ADP WFN v2.0 is outdated.
February 02, 2016

ADP WFN v2.0 is outdated.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now (v2.0) is being used as our main employee database. We use ADP WFN for both our HR system and payroll. It is being utilized by everyone in the company, both corporate and satellite. We specifically use ADP WFN for benefits administration, standard reporting, payroll and time and attendance.

Pros

  • ADP WFN meets our needs at the most basic level by storing employee data. It is important to have a single source of truth when it comes to employee data and ADP meets our needs when it comes to this.
  • ADP WFN is very straight-foward and fairly easy to use. The system is straight-foward for end-users and easy to navigate.
  • ADP WFN's Benefits Administration does what it needs to do and is fairly easy for end-users to work through. It makes self-service open enrollment easy for our employees.

Cons

  • ADP WFN's customer service is horrible, you can never get a hold of anyone, and when you do, it takes quite some time to turn a case around.
  • It's not administrator friendly. Working on setting up anything in ADP WFN is a pain.
  • Reporting is horrible in ADP, you're very limited to what information you can pull from.
  • The user interface is very outdated.
  • The mobile app is not useful.
  • Easier benefits administration during open enrollment.
  • Works well for payroll.
We're looking to replace ADP WFN with a full-suite HCM system, I don't think it stacks up to any other HRIS platform.
I would not recommend ADP Workforce Now to any company larger than 500+. If you're a small company, I think it would work fine; anything beyond that can get a bit complicated. Overall, the customer service is just horrible.

ADP Workforce Now Feature Ratings

1.0
Employee demographic data
1
4.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
4
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.0
View and generate pay and benefit information
8
Update personal information
8
Asset Management ()
Not Rated
3.0
Report builder
3
Pre-built reports
3
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using ADP Workforce Now

Meets our needs at the moment, straight-forward.
ProsCons
Technical support not required
Do not like to use
Unnecessarily complex
Not well integrated
Inconsistent
Cumbersome
Feel nervous using
Lots to learn
  • Benefits Administration.
  • System administration.
  • Integrations.
  • Reporting.
  • Time and Attendance.
Yes - It doesn't do much except for show you your PTO, benefits, Tax information and pay information.

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