Item: KnowBe4 Security Awareness Training
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

KnowBe4 cybersecurity training is leveraged in our organization to satisfy our mandatory cybersecurity requirements. We utilize our own LMS but KnowBe4 allows us to download their training in a SCORM file and upload it. We also leverage the phishing simulations to create phishing awareness amongst our employee base. This is done monthly.

Pros and Cons

Integrates with our Active Directory
Has up to date relevant phishing simulations
Great training modules to increase security awareness
Phish Report button is a great tool to review potential phishing emails

When creating campaigns, it can be somewhat confusing navigating through the console, often times taking numerous steps to set up a phishing simulation.

Return on Investment

Users are definitely more aware of phishing emails
The Phish Alert Button has helped users report suspicious emails directly to our security team for review.
The Second Chance feature helps protect our users from accidental clicks.

Alternatives Considered

Cofense PhishMe

Code as was strictly a phishing simulator. KnowBe4 goes beyond phishing simulations by providing security training modules, posters, and exciting new features such as QR codes.

Key Insights

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

KnowBe4 Training Content

We get the following benefits:

Improved Relevance
Diverse Perspectives
Engaging Learning Experience
Catering to Different Audiences
Adapting to New Technologies
Flexibility and Customization
Staying Ahead of Cyber Threats

In summary, the availability of fresh training content and access to different content publishers significantly impacts the effectiveness of our security awareness training program. It ensures that the training remains relevant, engaging, and adaptable to the ever-changing cybersecurity landscape, ultimately enhancing our organization's overall security posture.

KnowBe4 User Management

We've integrated with Azure AD SSO. Any new employee gets added to the console through the integration.

KnowBe4 Reporting

Our key performance indicators are our susceptibility rate and our reporting rate.

Other Software Used

SentinelOne Vigilance, Appgate SDP, Darktrace, Delinea Secret Server, Keeper, Nessus

Likelihood to Recommend

KnowBe4's security awareness is well suited for phishing simulations. Some of the training modules can be a little outdated but are still relevant.

Training Content

We have not purchased Compliance Plus.

Value of Centralized Services

We have not purchased Compliance Plus.

Cost

I haven't priced Compliance Plus.

We have not purchased Compliance Plus.

Cost Comparison

We haven't looked at compliance training.

User Provisioning

Yes, we leverage SCIM provisioning and SSO/SAML. This automates user provisioning so it doesn't have to be done manually.

AI-Driven Phishing & Training

We haven't done any AI-driven training yet. But it's in our near future.

Usability

8

The usability for the most part is self-explanatory. The only difficult part is building new phishing simulations. Often times it can be difficult to navigate through the steps. Also, you may need some additional skills to create HTML emails. Fortunately, KnowBe4 has a TON of templates to choose from.

Security Awareness Training with PhishER

We do not leverage KnowBe4's PhishER feature.

Users and Roles

5 - Information Security and Information Technology

Support Headcount Required

2 - You need to be organized and methodical when preparing phishing scenarios and annual training.

Business Processes Supported

Phishing Scenarios
Security Awareness
Training

Innovative Uses

Policy acknowledgement
Phishing Education

Future Planned Uses

Monthly Security Newsletters

Likelihood to Renew

10

KnowBe4 really is one of the best security awareness platforms.

Products Replaced

No

Key Differentiators

Cloud Solutions
Integration with Other Systems
Ease of Use

We wanted a cloud solution that was easy to use. KnowBe4 is extremely easy to leverage with almost no experience. The documentation is great if you need a reference.

Evaluation Lessons Learned

I wouldn't change a thing.

Implementation Rating

10

None.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

No

Change Management Lessons

Change management was minimal - None. We only had to communicate to the the organization we were leveraging KnowBe4.

Implementation Issues

None

Training Types Used

No Training

In-Person Training

Online Training

Ease of KnowBe4 Security Awareness Training Training

Yes, the product is very intuitive.

Product Configurability

9

Configurability is just right for this product.

Configuration Lessons

Be sure to use a test group when configuring.

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

None

KnowBe4 Security Awareness Training Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

We did not purchase premium support. We've been using KnowBe4 for a number of years and don't need support often.

Bug Resolution

No

Exceptional Examples of KnowBe4 Security Awareness Training Support

KnowBe4 proactively reaches out to me if they see our organization receive a higher than normal susceptibility rate. They offer to assist us in coaching employees and future phishing scenarios.