WordPress Reviews

2573 Ratings
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Score 8.4 out of 100

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Reviews (1-14 of 14)

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January 04, 2021
Tory Robinson | TrustRadius Reviewer
Score 7 out of 10
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Support Rating

8
I have fortunately not had to receive support from WordPress. However, when I have contacted Support, they were quick to respond and efficient at providing an answer within one correspondence. There was no need for additional follow-up. The WordPress representative was very friendly, professional, and I felt they were quite knowledgeable about the platform.
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October 10, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

6
There are forums for WordPress along with the Subreddit. I understand that this is an open-source product so they don't have a company supported helpline (which isn't feasible). It is a bit of a pain trying to Google the right solution for getting help from other experts. However, the support is pretty adequate as there are plenty of resources out there.
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April 21, 2019
Martin Aranovitch | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

8
With WordPress, it's important to differentiate between support for the application itself, and support for third-party components that integrate with WordPress like "plugins" (functionality) and "themes" (web design templates).

The WordPress application provides free support via an online community of general users and technical experts (e.g. developers). This support is mostly related to reporting bug fixes, security vulnerabilities, etc., which then get reviewed by the core development team for possible implementation and resolution in the next or a future version upgrade.

Most of the problems users experience with WordPress, however, tend to come from third-party plugins and themes causing conflicts or errors. These are developed by a range of different providers, developers, designers, amateur coders, etc. and so the level of support varies. Just like "apps" for mobile devices, there are developers who create robust solutions that play well with everything else on your device and they provide excellent support to users, and there are "fly by the seat of their pants" developers and/or marketers who rush out software that is really "buggy", or they don't have a great customer support structure in place to handle issues and provide solutions quickly (or at all).

I gave the rating of 8/10 in this case, because if you focus on the support you can expect to receive for "core" WordPress-related issues only (e.g. bugs or vulnerabilities in the software), there is no dedicated WordPress support "representative" that will directly assist you or manage your case - it's an open source community. And if you focus on the support you can expect to receive for third-party plugins and themes, then that varies greatly depending on who the plugin or theme developer is, and whether you are using a free or premium plugin or theme.
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January 05, 2015
Mathew Riexinger | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

8
I give this rating, which I believe to be a great rating for a community based support system that's surrounding it. Most platforms and products have their own, and as WordPress does have their own team that help here and there, a lot of it's handled by community involvement with dedicated users who are experts with the system who love to help people.
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March 31, 2014
Nick Bachan | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

9
They are always - literally - a click away, and there are constant emails sent out to all users detailing common issues and concerns. Knowledge is dispersed regularly and accessed very quickly when needed.
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March 10, 2014
Lori Berkowitz | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

9
Considering that almost all support for WordPress is done by volunteers, I believe the support is amazing. Friendly and helpful community members and contributing developers spend a lot of time in the forums answering questions and solving problems.
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December 04, 2014
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

3
Mostly free services, so time is not of the essence. This is a community, not a sales team, in general.
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December 07, 2013
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

9
Despite the fact it's an open source community without dedicated support paid team, the support is actually excellent with great feedback.
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July 25, 2013
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

7
WordPress itself only has community service so your experience will depend on where you turn. Online, through forums and community boards, support is rudimentary but effective. You can easily turn to your local community and find exceptional individuals who know and use WordPress regularly for more advanced, inexpensive, support. I'm rating this less than 10 because of the lack of any formal support provided by a company.
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July 11, 2013
Anonymous | TrustRadius Reviewer
Score 4 out of 10
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Support Rating

3
Customer support is OK so long as you are willing to navigate through a bunch of people who say they are experts in WordPress but really are not. There are multiple blogs and other places you can go to to get advice.
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Feature Scorecard Summary

Role-based user permissions (59)
8.4
API (44)
8.6
Internationalization / multi-language (38)
8.5
WYSIWYG editor (54)
8.7
Code quality / cleanliness (58)
7.9
Admin section (62)
8.2
Page templates (60)
8.2
Library of website themes (60)
8.9
Mobile optimization / responsive design (59)
8.6
Publishing workflow (57)
8.7
Form generator (53)
7.8
Content taxonomy (53)
8.7
SEO support (57)
8.4
Bulk management (45)
7.7
Availability / breadth of extensions (58)
8.8
Community / comment management (56)
8.8

What is WordPress?

Wordpress is an open-source publishing platform popular with bloggers and a content management system. The appearance of a Wordpress site and many of its functions are managed through themes, and further customizable through altering code, though altering code is not required; templates and plugins to expand its capabilities are plentiful. Wordpress features integrated link management, and a search-engine friendly permalink structure. WordPress now allows multiple blogs to exist within one installation. Websites may host their own blogging communities, controlling and moderating content from a single dashboard.

Wordpress is popular due to its simplicity and modifiability. Furthermore implementing Wordpress costs only time. Two paid versions exist. The $99 premium plan allows a user an ad free custom domain with 13GB of space and advanced customization. The $299 Business plan allows unlimited space and supports eCommerce as well.

Categories:  Blogging,  Content Management

WordPress Integrations

WordPress Competitors

LiveJournal, Populr, Acquia Open Digital Experience Platform (DXP)

WordPress Technical Details

Operating Systems: Unspecified
Mobile Application:No