Constant Contact is the winner!
Updated May 18, 2021
Constant Contact is the winner!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Constant Contact
We send out a weekly e-newsletter using Constant Contact. We send our e-newsletter to around 15k subscribers. It is only used for newsletter publications, not by other departments. By using Constant Contact we are able to send bulk emails at once and it is easy to use the tracking response to get email metrics.
- Flawless delivery of emails
- Easy to use email templates
- Easy to mange subscribers list
- Easy to upload your subscribers list from other email platforms
- Reporting system sometimes confusing
- There is no notification if and when any new subscribers signed up via our sign up form
- Bounced email types are not clear
- We are able to increase our subscribers for our e-newsletter.
- Increased subscription brought us more revenue.
- We are able to increase our business awareness and are able to expand our brand awareness.
- This platform has helped us to sustain our business models for more than 10 years.
Constant contact is the winner. It has all the features & functionality we want, and it is very user friendly.
Do you think Constant Contact delivers good value for the price?
Yes
Are you happy with Constant Contact's feature set?
Yes
Did Constant Contact live up to sales and marketing promises?
Yes
Did implementation of Constant Contact go as expected?
Yes
Would you buy Constant Contact again?
Yes
Constant Contact Feature Ratings
Using Constant Contact
2 - Newsletter editors and sales
1 - basic email marketing and template editing
- newsletter
- sending Marketing email blast
- Information sharing
- Video sharing
- Content checking
- A/B split email blast
- survey emails
- Sharing opinions
- zoom meeting invites
- Information sharing
- Hot topics discusion
Evaluating Constant Contact and Competitors
- Product Features
Focus on product features and user friendly
Constant Contact Implementation
- Implemented in-house
- some time due to HTML coding the Tracking system not recognizing the URLs
- some time URLs are not properly tracked
Constant Contact Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Escalation required |
no
I am happy with their basic support
I am happy with their basic support
One time when I used third party HTML creative to send an email eNewsletter I ran into issue of coding. when I try to send the email I noticed error message keep coming up. I called constant contact support team they fix the issue virtually re-created our HTML creative. It was a exceptional support and they exceeded my expectation -thanks
Using Constant Contact
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- using their pre-design templates
- uploading creatives to the system
- Tweaking the design during editing
- Segmenting the lists
- Sorting the contacts
- removing bounced emails
Yes - Very well we get about 35% of our client open our email in their mobile devices