Overall Satisfaction with HubSpot CRM
We use HubSpot to manage and track our leads, as well as HubSpot's different marketing channels, to reach out and communicate to our potential customers effectively. We use automation and sequences and thorough tracking of where we are in the sales cycle. We also use HubSpot to track our sales reps' productivity throughout the day to make sure we are hitting the metrics needed to stay effective as a sales department. We just started to use HubSpot to track our sales numbers on a day-to-day basis to show leadership the numbers that are coming directly from the team.
- keeps our lead on track for our sales cycle.
- manages our employees productivity.
- reminds us of what to do next without thinking.
- Its probably just me but I get contacts and companies confused and for lead assignment, if I assign a contact, it wont assign the company.
- Texting, I wish we could text through the CRM.
- Positive all the way!
- Before I came on board here and integrated HubSpot into our daily work, we did not follow up on leads, deals, past customers, etc.
- We now can track out new agents performance.
The biggest and most notable reason for using HubSpot was price. We don't have a big budget so this was a viable option for us to use for our new and growing sales department. I had used HubSpot previously for a brief time and thought it was a good CRM but liked Salesforce better. Although, after using HubSpot and getting to know the ins and outs, I have changed my opinion and prefer HubSpot!
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
Yes
Did implementation of HubSpot CRM go as expected?
Yes
Would you buy HubSpot CRM again?
Yes
HubSpot CRM Feature Ratings
Using HubSpot CRM
4 - Myself as Director of Sales, an account manager who is strictly a sales agent. Marketing director who uses it tracking customers as well.
1 - I am the director of sales, and I help and train our new sales agents. I am also getting the rest of the company on HubSpot soon.
- Sales
- Customer engagement.
- tracking productivity.
- Complete start to finish sales cycle.
- Customer management. Tracking deals.
- unsure
Evaluating HubSpot CRM and Competitors
- Ease of Use
- Other
Cost. The price was our biggest factor in making a decision to buy a CRM.
I wouldn't.
HubSpot CRM Implementation
- Implemented in-house
Change management was a minor issue with the implementation - Customer support was really able to help while integrating this to our company.
- Loading lead lists.
- Assigning contacts.
- Building a team.
HubSpot CRM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I needed help with uploading a spreadsheet of businesses and contacts and the agent who helped me was the best. She answered my questions and solved my problem quickly.
Using HubSpot CRM
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Consistent Feel confident using | None |
- Prospecting customers.
- Tracking engagement.
- Customer engagement.
- So many records.
- Assigning contacts and companies to one agent, sometimes multiple people will own the same company but have different contacts.
Yes - It provides updates on my deals and customer engagement to my phone.