Cisco Secure Firewall Management Center (formerly Firepower Management Center) are a firewall policy and intrusion detection appliance management system, providing an administrative nerve center for managing critical Cisco network security solutions. It provides complete and unified management over firewalls, application control, intrusion prevention, URL filtering, and advanced malware protection. Easily go from managing a firewall to controlling applications to investigating and remediating…
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ServiceNow IT Operations Management
Score 8.9 out of 10
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Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
FMC is feature-rich and user-friendly. Cisco firewalls can run on standalone mode (FDM) but fewer features are supported on FDM. FMC is a must when working with Cisco Firewall. Migration from Cisco ASA to Cisco FTD is easy. There is a tool (FMT) that converts and imports the cisco IOS configuration file to FMC. FMC runs in VM or can be purchased as a physical appliance. The downside is that FMC is not quite fast and has bugs, especially when running in the older version 5x. and 6x.
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
In platform expertise and workflows, so we don't allows have to build everything from scratch.
Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
Increased investment in AIOps and automation
Relatively fast time to value with out-of-the-box capabilities and automation.
Stability when managing firewalls, we're having issues with Firewall 01 and Firewall 02 remaining in sync
Reporting when it comes to access control policy rules - there is no way to export a report of the rules easily. Using a custom Python script on the Cisco forums is the only way to easily export a CSV.
Support for policy and route-based site-to-site VPN was not available until 6.6.0 and later. This forced us to purchase ASAs to bridge that gap.
Dashboard reporting - when clicking a link for more information, nothing displays. Currently working with Cisco on the support case, which has been escalated.
We are very satisfied with SecureX and it's adaptive, active nature in protecting or data and systems. It's easy to administer, update, review notifications and update when necessary. Cisco's security practice fits into our needs and continues to evolve as global cyber events change. SecureX is easy to migrate to new cisco gear as we upgrade to newer models when supports ends on older gear. Enabling fast ROI during these capital expenditure projects.
Overall usability is an eight for me because it is easy to manage the firewall policies and monitor the devices' health. The configurations are all done in the GUI which makes it more convenient and hassle free. You can also see the devices' health and the progress of the task thru its taskbar.
Since moving to Cisco secure management center from firepower management center we've had no application issues, outages or any other problems. It's always been there for us and always provides us the necessary protection and notification when we need it. Been very happy with all of our Cisco systems over our tenure to date.
We have the direct support of the manufacturer through its service channels, the attention is 24/7, and the response time is acceptable. The support for this tool is almost nil. It all depends on the level of implementation is carried out so that it can fail and request collaboration. Anyway, the manufacturer backs the entire Cisco Firepower Management Center (FMC series appliances) solution.
Cisco secure firewall management center is easy to install, moderate to setup in conjunction with firewall hardware, and administration of policy changes afterwards is pretty straight forward. And flexible to add more advanced security configurations as needed. Cisco support website is pretty good for researching how to documentation too. Cisco secure firewall management center enables integration to SecureX - the cloud security protection service. And AMP which protects packet flow with real time analysis. Cisco secure fmc is the evolved name for cisco firepower management center so for those customers who have firepower this is a simple migration.
We are managing multiple customers having a large number of Cisco devices that need to be managed by a single platform. For that reason, we have selected the Cisco Firewall Management Center than checkpoint firewall management. It simplifies and automates newly bought cisco firewalls at remote branch offices to manage, configure and troubleshoot them.
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
It's a very straightforward and user-friendly tool that has enhanced the total detection of malware and other threats t from intrusion into our network.
Provides stable deep network scanning, security visibility, and protection from unauthorized access.
The platform modular allows us to deploy across multiple budget cycles.
Increased business value: We have managed to eliminate custom solutions and the accompanying infrastructure, lowering the overall cost and effort of managing legacy solutions. Centralizing our service-desk operations within ServiceNow IT Operations Management streamlines licensing and maintenance for increased simplicity and cost savings.
Reduced service-desk management effort: The automation features we have put in place have decreased the amount of work our helpdesk agents need to do, especially for boring or repetitive tasks. AI and machine-learning capabilities have enhanced inherent decision-making, minimized the risk of human error, and allowed our helpdesk agents to dedicate their time to tasks that require their expertise. For instance, our automation accurately routes incidents 80 percent of the time, resulting in significant time and effort saved.
Reduced mean time to resolution: As we incorporate new features and update the agent support experience, we are consistently seeing a decrease in resolving incidents. In our pilot project, ServiceNow IT Operations Management Predictive Intelligence lowered MTTR by over 10 percent, on average. Using this data, we are expanding the use of Predictive Intelligence across a larger scope for Global Helpdesk.
