UserGuiding is a great value but you'll need time to understand it
August 30, 2022
UserGuiding is a great value but you'll need time to understand it
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserGuiding
We used it to target new members so we could give them customized 'walk-through' training. We were also going to use it to target new product announcements toward specific user types and track which new members completed training modules (or how far they got), as well as build out the modules to be branded to their specific company logo and colors.
- Good price
- Responsive CS and sales team
- Had all of the features we were looking for
- The initial setup process isn't as transparently intuitive as it was sold
- It's a fairly large barrier to entry for one person to get the guides set up
- We weren't instructed how to 'turn off' the URL hits until we had our parameters segmented so the first two months we hit our limits before anything was even launched on our end. That made testing hard.
- Targeting segments of our database
- Building automated walk-throughs
- Tracking completion rates of training modules
- We lost two months due to running out of 'hits' before we were able to target the right fields. This was partly our fault for not having enough time to dedicate to it, but it would have been helpful to have a 'pause' button or be told to look out for this scenario.
- We canceled our account after 4 or 5 months because I, as the sole user on our team, didn't have nearly enough time to build out the guides the way we had envisioned. It wasn't quite as easy to understand as I'd hoped. It was doable, but a slow process and I got too busy with other pressing issues with my company.
- It would have been a good ROI for the available features and price if I'd had a solid amount of time to really build it out and understand it better. The training options could have been a lot more user-friendly to help bridge that knowledge gap.
By far the best price for the available features. They had a really easy demo scheduling process (and had availability to demo within a day or two where some of the other products were a week+ to schedule). You can build unlimited guides and if you don't hit your user limit because you failed to identify target parameters at the start, that is a huge selling point ;)
Do you think UserGuiding delivers good value for the price?
Yes
Are you happy with UserGuiding's feature set?
Yes
Did UserGuiding live up to sales and marketing promises?
Yes
Did implementation of UserGuiding go as expected?
No
Would you buy UserGuiding again?
Yes