Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Reviews

53 Ratings
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Score 7.9 out of 100

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Anonymous | TrustRadius Reviewer
April 24, 2020

Vonage for the Win

Score 10 out of 10
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Support Rating

10
I have personally not used their support, but I hear from our admin that it is good.
Read this authenticated review

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
10
Validate callers (2)
10.0
Outbound response (1)
10
Call forwarding (2)
9.8
Click-to-call (CTC) (3)
9.9
Warm transfer (3)
10.0
Predictive dialing (1)
9
Interactive voice response (2)
9.0
REST APIs (1)
6
Call scripts (1)
8
Call tracking (2)
6.8
Multichannel integration (1)
10
CRM software integration (3)
9.3
Inbound call routing (2)
10.0
Omnichannel inbound routing (2)
10.0
Recording (3)
10.0
Quality management (2)
10.0
Call analytics (2)
10.0
Historical reporting (3)
8.2
Live reporting (3)
8.2
Customer surveys (2)
10.0
Customer interaction analytics (2)
10.0

About Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

The vendor presents Vonage contact centers as a solution to transform communications inside and outside an organization. For companies using Salesforce, the Vonage Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for customer and agent experiences. Vonage states their cloud contact center options will suit businesses of any size or need.
Categories:  Contact Center

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Competitors

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Technical Details

Operating Systems: Unspecified
Mobile Application:No