Guru

Well, when my agents are taking calls is really easy for them to look for all the Guru cards related to the reason for the call since they have already saved all their most used cards under the favorites tab. I have taught them what to do and they are always satisfied with how useful that option is. they say they only have to worry about using their customer service skills with the clients since they are not worried about the response.

Is very easy to use. My favorite features are the recently viewed, favorite tabs and it also allows you to see updates in regards to the product itself.

the display of the app is user-friendly and makes it easy to understand. It shows the last time the article was updated, which is a plus when working in customer services to determine when it became effective.

- Organization ( every article is very organized and makes sense thought the reading process) -If you heart an article it automatically will prompt you to save it under your favorites and you can decide whether to add in to a singular folder or with the rest of the favorites articles. -It shows the last time the article was updated, which is a plus when working in customer services to find out when it became effective. -It has asked Guru, which works really well when you remember the name of the article. -the display of the app is user-friendly and makes it easy to understand. -You could add comments to the Guru card r for you to notify the person who posted the article in case it needs updates. - you can share the Guru link easily

It's user-friendly and easy to understand. you don't have to be worries about doing something wrong as there is not space for it but to learn and have easy access. I love how it makes my job easy when looking for a solution to complicated topics

Guru has been invaluable for training new team members. When I first joined the company seven years ago, I used Guru daily to refresh my memory on certain internal processes, either those frequently used or those used only occasionally. Our knowledge base has grown over the years as our company has grown. We know have very structured training for new team members, but Guru still plays a very big part because it enables us to tailor our training depending on which team a new hire is joining.

Because our knowledge base is now much larger than before, it can be difficult to remember where certain cards or boards might be kept, but Guru's knowledge base is very intuitive and will always make finding the right card very easy.

Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.

I is well suited when I have used the Slack feature, I can see the Guru cards without opening the webpage or application, it is also easy to use and intuitive for users when sharing information in a company.

Because Guru is very adaptive, usable for everyone without needing to much knowledge transfer and a easy, friendly and great tool to share documents among a team or company. I also like a lot the integrations with other tools to view cards, also the recommendations we have at each dashboards and verification of the documents.