Accounting software that scales with your business
May 03, 2021

Accounting software that scales with your business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

I currently work as a consultant doing accounting for small businesses and startup companies. I work as freelancer on UpWork. I help business owners transition from either their previous accounting software, QuickBooks Desktop, or Excel-based program to QuickBooks Online. As business owners grow their business, they no longer have time to do the accounting themselves so they reach out to me to do the accounting for them on a weekly or monthly basis so they can have accurate financials to see the health of their business.
  • Incredibly user-friendly user-interface
  • Intuit has created very helpful knowledge center and support to answer Accounting-related questions or how to use the software
  • Their report function allows to switch between cash basis and accrual basis accounting with the click of a button
  • They have a great network of QuickBooks Certified Professionals if business owners need to contract a professional to do the accounting
  • QuickBooks Online provides various features that you can add-on as your business grows and has the ability to scale as the accounting needs evolve
  • There are many Apps that integrate into QuickBooks, such as Shopify, Paypal, Stripe, etc.
  • QuickBooks allows you to design how you would your invoices to look, but the design features are somewhat limited.
  • I wish QuickBooks Online would allow the ability to export the trial balance to excel in a table format so I could create Pivot tables in excel. It currently is in a report format so I have to delete rows to make sure that it's in a table format
  • QuickBooks doesn't do a very good job of tracking inventory
  • My clients are small business owners and startup companies. The low entry-price for the subscription has allowed them to allocate their resources to growing their business.
  • The cloud computing has allowed me to work on my client's accounting from my laptop and I'm no longer required to go to my client's site to work on their accounting
  • As a QuickBooks Certified Professional, I'm able to offer my clients discounted QuickBooks Online subscription at a lower price which has helped me keep my clients
Ultimately, QuickBooks/Intuit has the most market share when it comes to accounting software. The benefit of so many people using this software is that there's always an answer to a problem that you may be having when it comes to using the software. Intuit has provided a platform where users are able to ask questions and peers will answer those questions. This feature has helped me immensely whenever I'm having trouble with a particular transaction. Compared to QuickBooks Desktop, Desktop does have more features since it's a more mature product. However, Intuit is focusing on QuickBooks Online and will eventually catch up with Desktop. The ability to do the accounting from any computer has been incredibly useful. I've been able to do accounting when I'm out of the country or on vacation.

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

They really go out of their way to guide users with prompts on how to use their software so even a non-accountant can enter transactions and produce accurate Income Statement and Balance Sheet. There are common mistake that I see business owners do but I've seen QuickBooks making an effort with more prompts and changing design of the screens to help mitigate those mistakes.
I've tried their chat support function several times and the wait times are pretty short.
QuickBooks Online is because of its scalability. From a single-person business to a mid-sized company, QuickBooks Online is able to provide the necessary accounting features that your business will need as your business grows. The features are add-ons so when your you start your business, the cost to entry is very low. The software walks you through the implementation process. When your organization grows to a large-sized company, you may want to consider NetSuite or another ERP system as there are features lacking that a large organization requires.

QuickBooks Online Feature Ratings

Accounts payable
10
Accounts receivable
10
Cash management
8
Bank reconciliation
10
Expense management
9
Time tracking
9
Fixed asset management
7
Multi-currency support
7
Multi-division support
8
Regulations compliance
10
Electronic tax filing
10
Self-service portal
10
Global Financial Support
Not Rated
Primary and Secondary Ledgers
6
Intercompany Accounting
10
Localizations
9
Journals and Reconciliations
10
Enterprise Accounting
10
Configurable Accounting
7
Centralized Rules Framework
6
Standardized Processes
6
Inventory tracking
8
Automatic reordering
8
Location management
10
Manufacturing module
8
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Dashboards
8
Standard reports
9
Custom reports
8
API for custom integration
8
Plug-ins
10
Role-based user permissions
10
Single sign-on capability
10