ADP is Another Dang Problem Look Elsewhere!
February 11, 2016
ADP is Another Dang Problem Look Elsewhere!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We use ADP WFN to store our HR data, track time and attendance (E-Time) and it also processes our payroll. If ADP ceased to exist we couldn't track employees or pay them -- it would be bad news.
The business "problems" it addresses are problems as much as they are the day-to-day requirements of a large employer in today's world.
Unfortunately, ADP themselves have proven difficult to work with (customer service is poor), the product does weird things (some days it will crash a dozen times and then work fine for weeks), and the ability to integrate with other products is really low. We are currently looking at a different HRIS system since ADP does the "day-to-day" but not well and not much more.
- Everyone gets paid.
- HRB reporting is really easy to use (as long as you just want HR point-in-time data).
- Their hold music is wonderfully calming.
- We have to use different Internet browsers to do different things (IE, Chrome and Firefox all give a different user experience).
- E-Time is the absolutely worst time and attendance system I've ever seen or used. Way too complicated where Kronos (the benchmark) is simple and reliable.
- Customer service is poor. It's hard to get ADP to resolve issues. We had an issue take over 6 months to resolve and, in retrospect, the fix was simple and should have been identified and resolved that same day. It seems like ADP employees are stretched too thin, not trained well enough or both.
- Custom reporting is difficult to use and you cannot build the reports you want in one report. Usually have to build two or more reports.
- Technology is so 1989. Single sign-on? Doesn't support it. Simple integrations? Nope, can't.
- Now that we are bigger and want to do more ADP is the chokepoint on updating our IT resources. They do the basics but the ROI and improving things is completely absent.
Before ADP we outsourced our HR and Payroll functions and it was a mess. ADP was much better than nothing at the time. I wasn't here during the selection or implementation process but it didn't go well.
ADP Workforce Now Feature Ratings
Using ADP Workforce Now
20 - HR and Payroll use the system and all our employees do too but not as primary users.
2 - Payroll experience and HRIS management experience with some SaaS background and project management skills.
- Payroll
- HRIS
- Time and Attendance
- Data
- We send daily reports to our Data Warehouse to pull data.
- We merge reports together to make cool spreadsheets (but an internal ADP dashboard would be better).
- We might (and hopefully will) replace it with a better HRIS in the future.
Evaluating ADP Workforce Now and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
Previous experience with ADP sold us on ADP but it wasn't the best at the time (our search wasn't as good as it should have been) and it certainly isn't the best now.
Talk to more companies and be able to demo a real life version of the product before buying. It's crazy you don't get a free trial period for something so big and expensive.
ADP Workforce Now Implementation
- Implemented in-house
Change management was minimal - To do a better selection screening process. We shouldn't have picked ADP.
- We didn't pay people.
- Spent a LONG time cleaning up data.
- Horrific customer service experience - we felt abandoned.
ADP Workforce Now Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - Heck no and heck no! Six months on a simple issue. Got told by a coworker that I should just try to fix it myself since ADP couldn't.
I wish I could but I cannot describe something that hasn't happened. ADP support is retroactive and not proactive and too difficult to work with. I shouldn't need to call a number and go through a phone tree and explain so much every time. The person who I talk to should know my company and me and work with others behind the scenes to fix it. Not pass me around all the time.
Using ADP Workforce Now
| Pros | Cons |
|---|---|
Easy to use Technical support not required Consistent Feel confident using Familiar | Unnecessarily complex Not well integrated |
- HRB Reporting.
- Looking at someone's demographic information is right there and easy to see.
- I can see something that looks like a paycheck too (but not the actually paycheck that's a PDF somewhere else).
- Custom reporting
- Imports
- YTD payroll data
- Data over a period of time (historical info)