Long-Time HubSpot User
Updated March 18, 2015
Long-Time HubSpot User
Score 10 out of 10
Vetted Review
Verified User
Software Version
Basic
Overall Satisfaction with HubSpot
HubSpot is used as our main platform for our website and all our online marketing goes through that platform. It is used by the whole organization and is a valuable part of our marketing efforts. The biggest problem on the internet is being found - HubSpot clearly addresses this problem and solves it for our business. We get found on a regular basis, and as such we get leads and clients.
- The service at Hubspot is fantastic. Every time I call I get helpful service that solves whatever problem I may have quickly. I feel like the success of my business matters to them.
- The concept of inbound marketing works and Hubspot is clearly a leader in this area.
- Computers are not my area of focus, and they make the process of setting up a website as simple or complex as you can handle. For people like me its simple and easy to use. For more advanced people/companies with IT departments it can be more complex.
- I like the way it is simply a plug and play system; once it is set up there is not a lot of additional work to keep the lead machine running and fine tuned.
- I really can't think of any areas where they need to improve, I am sure there are a few, but I simply can't think of any at this time.
- HubSpot has been a very positive return on investment! Pure and simple! It has taken my business from not being found anywhere on the internet to being on the front page!
- There is hardly a day goes by when someone does not leave their information on my site as they download a white paper or something like that. Often people just simply call in for more information.
When I came to HubSpot, I had a little small website that the only way to find it was to type in the URL. Within 60 days of switching I was being found on the internet and within 90 or days or so, I had my first client, which was a big deal to my company. So I have not used any other company; I have simply thought why change something that works so well.
Using HubSpot
1 - I am a one man business and that is what make HubSpot so great; I can get it done quickly and headache free along with all my other responsibilities!
Evaluating HubSpot and Competitors
Yes - Before HubSpot, I had a small custom website, I paid someone to build for me. It was basically an electronic brochure! When I replaced this website with HubSpot, I don't think there were any other competitors, I think the concept was that new to the market! So I don't know who is out there that can do what HubSpot does, and not sure I would switch!
- Product Features
- Product Usability
- Analyst Reports
What is not there is faith! It took a lot of faith to make the leap and it was one of the best business decisions I have made over the years. The concept was new to me and as I mentioned previously, if there were others out there doing what HubSpot claimed they could do I did not know who they were. So everything was new to me, and it took a leap of faith. It worked and now after a short trial of my faith, I am grateful to HubSpot for providing me with a system that works! Its amazing!!
Don't over analyze this system - go with their proven steps and it should work for you. I don't think I would change anything.
HubSpot Implementation
- Implemented in-house
Yes - I think I started using HubSpot before there were companies out there that did an implementation for you. The implementation was broken up into learning phases as designed by HubSpot - study this video and then do it. I was new to this as was HubSpot, but I found that everything worked like clockwork. It was amazingly easy. The one hard part was thinking of 300+ key words to enter on the key word grader. Beyond that the rest all made sense and their implementation team was a great help.
I am glad that I implemented it because it gave me more confidence in the system and I learned how it works and how to make changes; being a small business this is helpful.
I am glad that I implemented it because it gave me more confidence in the system and I learned how it works and how to make changes; being a small business this is helpful.
Change management was minimal - Follow their process for success - they are way smarter than I am on how to implement their product.
- Setting aside the time to get it accomplished with all the other work that needed to be done.
HubSpot Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
One time I was having difficulty with the blog, I would insert a picture, then publish the blog and it would look goofy, called in for help, and in a few minutes had the solution laid out, and the problem was fixed. The service person, then shared a couple tips to keep it from happening again. Next she asked me if I had some time for her to share a couple more tips? She went on to share some more tips on new improvements made to the system and how it makes my work easier. It was a great experience.
Using HubSpot
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- The system of changing modules and moving them around on the page made life easy to design the web site.
- Using the blog and building readership was amazingly easy and a fantastic way to make the system work.
- Not sure - I have not found any yet.
Yes - It works very nicely!!