Wow! Hello ADP WFN
Updated November 04, 2019

Wow! Hello ADP WFN

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Currently, we use ADP WFN in our HR department for payroll and benefits management. Since we implemented in 2015, we have seen an increase in productivity and ease of work due to the different portals available in the system. Before ADP, we were using QuickBooks which didn't offer us the needed HRIS platform for the growth of our business. Our employees also use the ADP WFN Self-Service portal
  • Payroll processing and tax reconciliation
  • Benefit administration (open enrollment and carrier connections)
  • Updating and adding new features every season
  • Keeping customers up-to-date on government rulings that effect HR
  • Learning and training sessions on new legislation
  • Call center - stop outsourcing call center jobs. The people on the other line are hard to understand and do not understand the context of US HR issues
  • Having a dedicated rep for complex issues
  • Stop changing things that customers think we would like... just change the things we request
  • Better quality of learning sessions
  • Better IT systems management - especially on Apple products
  • Make app for administrators
  • Productivity is a huge factor. We have been able to streamline our payroll and benefits process
  • Safety and accurately file our taxes
  • Making strides towards automation of our HR department
Our HR team has saved 25-50 hours per month. - We used to have our benefits administrator come in on the weekends to keep up with new enrollments but now with ADP she can work M-F. The connection between ADP and our carriers are beyond words, especially when we have to send over new employees. Our site admins and satellite personnel have been able to communicate effectively to our HR staff with field issues, which makes our lives better.
When we implemented in 2015, we were never offered in-person training. This feature would have helped a lot since we were switching from a totally different platform. QuickBooks isn't a HR management system so having a dedicated, in-person training session would be allowed us to ask questions specific to our company and how we need the system to work.
I feel that ADP tries to "keep up with the Joneses" but always seems to miss the mark. It is like the get to the line of understanding but will not go any further. A lot of HR professionals depend on ADP to offer up new products and options to support the ever-changing field of people management.
Since QuickBooks is accounting software first and HR second we were never able to do too much in the system, plus our accounting department would have requirements on our reporting and information we could see. ADP is a true HR platform that is easy to use and can be used just by our department, no more sharing.
Well Suited -
ADP is great for small or large scale businesses because you can customize your users and security levels. I love that I can give managers one level of access but my HR staff other. I like the workflow pathways and how easy it is to set those up. They come in handy during open enrollment. ADP is great for those who had some idea of how a HR department should run and the daily tasks needed to keep the company afloat.

Not really good -
I would say ADP isn't good for a business that is trying to save money or is trying cut costs because it is somewhat pricey. Everything is an add-on service which makes the cost skyrocket.

ADP Workforce Now Feature Ratings

Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Support for external payroll vendors
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Approval workflow
Not Rated
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
Not Rated
View company policy documentation
Employee recognition
Report builder
Pre-built reports
Ability to combine HR data with external data

Using ADP Workforce Now

4 - In our HR department, we have a payroll specialist, a generalist, a manager and our VP of the company has access to ADP. Our controller depends on reports from ADP to settle accounts, pay our insurance invoices and to reconcile the books at the end of the quarter. The other users are employees but I didn't include them in the total above.
2 - In this day and age, having someone that is tech-savvy is a must in every department. This person must understand computers and how HR should work. Our company is fortunate to have an IT desktop support person who has worked with a number of departments in a company and industries. Our systems administrator has exclusively with an HR department before and knows what we are looking for in terms of support.
  • Easy of use
  • Increased productivity
  • Able to manage payroll and benefits
  • Updates often with new data
  • We use WFN to keep track of our I-9's and other compliance paperwork
  • Performance management - evaluations
  • Running amazing reports
  • Automating open enrollment
  • Allowing employees to complete new hire paperwork
  • Setting up cost centers and cost allocation metrics
Even though ADP is expensive we will still use the system. It is by far the best HR system when you are comparing it to other systems. The good will always outweigh the bad when it comes to ADP. We will renew our subscription with ADP as long as they are willing to offer quality poducts.

Evaluating ADP Workforce Now and Competitors

Yes - QuickBooks. We replaced QuickBooks because it wasn't a HRIS and it was lacking! We used to share the system with our accounting department and would have to wait until they were finished to complete our work. They had a set number of licenses and only 5 people could access the system. We actually had to tell everyone NOT to go into QB until after payroll was finished.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
Price! Since HR departments are cost centers (we do not make money for the company) we have to be very careful about the amount of money we spend. With insurance and payroll costs soaring we needed to have a good system that wouldn't cost an arm and a leg. ADP does have its moments when you have to ask yourself, "are they really charging me for this?"
I would have asked to do a subscriber testimony. I would have liked to talk to someone who had been using ADP for some time and the issues and challenges they have. I would have also tried to negotiate on the price per employee per month. I feel like it could have been lower.

ADP Workforce Now Implementation

Make sure that you are familiar with your employee records and data. If something doesn't look right then it probably isn't. Keep in mind that ADP sees tons of information so they aren't going to be able to spot mistakes like you would. Also, understand that this is a process and you can't rush this.
Yes - Not sure if the steps are in the right order, but we had to gather the data from the old system and then upload everything into ADP. We had to correctly map out vacation, worked hours and other special deduction codes that were unique to our company. Our implementation person only did enough to get by.
Change management was a big part of the implementation and was well-handled - Before ADP, our HR processes were all over the place. Our SOP's were broken and in pieces. Our HR director at the time knew there was a need for change and so the first step was a new HR system. We also knew that the direction of the company was to become more organized.
  • Moving data over into the correct places
  • Learning the ADP system without a lot of guidance
  • Training, or lack there of
  • The person implementing us didn't seem to care very much.

ADP Workforce Now Support

VERY HIT OR MISS. I tell my team to call ADP first thing in the morning so that we will talk to someone who is based in the US. Not trying to say that the people who are in India or other countries are stupid but their accents are very thick and often they do not understand what I am talking about.
Support cares about my success
Slow Resolution
Less knowledgeable
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
No - I feel that if I am paying for a product then customer service NEEDS TO BE FREE! Why am I going to pay extra for help on a program that someone else designed? Customer service shouldn't come at a cost, no matter how "exclusive" it might be. Just make it free for everyone!
Yes - There was an issue with our time off accruals when we were going from one year to the other. ADP had to set up our accruals again because there was an update that canceled out the old set up policies. It was a nightmare but the IT department was really good about helping us
I was trying to upload my 2018 health cost premiums so they will be included on the employee's w-2's. I wasn't able to upload the data file into my last payroll of the year and I was getting VERY frustrated so I call ADP support center and the csr was really nice and walked me through the process.

Using ADP Workforce Now

If you know what you are looking for and if you are pretty good with computers then you will find using ADP is easy. The problem arises when you know a term by another name and you are searching for it. Or when you aren't savvy enough to know where to find reporting features.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
  • Payroll
  • Changing the home screen
  • Hiring a new employee
  • Logging on to the bridge
  • Accessing our year-end documents and quarter documents
  • Setting up wizards like for new hires and terminations
Yes - Well, self-service but it is mainly for employees, not actual users. I think that if they designed a mobile interface just for employees to use, admins could access data faster. As it stands now, I have to log on to the actual website on my phone if I need to access employee data.