SiLo prevents silo's
Overall Satisfaction with ScienceLogic SL1
It is the core of our Atlas Integration Framework and Platform. It is used to discover, monitor and provide AIOps internally and for our government customers. It addressed various issues from visibility to analytics.
- It has increased the productivity of our service desk and support engineers.
- Increased growth opportunities.
- Job Satisfaction.
Yes - BMC Suite
Visibility was achieved for all levels of the organization and extended to our customers.
It is the key to all enterprise levels of growth and is the core of organic opportunities.
Integration Server connected monitoring to ITSM's and other mission-critical applications.
- Monitor non-traditional devices (satellites)
- Develop business area for sales opportunities
- SolarWinds Access Rights Manager, ServiceNow, BMC CMDB (formerly Atrium CMDB), Nagios and CA Spectrum
ScienceLogic exceeded in both price and capabilities across all of these competitors.
Using ScienceLogic SL1
1000 - All business areas use it from executive management down to administrators.
5 - Python, Linux and troubleshooting skills
- Visibility
- Integrations
- Reporting
- RPA
- AIOps
- Integrations
Evaluating ScienceLogic SL1 and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
At the end of the day, functionality and price are interchangeable.
I wouldn't.
ScienceLogic SL1 Implementation
- Implemented in-house
Change management was a major issue with the implementation - Advance documentation and expectation settings would have enabled a more smoother implementation.
- Firewall Rules
- Credentials
- Documentation
ScienceLogic SL1 Support
| Pros | Cons |
|---|---|
Knowledgeable team Kept well informed Support cares about my success Quick Initial Response | Slow Resolution Poor followup Problems left unsolved Escalation required Need to explain problems multiple times |
Yes - It was solved and somewhat timely.
When responding to a mission critical deadline, ScienceLogic brought all required resources to assist. We had product management and development on the phone to address key issues. In the end, we were able to meet the deadline and win business as a result.
Using ScienceLogic SL1
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- upgrades
- dashboarding
- discovery
- Reporting
- widget design
Yes, but I don't use it