Chose Webex Contact Center
Webex Connect is a powerful tool to add digital channels and enrich the user experience.
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Webex Connect | N/A | Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user… | N/A |
Webex Contact Center | Webex Connect | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Webex Connect | |
---|---|---|
Considered Both Products | Webex Contact Center | Webex Connect No answer on this topic |
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Webex Contact Center | Webex Connect | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Webex Contact Center | Webex Connect | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Telegram Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Telegram Score 8.9 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Telegram Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Webex Connect | |
---|---|---|
Likelihood to Recommend | 8.5 (23 ratings) | 8.2 (1 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Webex Connect | |
---|---|---|
Likelihood to Recommend | Cisco | Cisco |
Pros | Cisco | Cisco |
Cons | Cisco | Cisco |
Alternatives Considered | Cisco | Cisco No answers on this topic |
Return on Investment | Cisco | Cisco |
ScreenShots | Webex Contact Center Screenshots |