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DO NOT RECCOMEND.
March 30, 2023

DO NOT RECCOMEND.

Zeshan Khan | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kareo Medical Billing

Small medical practice emr/billing platform
  • reasonable pricing for small practice
  • In my experience, customer service is outsourced overseas with LONG hold times for everything other than Sales.
  • In my opinion, unethical business practices. For example, they will FORCE you to pay fees they "accidentally" add to your bill from time to time and advise they are issuing you a credit which will be reflected on next months bill. Hoping you will forget to contact them when they accidentally fail to credit your bill for last months accidental fees. Immediately issuing a refund for the fees they agree were incorrectly charged is never an option.
  • In my experience, routinely inflate their bills relying on the fact that most physician owned small practices do not have the time to go through their bills each month with a magnifying glass identifing bogus charges and fees.
  • No mac support despite their website stating it is
  • In my opinion, tech support is clueless, and will often say their escalating the issue and provide you a "ticket number" and promise a call back from their escalated tech dept
  • Kareo changed their merchant ID resulting in the autopay cc I had on file flagging their charge as fraudulent. Instead of contacting my practice to get it sorted out their software automatically logged out and would not allow any access until monthly invoice is paid. Classy move.
  • Reliability is paramount and Kareo is unreliable! Proceed at your own risk.
  • Wasted our time, since we will have to switch software vendors.
  • Kareo is NOT recommended.
Kareo was the first and only software I have tried.

Do you think Kareo Medical Billing delivers good value for the price?

No

Are you happy with Kareo Medical Billing's feature set?

No

Did Kareo Medical Billing live up to sales and marketing promises?

No

Did implementation of Kareo Medical Billing go as expected?

No

Would you buy Kareo Medical Billing again?

No

In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.