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Best Sales Tool out there
Updated October 04, 2023

Best Sales Tool out there

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong.io is used across our whole organization. It allows new employees to pick up our wording, best and worst-case practices without piling up on everyone's calendar. It allows team leads and managers to look at call data and pinpoint places to improve quickly. Most importantly, it allows reps to keep up with their pipeline and see where potential deals went. When it comes time to apply for a promotion, this is the resource that gets our employees there.
  • Call statistics (how much rep talked vs customer)
  • Catching forbidden words
  • Filtering calls for easy reporting
  • Summarizing calls for follow ups
  • More monthly automated reporting options
  • Integration and call recordings appearing faster
  • Sending automated updates on deals based on call sentiment
  • Creating better sales reps and a higher ARR
  • Tracking specific keywords that convert
Super easy to issue and get insights without doing too much work. Especially with the AI, call summary is now super helpful to AE follow up.
Gong has definitely done this for us as it has helped our leadership team decide what our target customer is by getting insights on which deals closed.
A little bit, yes. We could look into this more.
Gong has the best AI out of these technologies. Its sequencing capability is a bit more complicated but for a growing SDR or AE team, its a perfect tool with its AI capabilities that we have not seen elsewhere.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Easy to use, helps every employee in the company from new hire to the most senior employee. Every sales organization needs this to help make sales reps better. The statistics breakdown of each call is very helpful for managers who can use this during feedback talks. It is truly suited for each stage of the sales cycle.

Using Gong

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Call Recording Search for specific words
  • Copying call summary for emails
  • Capturing snippets to share with team
  • Leaving feedback on calls
  • Looking at deals in Gong isnt always updated the best or instantly.
  • Conversation feedback is not actionable
Yes - Great to listen to recordings on the go!