Overview
What is Solutionreach?
Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.
Reach for another solution - avoid Solutionreach!
Solutionreach has very poor support
Solutionreach A+
Best decision we made
Solutionreach is a valuable tool
High five and Two thumbs up for Solutionreach
The best of the best!
A text a day keeps the no-shows away!
A truly innovative patient management and communication platform!
Reach for Solutionreach!
Greatest PRM Ever
Seeeee my Review :)
Solutionreach at your reach
Pediatric Dental Office Saving Time and Teeth with Solutionreach!
We LOVE Solutionreach!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Product Details
- About
- Tech Details
What is Solutionreach?
Solutionreach Video
Solutionreach Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(23)Community Insights
- Business Problems Solved
- Recommendations
Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and notification processes. Users have reported that the software is highly customizable and easy to use, allowing for effortless appointment confirmation without phone calls. This feature has not only reduced no-show rates but also increased office visits. The ability to customize reminders in Spanish and edit message content has been particularly valuable. In addition, Solutionreach provides a range of features such as online scheduling, two-way texting, webinars, blogs, and an education center to keep users informed and educated.
Dental and healthcare organizations have found Solutionreach to be a valuable tool in solving time management issues. The software's text and call notifications have proven to be particularly useful in improving patient visit retention, communication efficiency, and overall organization. By automating appointment reminders, material notifications, and facilitating easy patient communication, Solutionreach saves a significant amount of time and effort for users. It also offers valuable services and products that benefit medical offices in terms of patient engagement, appointment management, marketing strategies, and patient satisfaction.
While the product has received positive feedback for the value it brings to dental practices by keeping schedules full and confirmed, reducing no-shows and cancellations, engaging with patients, and streamlining operations to save time. Some users have expressed frustration with the lack of support from the company. Despite this drawback, Solutionreach is still highly valued by staff members and considered an invaluable tool in their daily clinic operations. Overall, Solutionreach offers an effective solution for improving office efficiency, enhancing patient engagement, and optimizing time management for dental practices and healthcare organizations alike.
Users frequently recommend utilizing Solutionreach's patient communication features fully, such as two-way texting, reminders, and recall. They also suggest taking advantage of the training videos and services like Conversations. Additionally, users recommend reaching out to Solutionreach's help desk for assistance and issue resolution. Overall, Solutionreach is highly recommended for its helpful features, ease of use, and excellent customer service. Many users highlight Solutionreach's great customer service as a key recommendation that sets it apart from other options in the market.
Attribute Ratings
Reviews
(1-1 of 1)The best of the best!
- SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
- You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
- This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
- Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
- It does take some setup but the SR customer service team has not failed us yet and walk you through everything. I would gladly refer this company to any doctors’ office!
- As previously stated, not having to pay someone money to take time out of your business day to go through and call patients to remind them about appointments or to call them about scheduling their yearly exam saves us so much time and money. Think of how much postage costs!
- Group Messages are the BEST! This enables your office staff to notify patients for a whole day about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
- SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
- You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office.
- All emails that go out have a link in them for the patients to be able to click and take a survey, refer a patient to your office, or they can click another link and request an appointment. *This enables an email to be sent to your front desk that the patient would like a call to set up an appointment and the patient has usually submitted dates and times that would be best which cuts back the phone time to set up the appointment.
- You can set up a video or email to automatically go out wishing your patient a Happy Birthday on that special day or Merry Christmas the ideas seem to be unlimited.