Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Reviews

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Ratings and Reviews
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Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Scorecard Summary

Feature Scorecard Summary

Contact Center Software (13)
65%
6.5
Agent dashboard (2)
30%
3.0
Validate callers (3)
86%
8.6
Outbound response (2)
30%
3.0
Call forwarding (3)
51%
5.1
Click-to-call (CTC) (4)
79%
7.9
Warm transfer (4)
65%
6.5
Predictive dialing (1)
90%
9.0
Interactive voice response (3)
50%
5.0
REST APIs (2)
80%
8.0
Call scripts (1)
80%
8.0
Call tracking (3)
20%
2.0
Multichannel integration (1)
100%
10.0
CRM software integration (4)
79%
7.9
Workforce Optimization (WFO) (9)
75%
7.5
Inbound call routing (3)
79%
7.9
Omnichannel inbound routing (2)
100%
10.0
Recording (4)
58%
5.8
Quality management (3)
65%
6.5
Call analytics (3)
58%
5.8
Historical reporting (4)
57%
5.7
Live reporting (4)
57%
5.7
Customer surveys (2)
100%
10.0
Customer interaction analytics (2)
100%
10.0

What is Vonage Contact Center for Salesforce (formerly NewVoiceMedia)?

The vendor presents Vonage contact centers as a solution to transform communications inside and outside an organization. For companies using Salesforce, the Vonage Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for customer and agent experiences. Vonage states their cloud contact center options will suit businesses of any size or need.

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Competitors

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
EssentialsContact sales teamContact sales team
SelectContact sales teamContact sales team
ExpressContact sales teamContact sales team
PremiumContact sales teamContact sales team

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Vonage Contact Center for Salesforce (formerly NewVoiceMedia)?

ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.

What are Vonage Contact Center for Salesforce (formerly NewVoiceMedia)'s top competitors?

Talkdesk, RingCentral, and Five9 are common alternatives for Vonage Contact Center for Salesforce (formerly NewVoiceMedia).

What is Vonage Contact Center for Salesforce (formerly NewVoiceMedia)'s best feature?

Reviewers rate Validate callers highest, with a score of 8.6.

Who uses Vonage Contact Center for Salesforce (formerly NewVoiceMedia)?

The most common users of Vonage Contact Center for Salesforce (formerly NewVoiceMedia) are from Mid-size Companies and the Computer Software industry.