Positively seamless experience of moving money, when and where both parties in a transaction need that to happen. When we do AI Voice testing, our clients pay through PayPal Payments in just 2 days. There are multiple vendors doing this, and there are lots of tests that come in at all times of the day - even on week-ends as it's very much an international mission, so keeping them all straight would be an overwhelming challenge if done any other way. And the payments are done through project management, rather than Finance, which is far more efficient.
Agility: PayPal is a heritage brand that keeps up with emerging market demand. We work with millennials, delivering online training, custom program services and eBooks. It's a market that uses too wide a variety of Fintech solutions. So, rather than using 20 different apps, our choosing PayPal Payments, now that they own Venmo, it was pretty easy to just offer Paypal for our online products. It's seamless for them, and for us.
Customer service: In the beginning it seemed there were too many steps to their onboarding process. We'd made a handful of outreaches to customer support on why approvals were taking so long and queries on what they said was required vs what we had submitted. CS was very helpful in answering our questions in a way that we both understood and appreciated. Afterall, it's money movement in the age of cyber everywhere. But after the onboarding of us, we've had no issues at all.