Splashtop SOS just works!
Updated February 14, 2022

Splashtop SOS just works!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splashtop Enterprise

We use Splashtop SOS to remotely support our patient education tablets. Our tablets are used in hospitals and outpatient clinics. Security is a top priority. We had lots of problems finding a vendor with a solution that would work on a majority of Android tablets. Other options we looked at either were not full feature or were cost-prohibitive for a large number of devices. Splashtop SOS solved all of our problems.
  • Low cost.
  • Secure.
  • Easy to use.
  • None.
  • We reduced our remote support software cost substantially.
  • We are able to provide better remote support to our end-users.
We have not had the need to connect with someone from Splashtop to resolve any issue.
We use Splashtop to remotely support Android tablets in a healthcare setting. Having end-to-end encryption is important. Having user-initiated support is important as well.
We were able to get up and running in a few minutes with Splashtop. The process was very simple.
Yes - We tried a few other remote support tools like Teamview. Splashtop worked the best for our team and budget.
Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamViewer was cost-prohibitive when compared to Splashtop SOS. Splashtop SOS is much easier to use and roll out.

Do you think Splashtop delivers good value for the price?


Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?


Did implementation of Splashtop go as expected?


Would you buy Splashtop again?


Sage 50cloud Accounting (formerly Sage 50 Accounting), Google Workspace (formerly G Suite), Frame.io
Splashtop SOS is a great tool to provide remote support to users. We use it mostly to support Android devices. It works great!

Splashtop Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Initiate remote control from mobile
Centralized management dashboard
Multi-platform remote control

Using Splashtop Enterprise

2 - We use Splashtop to remotely support Android tablets when there is a problem that we cannot quickly resolve over the phone.
2 - Splashtop Enterprise is incredibly easy to use.
  • Remote support
  • Android support
  • ease of use
  • remote support for android devices
  • Continue remote support for android devices
Splashtop Enterprise is not an integral part of our support system. We will renew our subscription and continue to use the program.

Evaluating Splashtop Enterprise and Competitors

  • Price
  • Product Usability
Paying by technician licenses is more important for us than client device licenses. One technician can support hundreds of remote tablets. We are a small company, so we wanted and budget-friendly solution that would not require a lot of time or resources to deploy and manage.
If we were to do this all over again, we would hopefully start with Splashtop. We evaluated a few other options before we found Splashtop.

Splashtop Enterprise Implementation

If you are supporting remote tablets with an MDM, you need to enable the "screen capture" via the MDM.
Change management was minimal - None
  • We needed to enable the "screen capture" via the MDM for the Android tablets.

Splashtop Enterprise Training

Splashtop Enterprise Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We did not purchase premium support. We have technician licenses. It makes more sense for us to license by technician than by devices.
We worked with Vincent Nguyen and Karishma Singh when we started evaluating Splashtop. They were both very helpful in getting us started and working through a small issue.

Using Splashtop Enterprise

It is a very simple product for us to use as technicians. It is very easy for our remote clients to start a session with us.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • ease of use for remote clients
  • easy to access client as technician

Splashtop Enterprise Reliability

If you need to scale, just purchase more licensee.
We have had no issues with outages with Splashtop
Splashtop Enterprise's performance is just fine. We have had no issues.

Integrating Splashtop Enterprise

  • Android
We automatically install the Splashtop remote client app as part of our MDM. Easy
  • AppExchange or similar marketplace

Relationship with Splashtop

We worked with two staff members at Splashtop when we started. They were both very helpful
Easy to work with
Easy to work with
Terms were simple, straightforward, and acceptable.

Upgrading Splashtop Enterprise