises (more than 500 employees) | 40% |