Intershop Commerce Suite

The Intershop Commerce Suite is an e-commerce platform designed to assist businesses in managing their online sales channels and providing personalized customer experiences. According to the vendor, this solution is targeted at medium to large enterprises in various professions and industries, including retailers, manufacturers, distributors, B2B organizations, and wholesale companies.

Key Features

Commerce Management: According to the vendor, businesses can control all sales channels and touchpoints to ensure a consistent customer experience. The platform allows for easy management and updating of product information, as well as tracking of orders and fulfillment processes.

Search & Recommendations: The vendor claims that the platform offers AI-powered algorithms for creating personalized user experiences. By leveraging data-driven insights, businesses can deliver relevant product recommendations to improve customer engagement and conversion rates.

Integration Hub: The vendor states that the platform offers low-code integration with SAP, reducing implementation efforts. This allows for seamless integration with crucial systems, streamlining business processes and ensuring efficient operations.

Experience Management: According to the vendor, businesses can provide unique experiences with custom content and targeted promotions. The platform enables engagement with customers through personalized customer portals, enhancing customer satisfaction and loyalty.

Product Information Management: The vendor claims that businesses can offer accurate and detailed product information across channels, building buyer trust with comprehensive product data. The platform also helps optimize product listings for better search visibility.

Order Management: According to the vendor, businesses can connect all interactions and partners in the ordering and delivery process, streamlining order fulfillment for improved customer satisfaction. The platform ensures hassle-free and efficient order management.

Customer Engagement Center: The vendor states that businesses can anticipate customer needs and provide personalized support, building relationships and increasing sales through proactive engagement. The platform aims to enhance customer satisfaction and loyalty.

BI Data Hub: According to the vendor, the platform allows businesses to collect and analyze robust data for improved decision-making. By gaining insights into user needs and business processes, businesses can optimize operations and drive business growth.

SaaS Commerce: The vendor claims that the platform offers a cost-effective and low-risk SaaS commerce solution. It is specifically designed for complex businesses and product lines, aiming to minimize infrastructure costs and allow businesses to focus on growth.

Cloud-based platform: According to the vendor, the platform is secure, flexible, and accessible from anywhere on Microsoft Azure. Continuous updates ensure top performance 24/7, and the scalable platform supports ambitious growth.