Simple to use yet powerful solution
Updated July 19, 2023
Simple to use yet powerful solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Our organisation uses Talkdesk as customer service and sales departments solution. We use national phone numbers and address the calls directly to the departments or we transfer calls once they enter to our customer support department. We implement it with a few CRM software systems to easily manage and record the process of our customers experience.
Pros
- Easy and simple to use.
- Easy to be managed and extracting useful reports.
- Implementation with other software products.
Cons
- More user friendly expansions to keep notes for the current customers with easy access and option of summarizing it.
- Saving time and money of finding alternative solutions.
- Data is being sorted and trackable.
Implementing features that work with our CRM software
- Skype for Business (formerly Lync)
It's a cheap solution, but doesn't have any implementations or solutions for a multiple departments and people organisations.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Talkdesk Feature Ratings
Using Talkdesk
6 - Customer support, Sales department, Management
2 - Customer support manager, CEO
- inbound calls from customers
- easy transferring between departments
- live data reporting
- monthly data analysis
- transferring calls to external numbers within the organization
- implementing functions to a company CRM
- tracking calls for different departments
- adding and updating customer data in live call
- being able to use it on mobile device
- taking outputs with customer base
Comments
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