A great platform with actionable insights and amazing customer support
Updated October 27, 2023
A great platform with actionable insights and amazing customer support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Gong is our go-to for call recording on Zoom along with playback, sharing, call review, and pipeline analysis based on calls and emails. It provides analytics on stalled deals as well as hosting our training videos internally and allowing for collaborative call feedback and scoring. It has limitless storage and the recordings are great, transcriptions save time, and employees love the automated to-do lists. Update: The new AI notification flags they added are also amazingly helpful to our Sales and CS orgs.
Pros
- Call recording
- Call analysis
- Transcription
- Customer support
- Pipeline warnings
- Tracking to-dos
- AI trackers
Cons
- Hubspot integration
- Reminders when calls are not being recorded
- Working without Zoom recorder
- Time savings
- Higher win/renewal rate
- Earlier notice of churn potential
- Deal tracking
Great insights! Pipeline at-risk warnings are good as well as insights on what to do after a call so we don't have to keep crazy notes.
The AI trackers are very insightful in terms of early warnings for things that may go wrong in deals or renewals.
As well, just listening to call reviews or auditing for keywords can help take pulse checks on the market or customer base at large.
As well, just listening to call reviews or auditing for keywords can help take pulse checks on the market or customer base at large.
- Zoom
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Using Gong
25 - Sales, customer success, professional services.
2 - Our operations team supports gong admin but also individual managers and leaders will create their own boards, alerts, etc.
- Call recordings
- Scoring calls
- Alerts
- Used in the CS organization to alert for churn language
- Better pipeline analysis than Salesforce
- Forecast tool
- AI suggestions and cold outreach
Gong Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I don't think it's an option, we have dedicated Success and Support access.
During implementation, before Gong was focusing on CS, their team worked with my team 1 on 1 to get use cases that resonated hammered out which led to strong buy in.
Using Gong
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Listen to a recording
- Score or feedback on a call
- Deal analysis for customer success
Yes - Very well. They have fully native apps that are snappy and easy to use.
Comments
Please log in to join the conversation