Splashtop SOS just works!
Updated February 14, 2022
Splashtop SOS just works!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Splashtop Enterprise
We use Splashtop SOS to remotely support our patient education tablets. Our tablets are used in hospitals and outpatient clinics. Security is a top priority. We had lots of problems finding a vendor with a solution that would work on a majority of Android tablets. Other options we looked at either were not full feature or were cost-prohibitive for a large number of devices. Splashtop SOS solved all of our problems.
- Low cost.
- Secure.
- Easy to use.
- None.
- We reduced our remote support software cost substantially.
- We are able to provide better remote support to our end-users.
We use Splashtop to remotely support Android tablets in a healthcare setting. Having end-to-end encryption is important. Having user-initiated support is important as well.
We were able to get up and running in a few minutes with Splashtop. The process was very simple.
Yes - We tried a few other remote support tools like Teamview. Splashtop worked the best for our team and budget.
- SOTI MobiControl, SOTI Assist and TeamViewer
Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamViewer was cost-prohibitive when compared to Splashtop SOS. Splashtop SOS is much easier to use and roll out.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Splashtop Feature Ratings
Using Splashtop Enterprise
2 - We use Splashtop to remotely support Android tablets when there is a problem that we cannot quickly resolve over the phone.
2 - Splashtop Enterprise is incredibly easy to use.
- Remote support
- Android support
- ease of use
- remote support for android devices
- Continue remote support for android devices
Evaluating Splashtop Enterprise and Competitors
- Price
- Product Usability
Paying by technician licenses is more important for us than client device licenses. One technician can support hundreds of remote tablets. We are a small company, so we wanted and budget-friendly solution that would not require a lot of time or resources to deploy and manage.
If we were to do this all over again, we would hopefully start with Splashtop. We evaluated a few other options before we found Splashtop.
Splashtop Enterprise Implementation
- Implemented in-house
Change management was minimal - None
- We needed to enable the "screen capture" via the MDM for the Android tablets.
Splashtop Enterprise Training
- no training
Yes, the product is easy to learn without training.
Splashtop Enterprise Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We did not purchase premium support. We have technician licenses. It makes more sense for us to license by technician than by devices.
We worked with Vincent Nguyen and Karishma Singh when we started evaluating Splashtop. They were both very helpful in getting us started and working through a small issue.
Using Splashtop Enterprise
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- ease of use for remote clients
- easy to access client as technician
- none
Splashtop Enterprise Reliability
Integrating Splashtop Enterprise
- Android
We automatically install the Splashtop remote client app as part of our MDM. Easy
- AppExchange or similar marketplace
n/a
Relationship with Splashtop
Upgrading Splashtop Enterprise
Yes - We upgraded from a free account to a paid subscription.