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Applause crowdsource testing
September 21, 2015

Applause crowdsource testing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Applause

Applause addresses our need as small company to ramp up our QA resources in a more cost efficient manner than having an entire QA team in house.
  • Great interface for reporting bugs and interacting with testers. The platform integrates with JIRA so issues can be pushed directly to our project.
  • Project manager was very helpful and responsive. Once I sent him all the scope details, he was very quick about getting a test cycle up and running, even at 6pm on a Friday.
  • I felt like I still spent a lot of time validating bugs that were reported by testers. I understand that testers are paid based on the number and importance of bugs they find, so superfluous bugs were reported fairly often.
  • Backwards integration with JIRA would be helpful, so the bugs in the Applause platform are always in sync with the bug statuses in JIRA.
  • We released a higher quality product with fewer unknown bugs, which lead to less customer service complaints.
The easy one price model for unlimited testing for what we needed at the time. We could run as many test cycles as we wanted without having to worry about incurring additional costs.
I think Applause is great if you want to get a large number of eyes looking at your product and testing on many different devices/browsers/OS. Where it falls a bit short, like any crowdsourced QA resource, is on in depth testing since testers obviously do not have as deep an understanding of the product and an in-house QA tester would have.