Item: Splashtop
Rating: 10
Author: Verified User

Overall Satisfaction with Splashtop Enterprise

Use Cases and Deployment Scope

We use Splashtop SOS to remotely support our patient education tablets. Our tablets are used in hospitals and outpatient clinics. Security is a top priority. We had lots of problems finding a vendor with a solution that would work on a majority of Android tablets. Other options we looked at either were not full feature or were cost-prohibitive for a large number of devices. Splashtop SOS solved all of our problems.

Pros and Cons

Pros

Low cost.
Secure.
Easy to use.

Cons

None.

Return on Investment

We reduced our remote support software cost substantially.
We are able to provide better remote support to our end-users.

Support Rating

We have not had the need to connect with someone from Splashtop to resolve any issue.

Splashtop Security

We use Splashtop to remotely support Android tablets in a healthcare setting. Having end-to-end encryption is important. Having user-initiated support is important as well.

Onboarding with Splashtop

We were able to get up and running in a few minutes with Splashtop. The process was very simple.

Products Replaced

Yes - We tried a few other remote support tools like Teamview. Splashtop worked the best for our team and budget.

Alternatives Considered

SOTI MobiControl, SOTI Assist and TeamViewer

Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamViewer was cost-prohibitive when compared to Splashtop SOS. Splashtop SOS is much easier to use and roll out.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Sage 50cloud Accounting (formerly Sage 50 Accounting), Google Workspace (formerly G Suite), Frame.io

Likelihood to Recommend

Splashtop SOS is a great tool to provide remote support to users. We use it mostly to support Android devices. It works great!

Splashtop Feature Ratings

Using Splashtop Enterprise

Users and Roles

2 - We use Splashtop to remotely support Android tablets when there is a problem that we cannot quickly resolve over the phone.

Support Headcount Required

2 - Splashtop Enterprise is incredibly easy to use.

Business Processes Supported

Remote support
Android support
ease of use

Innovative Uses

remote support for android devices

Future Planned Uses

Continue remote support for android devices

Likelihood to Renew

Splashtop Enterprise is not an integral part of our support system. We will renew our subscription and continue to use the program.

Evaluating Splashtop Enterprise and Competitors

Key Differentiators

Price
Product Usability

Paying by technician licenses is more important for us than client device licenses. One technician can support hundreds of remote tablets. We are a small company, so we wanted and budget-friendly solution that would not require a lot of time or resources to deploy and manage.

Evaluation Lessons Learned

If we were to do this all over again, we would hopefully start with Splashtop. We evaluated a few other options before we found Splashtop.

Splashtop Enterprise Implementation

Implementation Rating

If you are supporting remote tablets with an MDM, you need to enable the "screen capture" via the MDM.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal - None

Implementation Issues

We needed to enable the "screen capture" via the MDM for the Android tablets.

Splashtop Enterprise Training

Training Types Used

no training

In-Person Training

Online Training

Ease of Splashtop Training

Yes, the product is easy to learn without training.

Splashtop Enterprise Support

Splashtop Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using Splashtop Enterprise

Usability

It is a very simple product for us to use as technicians. It is very easy for our remote clients to start a session with us.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None