Teleopti WFM Reviews

9 Ratings
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Score 6.1 out of 100

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Reviews (1-3 of 3)

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Anonymous | TrustRadius Reviewer
June 06, 2019

Teleopti WFM - Good Value for Workforce Management

Score 8 out of 10
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Verified User
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Use Cases and Deployment Scope

Our team uses Teleopti WFM to manage our call center workforce, coordinate agent scheduling, and account for agent activities while clocked in. It allows management to remain apprised of our team member's schedules and breaks, and keep an eye on agent compliance for quality assurance purposes.
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Clinton Verley | TrustRadius Reviewer
February 15, 2019

Teleopti: The Best Overall Product, with some caveats

Score 7 out of 10
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Verified User
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Use Cases and Deployment Scope

We use Teleopti WFM to schedule our call center agents, creating all their scheduling items like breaks/lunches/etc. We also use it for PTO management and to schedule shift bids, keep agents in adherence, monitor real-time statuses, forecasting, and long-range planning. We have agents using it here in the office as well as off-site. We have a team of about 15 WFM coordinators using it to manage the system.
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Kayla Gillespie | TrustRadius Reviewer
May 23, 2018

Teleopti has simplified our scheduling!

Score 9 out of 10
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Verified User
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Use Cases and Deployment Scope

Teleopti WFM is used by the entire customer support team at HubSpot and likely several other departments as well. It typically is used to manage scheduling concerns and adjust staffing according to business levels. It helps us forecast how busy it is likely to be and how many people it takes to address that as a business. It lifts a huge burden from the team and helped organize the entire department.
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Teleopti WFM Scorecard Summary

About Teleopti WFM

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

Teleopti WFM Technical Details

Operating Systems: Unspecified
Mobile Application:No