Webex Calling adds the final piece of the puzzle for our Webex Collaboration experience.
Updated October 06, 2022
Webex Calling adds the final piece of the puzzle for our Webex Collaboration experience.
Score 8 out of 10
Vetted Review
Overall Satisfaction with Webex Calling
Webex Calling is used to provide combined telephony services which are linked into messaging and meetings through the Webex App. This allows us to provide a combined solution that has all elements including service provision included in a single solution. The solution also removes the need to use desk phones while still providing these where they are imperative.
- Audio quality is high as we can control the bandwidth assigned to the voice traffic
- The App is very comprehensive as well as being easy to administer from both a user and admin perspective.
- Automatic updates of the service and the soft client mean no effort or impact is required to keep the solution up to date
- The reporting still requires further expansion or the ability to integrate with 3rd party call logging
- There are still some features missing or not fully replacements for PBX features
- 1 year RoI due to the removal of infrastructure costs
- Reduction in desk phone costs and overhead to support
- Ability to support remotely
Webex Calling gives a much fuller experience due to the coverage across so many of the areas within Collaboration. Webex manages to bring together many tools into one toolbox, providing a fully immersive experience for the customer which I have yet to see from any of the competitors playing in the same market.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes