Okdesk

Okdesk is a professional Work Order Management (WOM) cloud SaaS focused on maintenance, after-sales & field services. Currently, 700+ B2B companies from South & North America, Europe, Asia, Russia & the CIS are using it to automate dispatching, service contracts management & equipment maintenance.

Before launching Okdesk in 2015, its founders spent more than 15 years in developing professional enterprise helpdesks until they discovered a niche for providing such solutions to small and medium companies. Today, the solution is used by asset management and service companies across the globe for automating service, post-sale and onsite service processes.

Some of its key features include functional modules of assets with related equipment, service contracts with SLA management, scheduled maintenance and mobile apps for technicians and customers, calendar and map view, customisation of notifications, roles & user permissions.

The vendor states Okdesk improves work efficiency by 40% as it allows even distribution of requests between engineers based on their location, availability & planned workload. GPS tracking helps to see and control employees & requests on the map, so the tickets can be distributed on the go to the nearest engineer. At the same time, it serves as a communication hub with multiple channels of ticket registering.

Users can manage installations, dispatch workers, and get full automation of after-sales service.

Boasting a user-friendly dashboard, users can track important metrics such as the profitability of service contracts, and SLA performance. Users can manage equipment with related facilities while enjoying the communicational advantages of popular ticket-resolution software.

With its mobile app (iOS and Android), the user can track the locations of the tickets and service technicians in real-time. Drag and drop a ticket on the map to assign it to the best-located technician. The vendor states ticket resolution time can be cut by up to 40% and logistics expenses can be reduced by up to 30%.

Register new tickets using a text or voice to text input. Leave voice comments and they will be automatically transferred into text. Get notifications from a built-in chat with support where text and photos can be attached.

Okdesk's average customer is a service provider with more than 5 field technicians. They release system updates every two weeks and constantly developing their product according to client needs.

The vendor states Okdesk can be up and running in under 15 minutes - with no need for developers and special tech skills.